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Reviews of Hotel Puerta de Bilbao

4 out of 5
Hotel Puerta de Bilbao
Rio Castanos 2, Barakaldo, Vizcaya

Reviews

8.4

Very good

Rating 10 - Excellent. 347 out of 914 reviews" "
Rating 8 - Good. 408 out of 914 reviews" "
Rating 6 - Okay. 104 out of 914 reviews" "
Rating 4 - Poor. 41 out of 914 reviews" "
Rating 2 - Terrible. 14 out of 914 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities
The drains in the shower/bath stink! The whole room smells of toilet/drain smell. The drains in the shower and bath are clean so it must be the central drains of the hotel. I had to stuff towels down the drain to stop the room stinking. Also the hot breakfast was cold! Every day, cold. There are no hot plates under the hot food and the heat lamps above are too high. I complained one day, the chef made me fresh hot eggs but it was the same the day after and day after that (stayed for 4 nights). These things need sorting out, its not acceptable for a 4 star hotel. The staff were very friendy and helpful which was great. The hotel was nice apart from the 2 things i just mentioned. Parking is 15 euro a night which is not mentioned on the listing!! So be aware. However, parking outside is free but you'll be lucky to find a space so its worth paying it in my experience.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was clean and well-kept with attentive and accessible customer service. The pool was nice for the time it was open.
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Stayed 1 night in Sep 2023

8/10 Good

Gilbert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

ZITTLE PRECIADO

Stayed 1 night in Sep 2023

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is about 10km from downtown Bilbao, we had a car and could drive back and forth. What I thought was uncomfortable was the sliding glass bathroom door, right next to the headboard of the bed. One person couldn’t go to the bathroom and turn on the light without getting the other person fully awake. Zero provacy
Stayed 2 nights in Sep 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay on the outskirts of Bilbao
We enjoyed our two night stay at Hotel Puerta de Bilbao. It was a good base to explore the city. Our triple room on the seventh floor was comfortable, and having a bath and separate shower cubicle was useful. The reception team were friendly and helpful. Our daughter loved the pool.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rosario, Springfield

Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Stayed 1 night in Jun 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary
I was on the 7th floor of the hotel and had a great view. The staff were exemplary - very professional and very helpful. I could not fault it. Added benefits - a separate shower to a bath; very spacious room; complementary water; quiet.
Stayed 1 night in Apr 2023

4/10 Poor

Emanuela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Very poor breakfast for a 4 stars and no amenities in the bathroom because of eco-friendly matter..
Stayed 3 nights in Sep 2022

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel next to the exhibition centre and convenient for a trip to Bilbao on the metro and easy drive to ferry port. Downside was the size of the pool area for the number of rooms.
Stayed 2 nights in Jul 2022

8/10 Good

Emer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Helpful staff, east check-in even tho we were early, also facilitated an extended checkout til 2pm as ferry was delayed. Comfortable bed, nice bathroom with full bath plus separate shower. Basic toiletries but adequate. Good location if shopping’s your thing, IKEA, Decathlon, El Corte Ingles….& lots more. We had paid for onsite parking but there’s lots of free parking behind the hotel.
Stayed 1 night in May 2022

8/10 Good

Leandro

Stayed 1 night in Apr 2022

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hotel Puerta de Bilbao on 30 Jan 2022
Gracias por compartir la valoración de su estancia en nuestro Hotel Puerta de Bilbao. Un saludo cordial,

8/10 Good

DAVID

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel cold fried breakfast
Stayed 1 night in Oct 2021

4/10 Poor

Christer

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t book this hotel
Avoid this hotel if you plan to visit Bilbao. Location is really bad. Hotel does not comply with basic safety rules to avoid Covid spread. Hotel has seven floors but only two rather small elevators. Even if an elevator already has a passenger (one or a Covid “bubble” of people) the elevator makes stops to pick up more passengers. Recommendations to avoid Covid spread are not advertised on each floor, by the elevator doors and the elevators are packed with people. Hotel is both ignorant and arrogant and has no intention to introduce restrictions to reduce Covid spread. But, at check in guests have to agree to pay an additional 50 Euros for cleaning, should they smoke a cigarette in their room.
Stayed 2 nights in Sep 2021

10/10 Excellent

Christopher Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hotel Puerta de Bilbao on 9 Sept 2021
Dear Christopher, Many thanks for sharing your feed back about your stay at our Hotel Puerta de Bilbao. We are happy to hear that your experience has been satisfactory and hope to welcome you back in a near future. Best regards, Hotel Management

8/10 Good

Leanne

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, although we booked with parking when we arrived they said no parking but eventually we sorted it out. The reception was helpful and even printed me out passenger locator forms and other documents for free. We did not book breakfast and could not get a coffee anywhere in the hotel the morning after which was pretty poor. Got an evening meal and the burger was raw, we did get refund for this and told that chef had been busy, although the food did arrive shortly after ordering I would have waited longer for the food to be cooked properly.
Stayed 1 night in Aug 2021
Response from Hotel Puerta de Bilbao on 8 Sept 2021
Dear Leanne, Many thanks for your time and for sharing your feed back about your stay at our Hotel Puerta de Bilbao. We greatly appreciate your comments which we gladly take on board for improvement. Best regards, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020
Response from Hotel Puerta de Bilbao Team on 1 Nov 2020
Estimado Cliente; Gracias por su tiempo y por compartir la valoración de su estancia en nuestro Hotel Puerta de Bilbao. Quedamos a su entera disposición para tomar nota de cualquier comentario que tenga a bien trasladarnos para ayudarnos a mejorar nuestro servicio, y confiamos poder saludarle nuevamente en un futuro próximo. Saludos cordiales, Dear Guest, Many thanks for your time and for sharing your assessment of our Hotel Puerta de Bilbao. We remain at your entire disposal to take any comment on board that helps us to improve our service and we look forward to welcoming you back in the near future. Best regards,

6/10 Okay

Sorin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not 4 star hotel AT ALL
Before trying this hotel, I was using 2 stars hotel MUCH better than this one. I arrived into my room and all (hand wash, shower and bath) gel recipients were empty. No cleaning staff available, but from reception (polite and friendly staff) I got new shower gel. Big surprise was that they have no laundry service now (COVID times), when is more important and parking is 14 Euro per day even if you don't choose cheapest room. First night I had a drunk woman neighbor and nobody, not even security personnel, could stop her making big noise. I could not sleep till 4.30AM. I moved to another hotel.
No shower, bath nor hand wash gels
Not for 4 stars hotel
Shower 'gasket' - not at 4 star hotel
Stayed 2 nights in Sep 2020
Response from Hotel Puerta de Bilbao on 30 Sept 2020
Dear Mr. Siman, Thank you very much for your time and for sharing the assessment of your stay at our Hotel. We regret to hear that your experience was not 100% satisfactory. We take note of your comments that will absolutely help us to improve the quality of our service and facilities. Best regards,

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for a quick stopover
We didn’t really get to see a lot of the Bilbao as it was an overnight stay prior to getting on the ferry, however was in a good location with friendly staff and the pool was a hit With the kids! Also has underground parking which was great!
Stayed 1 night in Aug 2020
Response from Hotel Puerta de Bilbao on 29 Sept 2020
Many thanks for your time and for sharing your evaluation of your experience at our Hotel. We hope to welcome you back in the near future. Best regards and take care!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and modern room. Excellent AC, good Wifi. The food at the restaurant can be improved. Well located
Stayed 1 night in Sep 2019

8/10 Good

Silvio, Miami usa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, good location and very cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Della

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Bilbai
Lovely hotel with very helpful staff most of whom spoke French, Spanish and English. The family room was comfortable and spacious with a sofa bed suitable for a child. The bathroom was large with both a bath and separate shower. It is located a few kilometres from Bilbao but excellent transport links straight into the town and many large shops within walking distance. The breakfast was buffet style and had a huge variety of cooked and continental foods with gluten free options and alternative milk too. The restaurant in the evening was also excellent and reasonably priced. We would definitely stay again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a little bit out of the way (if visiting Bilbao) but is only a 15 minute metro to the centre. The staff were lovely, the food delicious and the room big and well equiped. The pool sounds as though it could do with repair as the sound of a bubbling drain was not the nicest to listen to all day, however this is a lovely hotel.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for the Port, good safe parking, clean room and facilities, good food
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower in our room was leaking through the wall and caused a damp patch in the carpet.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Good sofa bed. Bad parking fee Good hotel lobby. average staff- not good
Stayed 1 night in Aug 2019

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall, pity the room key didn’t work twice. However well handled by the reception people.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! Very friendly, helpful staff. Very comfortable clean rooms. Great food, especially breakfast!!
Stayed 2 nights in Aug 2019

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop off near the port
A good hotel for our last night before getting ferry back to UK. Good restaurant and lovely, helpful staff.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean hotel
It is a really good hotel for that price. If you like to shop, there are lots of outlets
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 15 mins in car from city centre. Liked Barakaldo.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great value, friendly and helpful staff, convenient to metro and city centre
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible A/C...............................................
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Restaurant was unavailable. They had it closed for communion parties each night of our stay. Breakfasts were $$$
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, well located if you want to go to the exposition center. A little bit far away of the city and airport. The staff of the restaurant and the food is great. The conditions are really good. In the reception people are a little bit different. The wi fi could be better.
Stayed 2 nights in May 2019

8/10 Good

Mrs Julie C

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Review
Booked a room with 2 queen size beds. Got a standard double. Was told that the hotel has no rooms with 2 queen size beds and that the web site must be at fault. Not happy with hotels.com
Stayed 1 night in Apr 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

8/10 Good

l.w.

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable bed, big tub. Accessible to Metro.
Stayed 5 nights in Mar 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Port Hotel
Ideal for shopping and sightseeing. Easy access/exit. Easy exit to motorway for the Ferry to UK. Time taken to get to the Port was only 10 minutes. Great dinner and wine. Good clean and quiet room.
Stayed 1 night in Mar 2019