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"Spa was nice a little busy but not overwhelming. Bar staff could show a lot more courtesy and some general hospitality. We were left just standing at the bar for 5 minutes without even being acknowledged until one of the waitress came off the floor to take our order, felt slightly uncomfortable like we weren’t welcome. "

"The hotel is perfectly positioned, right next to the shopping centre and a multi-storey car park. My only criticism would be the gym, which is tiny and poorly equipped. "

"Check-in was quick and staff were polite and helpful. Double room is very compact so only really comfortable for one person, but is quiet with good aircon. Although no kettle is provided you can get drinks from the vending machine in reception, including hot water. This hotel is next to high street shops so it's easy to buy food or eat out. There is a bus stop close by which is convenient for getting in and out of the Oxford. "

"Generally very pleased with my stay. Very good value for money "

"Fantastic 2 night stay. Got an upgraded room on check in, brilliant hotel "

"The room was ok, a little dated. The online check in procedure was clunky and not intuitive. Breakfast was average, dining room was dirty and overall the experience was poor "

"The young lady on reception has very poor customer service. She is condescending and rude, she was to me and other guests. The room was not vacuumed at all and filthy. Uncomfortable mattress. "

"Clean room, pleasant staff "

"I had really bad experience to stay there. One of the things I don't understand why they took away room phone. You can get room service at all. You can not contact front desk from your room at all. Really bad idea. Room was not clean. room was cold. We have been offered a heater but out of power right after I plugged in."