3/5 Okay
Juliano
14 Sep. 2020
HOTEL WAS CLOSED!
I am unable to rate my stay at The TWO Hotel Berlin by Axel as unfortunately, hotels.com allowed me to book a room at this property - only to have the reservation migrated to The Axel Hotel Berlin (a much older property). The TWO Hotel Berlin by Axel was closed due to Covid19 - but taking reservations?
The Axel Hotel Berlin, where I ended up, is in desperate need of remodelling and the unhelpful staff made the stay even more flawed. If, like me, you've been to other Axel properties in Europe - this is your warning: The staff has not been trained to provide an acceptable level of service -- or courtesy for that matter. I could go into comprehensive details, ranging from the level of cleaning to failure provide a simple wake-up call.
In short, expect none of the "coolness" associated with an Axel property stay in, for example, Barcelona / Madrid / Gran Canaria. In Berlin - they are definitely not on the same page. I appreciate that Covid19 has put unprecedented pressure on the hospitality industry - but I've stayed at an unrelated property in Berlin, one week prior and it was terrific.
In short: The Axel Hotel Berlin needs an overhaul and my overall experience was extremely disappointing.
Stayed 1 night in Sep 2020
