This guests comment is missing very vital information. The gentleman requested we change the dates of his booking as he had the flu, at 9.27am the day before. At 10.06 I replied he would have to request a date change. (I could not change the dates as I did not know what dates he wanted to change them to) At 12.42 I again requested him to reply as he had not responded. He replied at 8.02pm, but still no gave us no new dates to enable us to make a date change on his behalf, and no request of the change from him so we could accept it. At 11.29am the day he was to arrive at 2pm, his comment was " I'll have to try and reschedule something else in 3 or 4 weeks." Still no date to change anything to - so the property remained blocked. We were happy to oblige had he told us the dates he required. Such a shame as we always look after our guests.