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"Disappointing Management & Unmet Standards - Refund Promised but Delayed The property failed to meet basic accommodation standards (specifically regarding cleanliness and persistent cigarette odors). Upon my immediate complaint, the owner explicitly promised a full refund in writing, and I checked out on the same day. However, the refund process via Expedia has been unnecessarily complicated. While the natural scenery in Dali is beautiful, the management here was a significant letdown."

"Nice hotel in excellent condition. Great views of the lake and friendly staff, but limited English. A bit far away from the ancient town and the pagodas. Restaurant Maher at night… she is great!!!"

"Convenient location with great service, friendly and helpful staff "

"Uniquely designed complex with beautiful gardens. Friendly staff."

"The property was so pretty specially tge courtyard that we clicked so many photos. Rooms were spacious and well kept. Staff was so polite and friendly. "

"员工体贴周到，服务一流，总是乐于助人，尤其是在帮我们从三楼把行李搬到车上方面（有250米）"

"This manor is a wonderful retreat featuring unique and beautifully designed villas. The property was distinctly Chinese in style and quite attractive. The villa I stayed in was well appointed, with a spacious bathroom and heated floors. It also offered a very private, generously sized outdoor yard with a hot tub, as well as a traditional Chinese wooden gazebo, perfect for sipping tea and relaxing. The restaurant was excellent, and Kadi, the general manager, provided truly exceptional service. He was an absolute pleasure. The staff overall was professional, attentive, and responsive to every need. The location is also very convenient for visiting all the major sites. I highly recommend this property when visiting Dali."

"Room is very clean, friendly staff."

"Lovely hotel with lots of character and conveniently located in the Old Town. However, hotel parking was challenging as it is located 600m from the property."