Dear Hannah,Thank you for taking the time to share your feedback.We're delighted to hear that you found our room cleanliness and hotel condition to be impeccable. Our team strives to maintain the highest standards, and it's rewarding to know that these efforts resonate with our guests. We also appreciate your compliments on our room amenities, designed to ensure a comfortable and enjoyable stay. We understand, however, that you felt our service did not meet your expectations due to staffing levels. We're committed to providing exceptional support to our team members so they can deliver the quality service our guests deserve. Please rest assured that we continuously work on improving our guest experience in every aspect.We hope we can provide you with an improved stay in the future.Kind regards,Ihr Team vom Holiday Inn Berlin City West

Dear Mark, Thank you for your review.It's great to hear that our staff made a positive impression during your stay. We strive to provide exceptional service and it's rewarding to know that our team's efforts were appreciated. However, we regret to hear about your dissatisfaction with our room service and the quality of the coffee provided. Our guests' comfort is of utmost importance to us, and we normally pride ourselves on maintaining high standards when it comes to room amenities. We also acknowledge your comments regarding the towels and rest assured, we are committed to offering a relaxing experience for all our guests. Please know that we offer a variety of room amenities, including spacious rooms with pillow menus for restful sleep, and we aim to ensure that every guest has a pleasant stay.It would be a pleasure to welcome you back on another occasion. Kind regards,Ihr Team vom Holiday Inn Berlin City West

Dear Yu Yu, Thank you for taking the time to share your feedback, We're glad to hear that the cleanliness and condition of our hotel met your expectations, and we appreciate your recognition of these aspects. We understand that your experience with our breakfast inclusion was not as expected, and we apologize for the confusion and inconvenience this caused. It is our standard to ensure that all details of a guest's booking are communicated clearly and accurately, and we regret that this was not your experience. We have taken note of your comments regarding the staff's hospitality and will address this internally to ensure that our guest service is consistently reflective of the high standards we aim to uphold. Rest assured, we are committed to improving our services to provide an exceptional experience for all our guests.We hope to have the opportunity of welcoming you for a more memorable stay in future. Kind regards,Ihr Team vom Holiday Inn Berlin City West

Dear Khair,Thank you for your kind review of your recent stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back on future occasions. Best wishes,Ihr Team vom Holiday Inn Berlin City West

Dear Philip,Thank you for this positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Ihr Team vom Holiday Inn Berlin City West

Dear Neil,Thank you for taking the time to share your review.We are delighted to hear that you found our hotel clean and well-maintained, and that you enjoyed the friendly service from our restaurant staff. However, we regret to learn about your experience with our reception team. We understand that peak times can be challenging, and we continuously strive to improve our staffing and organization to better serve our guests. We apologize for any inconvenience caused by the confusion regarding your payment and taxi booking. Your feedback is valuable to us, and we will use it to enhance our services in the future.We hope to welcome you back for an improved experience in the future.Best wishes,Ihr Team vom Holiday Inn Berlin City West

Hello Ivan,We are very pleased that you had a great stay at our hotel. Yes, our coffee station is a great place to arrive and relax. We look forward to your next visitbest regardsYour Holiday Inn Team

Sehr geehrter John, vielen Dank für Ihre Bewertung. Es freut uns außerordentlich, dass Sie mit unserem Hotel insgesamt zufrieden waren und wir hoffen, Sie haben bald wieder Gelegenheit uns zu besuchen.Mit freundlichen GrüßenIhr Holiday Inn Team

Dear Guest, thank you for taking the time to write a review and for sharing your experiences with us. We truly appreciate your feedback and first of all would like to apologize for the treatment you received from some of our staff. Please be assured that we have addressed this issue, as we wish to provide friendly and professional service at all times. Thank you once again for your review, it has been most helpful. Kind regards Sandra Talay Front Office Manager

Dear guest, Thanks so much for your review! We are delighted you enjoyed your stay and hope you had a fantastic time exploring Berlin. Do visit us again soon, we would be thrilled! Kind regards, Gregor Seipolt General Manager

Dear guest, thank you very much for your three stars. We hope you had a nice time in Berlin and might have another chance to visit us again soon. Kind regards, Gregor Seipolt General Manager

Sehr geehrter Gast, vielen herzlichen Dank für Ihre schöne Bewertung. Es freut mich sehr, dass Sie Ihren Aufenthalt genießen konnten. Wir freuen uns schon, Sie bald wieder zu sehen! Mit freundlichen Grüßen, Gregor Seipolt General Manager

Dear guest, thank you for choosing to stay at our hotel and for sharing your feedback. We would be delighted to welcome you back again . Safe travels! Kind regards, Gregor Seipolt General Manager

Dear David, thank you very much for staying at our hotel and for sharing your feedback with us. It was a pleasure to have you here. We hope you will have the opportunity to visit us again soon, maybe for a longer stay next time! Kind regards, Gregor Seipolt General Manager

Thank you for the 5-star rating.

Dear guest, thank you very much for staying at our hotel and for sharing your feedback with us. It was a pleasure to have you here. We hope you will have the opportunity to visit us again soon, maybe for a longer stay next time! Kind regards, Gregor Seipolt General Manager

Dear Julie, thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Gregor Seipolt General Manager

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, Gregor Seipolt General Manager

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Gregor Seipolt

Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely

Dear Guest, thank you for your amazing feedback. We hope you have fully enjoyed your stay with us and would be happy to welcome you back soon again. With best regards Gregor Seipolt General Manager

Sehr geehrter Gast, Vielen Dank für Ihre Bewertung. Wir hoffen sehr Sie hatten eine angenehme Zeit in Berlin und fühlten sich Willkommen in unserem Haus. Wir würden uns freuen Sie nochmals bei uns begrüßen zu dürfen Mit freundlichen Grüßen Gregor Seipolt General Manager

Dear guest, Thanks for your review. We hope you had a pleasant time in Berlin and felt welcome in our house. We would be happy to welcome you again With best regards Gregory Seipolt General manager

Sehr geehrter Gast, Vielen Dank für Ihre Bewertung. Wir hoffen sehr Sie hatten eine angenehme Zeit in Berlin und fühlten sich Willkommen in unserem Haus. Wir würden uns freuen Sie nochmals bei uns begrüßen zu dürfen Mit freundlichen Grüßen Gregor Seipolt General Manager

Dear guest, We cannot thank you enough for your review and we do hope you will visit us again soon! Kind regards, Gregor Seipolt, General Manager

Sehr geehrter Gast, Vielen Dank für Ihre Bewertung. Wir hoffen sehr Sie hatten eine angenehme Zeit in Berlin und fühlten sich Willkommen in unserem Haus. Wir würden uns freuen Sie nochmals bei uns begrüßen zu dürfen Mit freundlichen Grüßen Gregor Seipolt General Manager

Dear Traveler Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Gregor Seipolt General Manager

Dear Sir or Madam Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Gregor Seipolt General Manager

Dear Coco, Thanks so much for your five star review! We are delighted you enjoyed your stay and hope you had a fantastic time exploring Berlin. Do visit us again soon, we would be thrilled! Kind regards, Gregor Seipolt General Manager

Dear Michael Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please be assured that we checked the airconditioning in the room and solved the problem there. We hope you will visit us again. Sincerely, Gregor Seipolt General Manager

Dear Guest, thank you for your kind review. We are glad that you enjoyed your stay with us and hope you will visit us soon again. Best regards, Kevin Richter Assistant Front Office Manager

Thank you very much for your Feedback. We hop to see you next time at Holiday Inn Berlin City West. Best Regards Patrycja

Thank you very much for your Feedback. We hop to see you next time at Holiday Inn Berlin City West. Best Regards Patrycja

Dear guest, Thank you very much for your feedback. We are happy that we were a part of your travels and are glad that we were able to provide the services you expected. We will check the cooling system direcly, tank you. It would be a pleasure to welcome you back! Kind regards, Gregor Seipolt General Manager

Dear Guest, thank you for your review. We are glad that that you like the stay with us and hope you will visit us soon again. Best regards, Kevin Richter Assistant Front Office Manager

Dear Guest, thank you for your review. We are glad that that you like the stay with us and hope you will visit us soon again. Best regards, Kevin Richter Assistant Front Office Manager

Dear Guest, thank you for your amazing feedback. We are very happy to hear that you had enjoyed your stay with us. We hope to welcome you back soon again. With best regards Your Holiday Inn Team