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Reviews of Cocked Hat Hotel by Greene Kings Inns

3 out of 5
Cocked Hat Hotel by Greene Kings Inns
Rugby Road, Binley Woods, Coventry, England

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 274 reviews" "
Rating 8 - Good. 113 out of 274 reviews" "
Rating 6 - Okay. 40 out of 274 reviews" "
Rating 4 - Poor. 18 out of 274 reviews" "
Rating 2 - Terrible. 14 out of 274 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Daire

Liked: Cleanliness, staff & service
Good location for our stay in Coventry. Breakfast was really good
Stayed 3 nights in Mar 2024

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel attached to a pub/restaurant so good dining options easy to park with it’s own car park and close to a retail park for shops.
Stayed 2 nights in Jan 2024

4/10 Poor

Mrs Helen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing.
The only good thing about our stay was clean bedding, linen and bathroom. The room was in need of a very deep clean and redecorate. One skirting board was very dirty and plaster was coming off the wall by the exit door. The hostess tray had 2 teabags and 2 tubes of coffee with 4 sachets of milk!! Not overly generous, so after a 5hr journey, we had to choose - afternoon cuppa or morning tea. The room was cold - the radiator didn’t work and the feed in pipe was lukewarm, so no hot water going into the radiator itself. There was a musty smell because the room wasn’t heated well. The staff were polite but very indifferent. We didn’t get the impression that they were very happy in their job. It took an age for our drinks and meal to arrive. The meals were disappointing and not very hot. We’d hate to think how long we’d have to wait if it was busy. We ordered around 5:45pm. It was 7:15pm before we’d finished our main meal and one of us had a coffee. Following our evening meal experience, we decided that we'd have breakfast elsewhere.
Stayed 1 night in Dec 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

GARY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable although another chair would have been useful, plus it was quiet, my wife loved the complimentary toiletries, the bed was so comfortable too. The breakfast was absolutely delicious and the staff were very accommodating about substituting items. We had decided before arriving that we'd have our evening meal at the hotel too, unfortunately there were 2 instances that marred the enjoyment of the dinner. On the first night my chips were hard and undercooked, I told the waitress who was nonchalant saying that they had a lot of complaints about the chips on a regular basis, on the second evening, after our meals had been delivered to the table, the waitress asked if we wanted anything else, we asked for salt - to be told that they didn't have any as it was all being used in the restaurant, we rectified that by speaking to the gentleman at the bar. Also my friend's steak was cold, it was taken away to be 'sorted' when it came back it was the same steak, still with the sauce on the top which was now slightly congealed and although the steak was warmer on the surface, it was only marginally warmer on the inside. Overall though we had a pleasant stay and we have already booked to return in March
Stayed 2 nights in Nov 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Colin Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy to find and park
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice, but no heating
Lovely room for our family of 5. Was more likened to a mini apartment, with two rooms and a kitchen. Free parking, friendly check in, good location. My only gripe, is that there was no central heating. There was a mobile heater in one of the rooms, but not the other. When asked if the heating could be put on, they reluctantly boosted the thermostat in the foyer, and said it would heat up the room and that the staff member would come back and check in 20min. Suffice to say, the heating never came on and no one came back to check. Now, i'd rather the hotel were just upfront and said, we are not putting on the heating (for whatever reason) and give us another heater. With 3 children, one of which was 2yr, i felt was unacceptable.
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good last minute business trip
Stayed here last minute as I was teaching in the area, quick and easy process, food was good in the pub, good value for money in hotel and bar.
Stayed 3 nights in Sep 2023

2/10 Terrible

Stuart

Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cocked Hat is a gem. Fantastic staff, especially Liz who welcomed us uopn arrival and took great care of us while we were there every morning at breakfast. A true pleasure to stay here and is on my list for a revisit next trip. Thank you so much!
Stayed 4 nights in Aug 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate and clean stay
This is a cute hotel that looks like is getting some needed attention/work done. Our kids were upset the tv’s in our rooms weren’t working, but not enough to call about.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023

8/10 Good

louise

Stayed 1 night in Jul 2023

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
We travelled from Glasgow for a family party, only needed a family room for two nights.. was pleasantly surprised at the size of our accommodation, 2 rooms 3 beds, TVs in both rooms, big bathroom and a kitchen.
Stayed 2 nights in Jul 2023

8/10 Good

Harry

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money, massive family room with good facilities, friendly staff at the pub and overall a good experience.
Stayed 1 night in May 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely warm friendly helpful staff recommendations 💯
Stayed 1 night in May 2023

8/10 Good

Chris

Stayed 2 nights in May 2023

8/10 Good

Paul

Stayed 1 night in May 2023

8/10 Good

Lisa

Stayed 1 night in May 2023

8/10 Good

Charles

Stayed 1 night in May 2023

10/10 Excellent

Viv

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Darryl

Business traveller
Disliked: Cleanliness, property conditions & facilities
Grubby with cold shower
Cold shower Thursday morning. Roadworks until 03.30am. Grubby ‘family’ room
Stayed 4 nights in Jan 2023

8/10 Good

Graham

Stayed 1 night in Jan 2023

10/10 Excellent

Kay

Stayed 1 night in Jan 2023

8/10 Good

Alison

Stayed 1 night in Jan 2023

2/10 Terrible

Nick

Stayed 1 night in Dec 2022

4/10 Poor

Chris

Business traveller
Disliked: Property conditions & facilities
Fire alarm with a dangerous reaction
Moderate room next to what sounded like a worksite all night. Additionally, there was a fire alarm in the night (these things happen). However, there were no staff for a long long time to deal with it. No sense of urgency or focus on the potential danger. A serious safety risk that was extremely worrying
Stayed 1 night in Dec 2022

6/10 Okay

Ciaran

Stayed 2 nights in Dec 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable room if on the small side , especially the bathroom Staff were all friendly and helpful
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Michael

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Jenny

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff and food. Should have been warned about road closure, would have avoided 50 minute drive rather than 7 minute arrival. Rooms need updating, basic and shower over bath without adjustment not good for not avoiding washing hair which when your hair takes over an hour to dry is a pain. Carpet old and stained. Bed was comfortable.
Stayed 1 night in Nov 2022

4/10 Poor

Vicki

Stayed 1 night in Nov 2022

4/10 Poor

Jayne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Chris on 30 Sept 2022
Dear JayneThank you for taking the time to leave us your review.Kind regardsChris & team

2/10 Terrible

John

Disliked: Staff & service, amenities
Hit head hard on dormer ceiling when going to toilet in the night. Very noisy as at same level as overpass that ran all night ! Nowhere to relax except in pub. This is NOT a hotel, but pub with rooms in a different area. I have written to the CEO of Greene King but no response !!
Stayed 2 nights in Sep 2022
Response from Chris on 14 Sept 2022
Dear JohnThank you for your feedback and comments in your recent review regarding the issues you experienced during your recent stay with us. I am saddened to hear we did not provide you with a great overnight experience & I have tried unsuccessfully to contact you today by phone so would ask if you could contact myself, Chris Heap, General Manager to discuss your recent stay with us personally on my mobile 07554 014046.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent as usual, spotlessly clean, great staff .
Stayed 1 night in Sep 2022
Response from Chris on 12 Sept 2022
Dear LynneThank you for your amazing 10/10 review and stating that your stay was excellent, room spotlessly clean and our staff gave great service. We look forward to your next stay with us again

6/10 Okay

Steven

Stayed 1 night in Aug 2022
Response from Chris on 9 Aug 2022
Dear Steven Thank you for your recent review. Kind regards Chris

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean, the bed was comfortable, the staff and the food was great, especially the breakfast, my only gripe is there was no drawers in the room to store clothes in, so living out of the suitcase.
Stayed 1 night in Jul 2022
Response from Chris on 3 Aug 2022
Dear Peter Thank you for your fantastic review we are so pleased you had a good nights sleep, your room was clean, bed comfortable and the staff and food (particularly breakfast ) were great. I will pass your comment on reference the lack of storage drawers on to the senior management and hotel projects team. We look forward to you staying with us again soon Kind regards Chris & Team

10/10 Excellent

Graciela

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, very convenient to have pub and hotel, with own parking and surrounding grounds
Stayed 1 night in Jul 2022
Response from Chris on 25 July 2022
Dear Graciela Thank you for your fantastic high scoring review. We are really pleased you found our staff very friendly and also very convenient to have pub and hotel together, with its own 100 parking spaces and surrounding garden grounds. We look forward to you staying again very soon Kind regards Chris & team

10/10 Excellent

Leila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay, staff were very accommodating, highly recommend this place.
Stayed 4 nights in Jul 2022
Response from Chris on 25 July 2022
Dear Leila Thank you for your amazing high scoring review and for highlighting our very accommodating staff and comfortable rooms. Its great to know our guests would highly recommend us Kind regards Chris & Team

10/10 Excellent

Malini

Travelled with group
Stayed 1 night in Jul 2022
Response from Chris on 16 July 2022
Dear Malini Thank you for your recent review and for scoring us 10/10 (100%) It is really great to hear you had a fantastic hotel stay with us & we look forward to you staying again soon Kind Regards Chris & team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Could be better
Large room but for a three star hotel very Spartan. Bed was very hard and uncomfortable. Noisy next to the flyover. Not enough hooks anywhere. Service very friendly and helpful. Breakfast ok. Evening and lunch time menus unhealthy with all fried food. Very corporate feel. Could be so much better.
Stayed 4 nights in Jun 2022
Response from Chris on 6 July 2022
Dear guest Thank you for your feedback in your recent review. We will use the information to improve our services going forward Kind regards Chris Heap

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Chris on 28 June 2022
Dear Samuel Thank you for your fantastic high scoring review ! Much appreciated