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"Absolutely shocking. Arrived at 7.20pm. Check in was between 5-8pm. No sign of anyone. Phoned both phone numbers and messaged via hotel.com - no answer from property. Waited there for an hour. We were extremely tired after leaving the UK at 7am!!! Had to find another hotel at ann extra cost. Eventually arrived around 9pm. Hotel owner phoned me at 10.38pm, waking us up, to ask where we were and apologise! What a joke. A formal complaint has been made to hotel.con who were extremely helpful...

"Wonderfully quaint B&B in and old mill. Our room was right up in the roof space. Might not be suitabe for some as the stairs are very steep and windy, and our room had two low beams at face height, but it certainly had character and charm."

"Worst management for the hotel . My brother lost his wallet and I was trying to help him out to get a hotel room , until we can figure out how to get him home . Hotel management refused to check him and made him stay in the cold weather in his rental car.. what kind of human being are they !!! Us her in US we never do something like that .. even though I called the hotel directly and explained the problem with them and they still refused. "

"Perfect"

"Clean and well appointed hotel with parking and location near main roads and Waterloo. Local village Genappe has great restaurants also."

"Great hotel - food excellent "

"Martine was very welcoming and we had a lovely overnight stay at her B&B which had everything we needed. Mons itself had plenty to offer and I’m sure is beautiful most of the time unfortunately they were doing some serious maintenance while we were there and there was lots of the roads dug up. "

"great quiet place"

"good rooms , friendly staff and airport shuttle"

"Confusion on arrival, their Shuttle service instructions could be more specific."

"It was perfect for our needs"

"staying at Maison D’eclaibes was the most memorable stay of our two week trip to Europe. My favorite quiet environment in the countryside. The host listened to my limited English conversation. And for my wife love of boiled beans. And the next morning it came out for breakfast. Please continue staying at this inn forever. If possible, i would like to visit again someday. Thank you so much."

"Clean room, close to the airport, kind staff. "

"Lovely, clean budget hotel with straight forward 24hr checking in."

"Great spot"

"Very close to the airport, very good conditions, I recommend!"

"Good food, including breakfast Great parking with charging"

"Value for money comfy beds breakfast bonus"

"The room was VERY clean and comfortable. The staff was incredibly friendly and helpful for any request or question I had."

"Perfect for a sleep and a morning shower. Amazingly nice receptionist. Thank you!"