Bertram Nature Reserve Tours and Activities

Excellent location in Scarborough. Spacious 2 bedroom studio room with all amenities required. Laundry room external to room on same level with free use of washing machine/dryer. Comfortable beds. Lovely balcony looking out to the ocean. Only downfall was minimal parking for guests and not many options along street.

Comfortable and clean facility with friendly and helpful staff. Chose it because it had a restaurant, onsite parking and proximity to major highways. Unfortunately let down by the restaurant and kitchen. Very long wait for meals, despite restaurant only being 1/3 capacity. Robot waiter, although cute, took meals to incorrect table and there was a delay for the human server to arrive and serve the meals. 3 out of 4 of our meals arrived at the table barely warm and had to be sent back. ‘Medium rare’ steak requested-served ‘well done’ and appeared to be a cheaper cut than described on the menu. At breakfast the next morning, ordered avocado on toast , avocado was underripe and very discoloured, as was also, the requested replacement. Did not eat in the restaurant again during our 3 day stay. Also, the phones in our rooms were difficult to use, and did not go through to Reception when dialled.

We loved the size of the apartment for our young family and it was beautiful and clean, unfortunately we got off to a bad start not being able to find reception for a good 30 mins and also no car parks available as they were all full. We didn’t want to park at the vines resort ( once we found out that was where check in was ) and walk with our luggage to the apartments with the kids. The grounds are beautiful and the kids loved waking up to seeing kangaroos hopping around outside their windows.