Dear Henry, Thank you for 4 star review. I hope we could host you again at Leonardo. Best regards,

Dear Ronald, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback. We ask for your understanding that we are located directly at a main traffic street. Due to that you have a good connection to all points of Berlin. See you soon again, best regards,

Dear Silje Elin, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

Hallo Herman, wir möchten die Chance nutzen, um uns bei Ihnen für Ihre positive Bewertung zu bedanken. Es freut uns sehr, dass Sie bei uns eine tolle Zeit verbracht und sich wohl gefühlt haben. Wir wünschen uns, bald erneut Ihr Gastgeber sein zu dürfen und Ihnen alles Gute. Viele Grüße,

Hallo Thomas, Wir freuen uns, dass Sie mit schönen Erinnerungen nach Hause zurückgekehrt sind. Wir wünschen Ihnen alles Gute. Herzliche Grüße,

Hello wynter I, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

Dear Charlotte, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

Dear Theo, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

Dear Nathan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Hello Brooks, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Hello Eleanor, Thank you very much for visiting us again and thank you for sharing your impressions with us. Nice to hear that you enjoyed your stay at Leonardo Royal Berlin Alexanderplatz again. We look forward to welcoming you as our guest again soon so that we can continue to convince you of our service and standard. Kind regards,

Dear Haroula, Thank you for 5 star review. I hope we could host you again at Leonardo. Best regards,

Hello hadas, Thank you very much for your rating. Unfortunately, you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. Please let us know what we can improve to satisfy your needs and wishes up to 100%. We wish you all the best and are looking forward to welcoming you back as our guest. Best regards,

Hallo Mark, Danke, für Ihre Bewertung mit der bestmöglichen Punktzahl. Bis zu Ihrer nächsten Buchung und alles Gute. Mit freundlichen Grüßen,

Dear Justus, Thank you for the rating and for your stay in our hotel. We sincerely appreciate your support and hope to have a chance to welcome you back in Leonardo Royal Berlin Alexanderplatz very soon. Kind regards,

Dear David, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

Dear Jason, We don't want to miss the chance to thank you for your feedback about our Leonardo Royal Berlin Alexanderplatz. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. We are sorry that you felt disrupted about the church bells, please indicate next time that you want to have a room to the quiet inner court. Our team and I are looking forward to your next visit. Best regards,

Dear Ivan, Thank you for being with us. We are looking forward to hosting you back very soon. Best regards,

Hello Alex, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Neil, Thank you very much for visiting us again and thank you for sharing your impressions with us. Nice to hear that you enjoyed your stay at Leonardo Royal Berlin Alexanderplatz again. We look forward to welcoming you as our guest again soon so that we can continue to convince you of our service and standard. Kind regards,

Hello Catherine, Too bad that we could not meet all your expectations. Please let us know what we can improve to satisfy your needs and wishes up to 100%. Best regards,

Dear Shu Tim, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Royal Berlin Alexanderplatz. Best regards,

Hello Gerard, We appreciate your constructive feedback very much. It helps us to recognize our weaknesses and improve our performance. Sustainability of customer satisfaction is very important to us. We discussed your comments regarding the background noise during the delivery in the team, we can well understand that this annoyed you. We will contact the supplier again. We are doing our best to resolve the matter you raised. Thank you for letting us know. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

Dear Jasjeet, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Hallo Robert, Kommen Sie bald wieder nach Berlin und seien Sie unser Gast! Wir würden uns wirklich sehr freuen und verbleiben bis dahin mit freundlichen Grüßen,

Dear Neil, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Joeby, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear dianne, we are so happy and proud to read your comments. Thank you for being with us. We are looking forward to hosting you back very soon. Best regards,

Dear Robert, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

Dear Jimmy, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

Dear Eran, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Johannes, Thank you for taking the time to rate your stay at the Leonardo Royal Berlin Alexanderplatz. We are very sorry that you were not satisfied with our 4* superior business hotel. We offer amenities like the bottle of water only at arrival day, just like a welcome.Unfortunately, we can only offer our usual service in the room to a very limited extent. Therefore, for health and environmental reasons, there are no additional amenities for our guests (shower gel, soap, shampoo, shower cap, bathrobe, shoehorn, slippers etc.) as one is used to. We agree with you, letters and pens are a nice welcome for our guests, but we have refrained from doing so for environmental reasons. We have Suite Pads on the where everything is explained and you can also order more towels or you have a choice of pillows. If necessary, our team at the reception will help you so that you don't go wanting. Kind regards,

Dear Steve, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Royal Berlin Alexanderplatz. Best regards,

Hello Neil, Thank you for taking the time to rate your stay at the Leonardo Royal Berlin Alexanderplatz. We are very sorry that you were sick during your stay. Unfortunately, you have not told your criticism on spot. We would have had the opportunity to help you, call a doctor and check if your sickness was from food or not. Our kitchen has strict hygiene measures and if a case of poisoning actually occurs, we have to react immediately, report it to the health department and possibly warn other guests. Unfortunately, we didn't know anything about all this, which is very unfortunate because we can no longer understand it afterwards. We are always doing our best to resolve the matter you raised. Thanks and kind regards,

Dear Caroline, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

Dear Sharifah, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We offer amenities like the bottle of water only at arrival day, just like a welcome. I have forwarded your comments to the responsible head of department. We will sensitize our employees again. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,

Dear Trenton, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

Dear Jennifer, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again. Best regards,

Dear Andy, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Royal Berlin Alexanderplatz. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

Dear Christian, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards,

Dear Jeff, Nice to read that you have our location in positive memory. Best regards,

Dear Jesus, Thanks for your great review. We are very pleased that you enjoyed your stay at our Leonardo Royal Berlin Alexanderplatz and our team made an important contribution to this. To provide you an excellent service is always our mission and it is a great pleasure to see that you appreciate our efforts. We are looking forward to welcoming you again as a guest. Best regards,

Dear Rhys, Nice to read that you have our hotel in positive memory. Best regards,

Hallo Steven, Es freut uns, dass es Ihnen bei uns gefallen hat und wir Ihnen einen angenehmen Aufenthalt ermöglichen konnten. Viele Grüße,

Dear Jim, Thank you very much for your lovely feedback to our Leonardo Royal Berlin Alexanderplatz. Best regards

Hello Christian, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,

Dear Mohamed, I think it is the best recommendation we could ever wish to get. Thank you for being with us and your time spent to share all necessary information for future travelers. I wish we could host you once again and good luck.

Dear Hayk, Thank you for 5 star review. I hope we could host you again in more healthy times and full entertainment we offer at Leonardo. Best regards,

Dear Nicholas, Thank you very much for your feedback regarding your recent stay at the Leonardo Royal Berlin Alexanderplatz. We take the criticism and feedback from our guests very seriously, it is with this information that we can discover our weaknesses and improve them. Please be assured that your comments regarding the WIFI have been discussed with the respective head of department. We offer amenities like the bottle of water only at arrival day in the room, just like a welcome. We decided us against a filled mini-bar or fridge as you will have at each floor a drink and snack automat with a bigger choice. It is our hope that you will give us another opportunity to serve you and wish you all the best. Kind regards,

Dear Ursula, Thank you very much for your rating. Unfortunately, you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcoming you back as our guest. Best regards,