Holiday Homes in Berkeley Lake

"Very friendly staff, rooms are always clean "

"The room was very clean the bed and pillows were comfortable. The staff were very nice and welcoming with open arms. The complimentary breakfast was delicious as well."

"ALL the staff were helpful & friendly. Check-in check-out were a breeze. Room was clean, & included toiletries & the bed was comfy "

"The room was nice. Was it perfectly clean now I saw a few imperfections. The number one complaint I’ll say is that the staff was not very nice in particular there was this one woman who checked me in and she was extremely rude. She would make rude comments, rude, smirks rude scoffs animated for a very uncomfortable and unfortunate situation when checking in and made our experience un enjoyable. I would never come back because of that woman which goes to show you how important customer services is. My flight arrive late so we checked in around one in the morning so it was someone who works the late night shift. I do not know her name but stay away at all costs. She should not be working there."

"Elevators were exceptionally slow."

"This was a fantastic stay I enjoyed it. Easy access to Restaurants and coffee shop. The staff is super friendly! They really go above and beyond to make your stay wonderful. "

"Can be noisy if you have a room in second floor. They changed my room & it was great!"

"Amazing "

"0/10 recommend. Someone entered my room in the middle of the night with a key card and while I was refunded for my stay, when I brought my concern to the staff, I was essentially told that didn’t happen. My back & forth emails with management also felt very dismissive as I was told “ “we do ask that future concerns be raised responsibly”- insinuating that I made a false report. I was awoken around 2AM to a knock on my door. Followed by a second knock. Then the beep from a key card being scanned, then heard the door handle open and saw the light from the hallway shining into my room. I was told security was making his rounds and found my door ajar. If my door was found ajar, we wouldn’t have heard a key card being scanned and heard the door being opened. I had children in my room who are now terrified to sleep in a hotel ever again. The valet staff were wonderful- but other than that- I would never stay at this establishment ever again. "