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"I travel alot with my family specially since my daughter is om a traveling Volleyball team sonwe stayed in hotels alot & we been on plenty of vacations to different places as well. In all our stays never have we ever experienced what we did here! I really wanted to love this place but couldnt bc the worst thing ever of staying in a hotel happened thats any & everyones worst fear! We woke up to freaking bed bugs in our room 5 in the morning on our 1st night! OUT OF ALL MY YEARS HAVE I EVER ENCOUNTERED BED BUGS! My daughter was ate up badly, very itchy & was swollen badly! And for the hotel to not only send 2 of their employees (maintenance & a supervisor) to come witness & see for themself & identified that its in fact was bed bugs & even killed a couple crawling towards them. It wasnt infested with them but we did count about less than 10 of them. Maintenance guy also stated it may have been from previous residence. I paid for 2 night Easter weekend & was only refunded my money back for 1 night! I refused to pay for a night to get eating by freaking bedbugs & they told me I had to wait til business day when they can get an exterminator out to also verify its bed bugs even though we had to of the hotel employees as witnesses that it was! Rather if it was or was it still was BUGS BITING US! Not til i sent them videos of the bedbugs & pictures of my daughter having bad reactions to the bites & how swollen she got to corporate office was when they decided to refund my money back!"

"Delicious breakfast, warm welcoming staff"

"Worst experience ever. I will not be returning, only good thing is the pool was beautiful. "

"The staff was fine, not overly pleasant but professional. The view of the Gulf of America from the platinum tower was superb. The room was just ok. No microwave, the provided coffee is horribly weak, and the walls are paper thin. Prepare to hear every conversation or other activity your neighbors engage in. Absolutely pathetic noise insulation. Bring ear plugs just in case you hav neighbors that choose to talk loudly in a drunken state at 3 am. On fence about booking here in the future."

"Great customer service. Rooms were clean "

"You have to buy your breakfast, the rooms are clean and staff very friendly wish the room had a microwave. "

"Great place to stay"

"Yes"

"Yes"