Interior
Check availability

Reviews of Manu's Guesthouse

3 out of 5
Manu's Guesthouse
210A Monument Road, Edgbaston, Birmingham, England

Reviews

4.0
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 0 out of 12 reviews" "
Rating 6 - Okay. 3 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 6 out of 12 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

2.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Micheal

Stayed 1 night in Oct 2019

6/10 Okay

Richard

Liked: Property conditions & facilities, room comfort
Value Stay
You get what you pay for and Manu’s provided value for the Edgbaston area
Stayed 6 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The advertising picture's and the site are two different things, please tell pple the truth, even the carpets in the passageway needs cleaning, bedsheets needs attention
Stayed 1 night in Jul 2019

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was perfect friendly staff would definitely book here again x
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

2/10 Terrible

Julia, Bamberg, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run-down hotel
Upon arriving, we've noticed that the 'hotel' was completely run down. The front door was just a plier wood joke and could be kicked in, in a second. The parking lot in the back contains literal piles of rubbish and questionable teenager were hanging around. Apparently this 'hotel' has three levels (to be quite fair, understanding the guy that showed us around was hard as he spoke the worst and most broken English I have ever encounted) and we only saw the lower level. The hallways looked absolutely awful, the walls were extremely thin and you could hear everything. The shared bathroom was not only small, but also looked dirty; maybe not visibly but it was obvious that it just simply wasn't clean. The shower smelled faintly like a weird mixture of bleach and chlorine, I am just speechless. I was surprised that under those conditions the place had the money to install something that looked like a lock. The living room was somewhat clean, but it still looked as if someone got all furniture from a charity fair. The kitchen was absolutely disgusting and the cabinet doors were almost falling off. The sink was incredibly dirty and the microwave as well. It was absolutely awful! Now the room looked bigger on the pictures than it actually did. It was clean, it looked normal but again the furniture looked as if they were purchased from a charity. I can absolutely advise you to stay away from this place. Even for people on a budget! Save some money and get a proper hotel!
Stayed 9 nights in Dec 2017
Response from Joe. Manager on 29 Jan 2018
Dear Julia, Thank you very much for taking the time to share your review on our profile. We are very sorry to read your experience with us did not meet your expectations, and that you were disappointed by your service. This is of the highest importance to us and we will do our best to improve it in the future. Anyway, this is not a hotel but Shared Apartments, it's even written in our name just to avoid confusions. About cleanliness we have professional daily cleaning but the cleaning is done in the morning so if you arrive late of course it's not as clean as in the morning, but you have 3 bathrooms so if one of them is not up to your expectations you can use any of the other 2 ones. The parking in the back does not belong to us, so we are not responsible for the rubbish there. Thank you for your understanding and we hope you will give us another chance to show you a better Manu's place experience and how important our guests are during your next stay. Best Regards, Manu's team

4/10 Poor

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Cheap as chips
Alright for one night Has seen better days Needs 100% upgrade Almost students accommodation Quite walk from city centre Spanish chap that looked after us was great
Stayed 1 night in May 2017

2/10 Terrible

Adebowale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very poor
Very bad because the bad was very bad and I have had back ache since living the apartment
Response from General Manager on 30 Jan 2017
Thanks for your feedback, we are renovating our mattresses and getting at least 10' thick, we really hope you have better experience next time.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay
Reality is far away from internet pictures and information!!!
Response from Manu on 26 Dec 2016
Well, we took the pictures ourselves and some of them for the official photographers of another reservations website, but thanks for your feedback anyway

4/10 Poor

Tasbiha

Liked: Staff & service
Disliked: Property conditions & facilities
Only stayed 1 of 3 nights - not in a good state
We originally booked for 3 nights but only stayed 1 night due to the condition of the place. When we first arrived there were a group of young lads on the street corner smoking what smelt like weed. The stairs were so steep and there was no lift (my elderly mother had to crawl up the stairs), there were visible bugs and cobwebs on the stairways, the kitchen smelled bad and was in need of a clean (there was also a cat running around whose 'cage' was in the dining area, attached to the kitchen), there was no hot water coming from the sink taps in the bathrooms. The room itself was comfortable-looking - but quite cold (there was an electric heater provided, but this took quite a while to heat the room up). There were several bathrooms and the staff were very friendly. Unfortunately no refund was given due to not being able to let the room at short notice.
Response from General Manager on 30 Jan 2017
Thanks for your feedback, the information about the stairs (No lift) and cat is included in the description, the boiler is already fixed so central heating working again and thanks again for your feedback about cleanliness, we have daily cleaning and keep improving.

6/10 Okay

ngai ming, Hong Kong

Good for butget traveller
It is about 25 minutes by walk to city centre. Just stop over for one night. The kitchen is well equipped and clean.
Response from General Manager on 5 Oct 2016
Thanks a lot, we enjoyed hosting you too.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das ganze Haus ist eine bruchbude.
Verdreckt, verschimmelt und definitiv nicht wie auf den Fotos. Teilweise wirklich ekelerregend. Wir möchten unser Geld zurück!!
Stayed 3 nights in Dec 2017
Response from Joe. Manager on 19 Feb 2018
Dear guest (We don't know who you are because the review is anonymous), Thank you very much for taking the time to share your review on our profile. We are very sorry to read your experience with us did not meet your expectations, and that you were disappointed by your service. This is of the highest importance to us and we will do our best to improve it in the future. Anyway, the pictures are real and about cleanliness we have professional daily cleaning in the morning. Thank you for your understanding and we hope you will give us another chance to show you a better Manu's place experience and how important our guests are during your next stay. Best Regards, Manu's team