Business Room

Reviews of Hotel ROMY by AMANO

3 out of 5
Hotel ROMY by AMANO
Invalidenstraße 53, Berlin, Berlin

Reviews

8.8

Excellent

Rating 10 - Excellent. 190 out of 339 reviews" "
Rating 8 - Good. 106 out of 339 reviews" "
Rating 6 - Okay. 26 out of 339 reviews" "
Rating 4 - Poor. 12 out of 339 reviews" "
Rating 2 - Terrible. 5 out of 339 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and close to the main train station.
Stayed 2 nights in May 2024
Response from Pauline Fan Guest Experience Supervisor on 13 May 2024
Hi Simon,We're pleased to learn that you enjoyed the tranquil setting of our hotel, along with the strategic location near the main train station. It's always delightful to hear about our guests’ experiences as your feedback is highly valued. Our primary aim at the AMANO Grand Central and Hotel ROMY by AMANO is to provide our guests with a peaceful environment that serves as a restful haven amidst the bustle of the city. The proximity to the main train station is indeed a convenience we're proud to offer, to facilitate effortless exploration of the city.We look forward to the opportunity to welcome you back the next time your travels bring you to our city. Thank you for choosing our hotel for your stay, and for sharing your experience with us.Best regards,

10/10 Excellent

Thomas, Ajax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in May 2024
Response from Pauline Fan Guest Experience Supervisor on 13 May 2024
Hi Tomas,It's delightful to hear that you found our hotel to your liking. Your succinct feedback is highly appreciated and certainly hit a sweet spot.The team here at Hotel AMANO Grand Central & Hotel ROMY by AMANO takes great pride in fostering a welcoming environment that feels like a home away from home. We always aim to ensure our guests have a comfortable and memorable stay. It's a pleasure to know we were able to meet your expectations.As we continuously strive to deliver exceptional service, your kind words of affirmation will serve as an inspiration. We are looking forward to your next visit, and we promise to provide the same level of service and hospitality.Best regards,

10/10 Excellent

Jo Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation is very convenient
Stayed 10 nights in Mar 2024
Response from Pauline Fan Guest Experience Supervisor on 13 May 2024
Hi Jo Ann,It's wonderful to hear that you found the transportation connections around our hotel to be very convenient. The strategic location of Hotel AMANO Grand Central & Hotel ROMY by AMANO is indeed one of the aspects we are most proud of.Our aim is to provide our guests with the most efficient and accessible way to explore the city, and knowing that this is appreciated means a lot to us. We understand how crucial it is to have easy access to transportation during travel, and it's our pleasure to provide that convenience to our guests.We hope that this feature of our hotel enhanced your stay with us and made your exploration of the city more enjoyable. We eagerly look forward to the opportunity of hosting you again in the future.Best regards,

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower is excellent! Great pressure and at the temperature you want almost instantly. Very comfortable and nice room.
Stayed 2 nights in Feb 2024

6/10 Okay

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very tight for space. Otherwise ok. Currently a lot of construction outside this hotel
Stayed 1 night in Feb 2024

4/10 Poor

Itamar

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
uncomfortable
Stayed 1 night in Jan 2024

8/10 Good

Mia

Stayed 2 nights in Jan 2024

10/10 Excellent

Hassan

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

ERIC

Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to the main Berlin train station. Easy check-in process easy checkout process the bed was comfortable the showers were hot
Stayed 2 nights in Nov 2023

10/10 Excellent

Odeth, Lompoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and it is near the metro station.
Stayed 2 nights in Nov 2023

8/10 Good

Antonios

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

John

Travelled with partner
The property was ideally located near Central Railway station and a short walk to the The Reichstag building Brandenburg Gates. The hotel was clean and confortable however the room was small.
Stayed 3 nights in Sep 2023
Response from A. Pelouard Director of Rooms on 16 Nov 2023
Hi John,we are pleased to hear that you appreciated the central location of our hotel and its proximity to important sights such as the Reichstag building and the Brandenburg Gate. The satisfaction of our guests is our top priority and we always strive to create a pleasant atmosphere.We have taken note of your feedback regarding the room. We understand that the size of a room is important for the well-being of our guests. Please note that we offer different room categories to meet the different needs and preferences of our guests. We will be happy to help you find the right room for your next booking.We appreciate your positive feedback regarding the cleanliness and comfort of our hotel. It is our constant endeavor to maintain the highest standards in these areas to provide our guests with an impeccable experience.We look forward to welcoming you back in the future and providing you with another enjoyable stay experience.Kind regards,AMANO Grand Central & Hotel ROMY by AMANO

10/10 Excellent

Diksha, Ste-Sophie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for a short stay. It is located right across the Berlin central station and other means of public transports. A few meters away there is a grocery supermarket. Overall, very nice stay
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms Britney Stephens let us check in early due to long distance train. her service is excellent .Tq
Stayed 3 nights in Oct 2023

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

tessa

Stayed 2 nights in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly quiet & extremely comfortable hotel
This hotel surpassed my expectations. I am always wary and dubious about booking hotels near railway stations from past experience. The hotel is superb. The room was supremely comfortable and amazingly quiet, despite the hotel's proximity to the railway station (and my room was facing the station entrance). The food choices for breakfast were varied and terrific. I would certainly book there again
Stayed 2 nights in Sep 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The convenience of a great hotel!
We had a great trip in Berlin and the hotel accommodated our stay in the city.
Stayed 3 nights in Sep 2023

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Knowledgeable and helpful staff. Clean room.
Stayed 1 night in Sep 2023
Response from A. Pelouard Director of Rooms on 2 Oct 2023
Hi Hannah,Your positive feedback regarding your recent stay at our hotel is very much appreciated. We are delighted to hear that you found the location of our hotel convenient. We understand that a prime location is often a key factor when choosing a hotel and we are privileged to be situated in a location that our guests find beneficial.Equally, it is wonderful to know that you found our staff to be both knowledgeable and helpful. Our team members strive to provide the highest level of service to our guests, and it is always rewarding to hear that their efforts are being recognized.Additionally, your comments regarding the cleanliness of your room are gratefully received. It is our priority to provide a clean, comfortable and inviting environment for all our guests, and we are pleased that we were able to meet your expectations in this regard.Once again, thank you for sharing your experience with us. We hope to have the pleasure of welcoming you back in the future.Kind regards,AMANO Grand Central & Hotel ROMY by AMANO

8/10 Good

patience

Stayed 1 night in Sep 2023

4/10 Poor

Allan

Stayed 1 night in Sep 2023

10/10 Excellent

Anthony, LakeBay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Aug 2023
Response from A. Pelouard Director of Rooms on 25 Sept 2023
Hi Anthony,Your brief yet impactful review has truly brightened our day. It is heartening to see the phrase "great service", as it aligns perfectly with our core philosophy. At our hotel, we strive to provide exceptional service that ensures our guests feel valued and cared for.Our team is dedicated to creating an environment where every guest can enjoy a seamless and memorable stay. Your positive words are a testament to their hard work and dedication. It is always rewarding to see such acknowledgement from our valued guests, and it certainly motivates us to reach greater heights in our service.We hope to have the pleasure of welcoming you back soon. Until then, please feel free to share any additional comments or suggestions you may have. Your feedback is valuable in helping us maintain the high standards we set for ourselves.Kind regards,AMANO Grand Central & Hotel ROMY by AMANO

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent base, very close to the north entrance of the main railway station, so it was an easy and quick walk to catch our early morning main line train. Very comfortable, modern room with a touch of luxury. The buffet breakfast was one of the best ever experienced with a great choice on offer. All-in-all it was very good value for money.
Stayed 1 night in Sep 2023
Response from A. Pelouard Director of Rooms on 25 Sept 2023
Hi David,Your positive words about your stay at our hotel have truly brightened our day. It's wonderful to hear that you found our location convenient for your travel needs, and that our proximity to the main railway station made your early morning travel stress-free. It is delightful to know that you appreciated the modern and comfortable design of our rooms, and that they added a touch of luxury to your stay. We aim to create a space that is not just a place to sleep, but also an environment where our guests can relax, unwind, and feel right at home.We are particularly pleased that you enjoyed our breakfast buffet. Providing an array of options to cater to different tastes and preferences is something we take great pride in. It is always a joy to hear when guests find it to their liking and consider it a highlight of their stay.Lastly, we are thrilled to know that you felt the experience we offer represents good value for money. We strive to deliver a superior service at a competitive price, and your words serve as an affirmation that we are succeeding in that goal.Once again, we are grateful for your kind words and look forward to the opportunity to welcome you back in the future.Kind regards,AMANO Grand Central & Hotel ROMY by AMANO

10/10 Excellent

Clive

Stayed 5 nights in Sep 2023

8/10 Good

Fiona

Stayed 4 nights in Sep 2023
Response from A. Pelouard Director of Rooms on 2 Oct 2023
Hi Fiona,Thank you for taking the time to rate us online!We are committed to delivering an exceptional experience to all our guests, and we look forward to welcoming you back on your next visit.Kind regards,AMANO Grand Central & Hotel ROMY by AMANO

10/10 Excellent

ALEJANDRO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located next to the main station, very clean and comfortable. A big plus was the automated check-in kiosk that allowed us to skip the line at the front desk upon arrival.
Stayed 2 nights in Aug 2023
Response from A. Pelouard Director of Rooms on 25 Sept 2023
Hi ALEJANDRO,It is a pleasure to read about your positive experience at our hotel. It is refreshing to know that you found our location to be highly convenient and appreciated the cleanliness and comfort of our facilities. Your mention of the automated check-in kiosk is particularly appreciated. We introduced this feature to enhance the check-in experience for our guests, and your feedback affirms that it certainly serves its purpose.Our team strives to go the extra mile to ensure our guests have a pleasant stay with us. We are delighted to know that we were able to meet your expectations. We look forward to welcoming you back on your next visit and hope to make it even more enjoyable. Kind regards,AMANO Grand Central & Hotel ROMY by AMANO

8/10 Good

Leonardo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was ok until they cut the power for few hours during one night. We missed the communication but still, not what you wanna experience on vacation. Otherwise, clean room, and excellent location just across from train terminal and to some of the sites you wanna see in Berlin.
Stayed 3 nights in Aug 2023

10/10 Excellent

Victor

Stayed 1 night in Aug 2023

8/10 Good

Peter

Would be good if they had a kettle with coffee and tea Bathroom was weird with two way mirror
Stayed 2 nights in Aug 2023

10/10 Excellent

Editha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location, pleasant staff, clean, safe
Pleasant stay. Overall, great stay and service plus it’s directly across Berlin Terminal/ Hbf. There was an issue with the alarm the first night so it was an inconvenience and the alarm was extremely lou. it took awhile for them to figure out the solution. Guests were all nervous and not sure if we had to evacuate.
Stayed 2 nights in Jul 2023

8/10 Good

Mark

Stayed 2 nights in Jul 2023

10/10 Excellent

Landry-Daniel

Stayed 5 nights in Jul 2023

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location directly across from the main train station. Room very small, ok for my trip as I was solo but wouldn’t like the room as a couple as shower cubicle was in same room as bed & was completely see through! Would also ask for a view as mine was an interior room with no view at all. Very clean & staff were very efficient.
Stayed 1 night in Jul 2023

10/10 Excellent

Virginia

Stayed 1 night in Jul 2023

10/10 Excellent

Minesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jim

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ryosuke

Stayed 1 night in Jun 2023

10/10 Excellent

PiotR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Alexander Robert

Travelled with family
Liked: Cleanliness, staff & service
The bed was very hard
Stayed 4 nights in Jun 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small convenient property in an excellent location across from Berlin’s main train station. In spite of bustling location, room was quiet with excellent windows. Staff was congenial and helpful. We ate in bar with excellent small tacos and wine. Restaurant was bustling but we did not have the opportunity to use. Would return without question.
Stayed 4 nights in Apr 2023

10/10 Excellent

Mark, Mawson Lakes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel in a great location by the central train station. The room was very clean and spacious, and the staff very efficient on check-in. They have a stocked mini-bar and an interesting Israeli/Mexican restaurant. I would definitely stay there again.
Stayed 1 night in Apr 2023

10/10 Excellent

Haytham

Stayed 3 nights in Mar 2023

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient hotel
Stayed 1 night in Mar 2023

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location, comfortable and clean
Stayed 2 nights in Feb 2023

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Excellent location. Easy to catch bus or train. Breakfast was ok. Could have been better for the price. Otherwise will be happy to stay again. We’ll done Hotel Romy.
Stayed 5 nights in Feb 2023

6/10 Okay

Amira, Los Angeles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself is fine, no issues at all. New, clean, etc. Service is abismal. And no I’m not an angry customer, I had no “problems” per se, but the staff are unfriendly, I didn’t feel welcome, they didn’t want to answer questions, or smile or help in any way. They seemed put out the whole time I was there. Also any F&B purchases are highway robbery. I accept a markup for hotel, I get it. But 4x markup should not be legal.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Romy by Amano. The hotel is in a great location, very clean and excellent value for money. Our room was lovely, we were very impressed by the quality of the hotel.