Bighorn Casino Tours and Activities

It was my first time there, and it was impressive. It has a great mix of modern and old Vegas vibes. Super cool pool with good music, drinks and food. There is great live music at the Nowhere Lounge, exceptional drinks, and many dining options. The place is luxurious and spacious. Washing Potatoes was an amazing Chinese dining experience. Very enjoyable stay, I highly recommend it. I can go on, and on.

There's a security guard and you have to tap yourr keycard to gain access to the hotel which feels a bit secure for the hotel guests. However there's not enough signs to show you where to go for transport etc.

I am a regular at Conrad properties. They are well-designed and aesthetically beautiful. The rooms are a step above most properties that they compete with in their segment. The Conrad Las Vegas is no different. However, The Conrad Las Vegas is a 5-star property with 2-star service. This property does not handle well any situations that are not part of their normal check-in, check-out process. The staff tends to react with "this is the way that things work" instead of being solutions-focused. There is also some inconsistency with how things are handled across the staff indicating to me that training is inconsistent or that they are having the same issues finding staff as a lot of service businesses. I love the Conrad Downtown New York but this is not the same experience as that. Summary: A great property from an "amenities" perspective but not from a "service" perspective.