Big Bear Central Hotels, Big Bear Lake

"Room we had was a little out of date there are rooms that have been updated and are really nice , the carpets need a really good deep cleaning as they are old but views were beautiful staff was pleasant . Place is decently priced and grounds are well kepted . Location is close to town and other attractions. We had a loft in our room i do wish they had put a pullout up there as my kid would of loved sleeping up there as it has more privacy than the pullout couch in the livingroom. Overall was a great stay . "

"Closeness to the Village was great!"

"We planned this trip because we had a great time when we stayed here a few years ago and were ready to relax/process grief. We were super disappointed this time around. We got to the property and there was broken glass all over the ground. We had our dog with us so we were hyper vigilant that she did not step on anything throughout our stay. There were stains all over the couch and bed and the remote for the television was sticky. The toilet leaked and the towels smelled awful. The fans that were provided didn't work. We were excited to use the bikes/canoes/bbq/pool like we previously did. The canoes/ bikes were still advertised but weren't put out for us until a bigger party arrived the last day of our trip. The bbqs were not connected/cleaned so we did it ourselves. The pool was disgusting and closed. The fireplace not lit until a big group checked in. I understand that it's the beginning of spring and things are not open/ maintained the same during winter as spring/summer but there was no mention of it anywhere and no communication given. The last night that we were there a large family came in and were extremely loud and partied throughout the night. I get it, this was celebration of some sort but the walls are thin so we listened to it all night (despite quiet hours) and saw that the firepits and bbq areas were trashed the morning we left. We were so disappointed this time around that I doubt we'll ever stay here again."

"No informayion about the property, amenities or how the heater/ac worked was provided. The hotel looked old and unmaintenance by a professional. It looked like an untrained contrator did repairs yo the room. Never staying there again."

"The staff was excellent in their recommendations and taking care of us."

"Staff was awesome. We were able to check in 3 hours early. Food was delicious the entire place was very clean spa and sauna were clean and wonderful. Definitely recommend this as a big bear destination."

"The hotel is nice and clean. Great location near the lake. Very quiet and cozy. The coffee was good. Overall, the breakfast is not special."

"Everything was well organized and very home like !"

"Cute cabin and had a cozy vibe."