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Reviews of Palm Ville Suites

3.5 out of 5
Palm Ville Suites
Manara, Beirut, Mount Lebanon Governorate

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 28 reviews" "
Rating 8 - Good. 13 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 0 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

khaled

Travelled with family
Liked: Cleanliness, property conditions & facilities
Housekeeping is not professional. They always forget things in the room, and sometimes they don’t clean the room.
Stayed 6 nights in Mar 2022

6/10 Okay

khaled

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The place is fairly priced compared to other properties around it. However, they need to pay more attention to cleanliness.
Stayed 1 night in Mar 2022

8/10 Good

Daniel

Liked: Cleanliness, room comfort
Pleasant stay worth the price!
Nice cozy hotel about 5-10 minutes away (on foot) from the Raouche Rocks and Corniche. Hamra Street is also just a stone’s throw away. Hotel staff were very nice and pleasant and I enjoyed my stay here. Good value for money.
Stayed 4 nights in Jan 2022
Response from Ramy on 26 Jan 2022
Dear Mr Daniel We are happy you enjoyed your stay Thank you for choosing Palm Ville Suites Best Regards

8/10 Good

jafar

Travelled with group
Liked: Room comfort
The location was good , the staff were helpful, the room was not clean enough with poor room service
Stayed 5 nights in Dec 2021
Response from Ramy on 26 Jan 2022
Dear Mr Jafar Thank you for choosing Palm Ville Suites We are looking to improve our cleaning problem and things will improve soon Thank you for your feedback Best Regards

8/10 Good

Sarah, Egypt

Liked: Amenities
Hotel was located perfectly, close to everything. Rooms are modern and nice, however whenever the room is cleaned it isn’t that clean, so they can focus more on the cleaning staff being thorough and clean. Otherwise my stay was perfect! :)
Stayed 10 nights in Jul 2020
Response from Firas on 7 Aug 2020
Dear Sarah We are happy you enjoyed your stay and regarding the cleaning problem we are working on it . Due to the financial crises the companies we used to work with for cleaning closed and we trying to hire cleaning ladies and giving them training but its taking abit of time . We are looking to improve on that soon hopefully . Thank you for your feedback Best Regards

2/10 Terrible

Renee, Dearborn, Michigan

Travelled with partner
Disliked: Cleanliness, amenities
This has been my worst hotel experience thus far. This hotel is completely undeserving of the 4.5 star reviews it has received so far. I know that many of these reviews can be made without proof of visitation, so I believe that is the reason for the gleaming reviews. It is not plausible that anyone who has stayed here would say such positive things about this hotel. It is safe to say that this hotel ruined my entire trip and I am saddened to say that I went here based on these clearly false reviews. This hotel was absolutely disgusting: 1. There was hair (not mine or my partner’s) all over the floor and bed. 2. There were stains all of the back of the door that I can only hope were toothpaste. 3. The windows were too dirty to properly look out of. 4. There was no soap in the soap dispenser. 5. They only provided one single towel for two people and were unwilling to provide with more towels, despite our numerous requests. 6. The room number was broken. It was not even attached to the door. 7. The lamp was broken. 8. The white nightstand has brown stains on the side that looked like fecal matter. Unfortunately, I had prepaid for this trip and could not find an additional place to stay on such short notice for my short trip. When I voiced my concerns to the owner, he ensured me I would receive a refund almost four months ago. I have screenshots to show our conversations. He has done no such thing. Expedia has done nothing to rectify this matter.
Stayed 9 nights in Feb 2020
Response from Firas on 22 June 2020
Dear Madam, Thank you for your amazing review ,which we both know where it came from, there is no hotel with our review rate that can be as bad as you say .but your a kind of person that ;try to stay in a hotel and then get a refund after she leaves. So i won't be dragged with this .You had an issue with the towels which was solved same minute and you discussed the issue with the owners and offered you to refund you and find a new hotel but you decided to stay your whole trip in our hotel if we were that bad you would have left the same day . Plus we kept checking on you daily and you were happy and everything is good . Still when you left you decided to ask for a refund and we said we will but with the Covid-19 and the financial situation in Lebanon we asked you to wait for us to open first and get some fresh money in our accounts so we manage to refund as this is the rules now in Lebanon not with us . Anyways, Thank you again for your review and good luck in your stays somewhere else . Best Regards Firas Haddad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable, Mohammad was great specifically when there was an issue with the booking. All resolved and the stay was great. The location is ideal close to Hamra street where you will find restaurants, pubs and shopping and the seaside boardwalk
Stayed 4 nights in Jan 2020
Response from Mohammad on 4 Feb 2020
Thank you for your warm words and was nice meeting you, Looking forward to have you again as our guest. Best Regards

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 4 nights in Jan 2020
Response from Mohamad on 30 Jan 2020
It was a great having you as our guest Thank you for choosing Palm Ville Suites Best Regards

8/10 Good

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with a ‘ could be nicer ‘ breakfast !
Nice hotel in Beirut. Good location close to the Main Street. Comfortable and spacious room Breakfast was very very basic.
Stayed 2 nights in Nov 2019
Response from Ahmad on 4 Dec 2019
Thank you for your feedback and looking forward to have you back soon best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The hotel was in a perfect location The staff was so helpful and friendly
Stayed 3 nights in Nov 2019
Response from Firas on 20 Nov 2019
Thank you for choosing Palm Ville Suites Hope to see you again soon Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Nov 2019
Response from Firas on 14 Nov 2019
Thank you for choosing Palm Ville Suites Best Regards

10/10 Excellent

Fadia S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel , beautiful Beirut
Honestly I felt very comfortable as I am staying with family Even way better I felt safe and happy Great breakfast and service crew Great customer services U feel like I are home I tried to find one thing to complain about lol Nothing but smily faces and even they go out of their way to make u happy I would go again and again to stay at this awesome hotel At any time I decided to visit Lebanon It is convenient to downtown and the beach as well Walking distance from the best restaurant in the beach I do recommend palm ville suite hotel Beirut to everybody who likes to visit Beirut Lebanon.
Stayed 12 nights in Oct 2019
Response from Firas on 11 Nov 2019
Thank you for your warm words. Looking forward to have you again as our guest. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Firas on 7 Nov 2019
Dear Sir/Madam Thank you for choosing Palm Ville Suites Looking forward to have you again Best Regards

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean and welcoming
The hotel was modern, clean and pleasing overall. The staff/owners were welcoming and helpful. The restaurant serves delicious, good quality Lebanese food. I recommend having meals there when staying at the facility. I would book again.
Stayed 1 night in Oct 2019
Response from Firas on 2 Nov 2019
Dear George, It was an honour to have you as our guest Thank you for choosing Palm Ville Suites hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, the hotel look like new, very clean, the management is very helpful, and the breakfast was amazing. Thank you
Stayed 1 night in Oct 2019
Response from Ahmad on 13 Oct 2019
Thank you for choosing Palm Ville Suites . Hope to see you back soon . Best Regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Firas on 9 Oct 2019
Thank you for choosing Palm Ville Suites It was a honour to have you as our guest Hope to see you back soon

10/10 Excellent

Aadam, Dubai, United Arab Emirates

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We regularly travel to Beirut and on this occasion we tried out Palm Ville. The room for the amount paid (which was booked on the day due to last minute travel) exceeded our expectations. Breakfast was extremely tasty and the staff are all very attentive. The owner Firas regularly checked on guests and is just a genuinely nice person who’s values are instilled in his staff. On the last day, I got a cold and my flight was late so I didn’t feel like going out. I asked if I could have a late check out, and Firas allowed us to have the room until 7pm!!. I would highly recommend staying here as in addition to the above, the hotel is located very close to the best places in Beirut. (P.S make sure you have breakfast in Falamanki which is a 5 minute walk - overlooks the Pigeon Rock).
Stayed 4 nights in Sep 2019
Response from Mohamad on 1 Oct 2019
Thank you for choosing Palm Ville Suites. We are honored to have you as our guest, and hope to see you again . Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice design, big fully equipped rooms, good breakfast and very kind staff.
Stayed 1 night in Sep 2019
Response from Mohamad on 29 Sept 2019
Thank you for choosing Palm Ville Suites . It was a honor having you as our Guest and hope to see you soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Friendly helpful staff. Very good location.
Stayed 6 nights in Sep 2019
Response from Mohamad on 23 Sept 2019
It was our honor to have you as our guest . Hope to see you back soon Thank you for choosing Palm Ville Suites

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very courteous and helpful. The property is well located and super clean. A good value for money.
Stayed 6 nights in Sep 2019
Response from Mohamad on 21 Sept 2019
It Was an honour to have you as our guest. Thank you for choosing Palm Ville Suites Hope to see you soon

10/10 Excellent

Daniela, Orange County, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Palm Ville Suites on 23 Aug 2019
It was an honor having you in our hotel and hope to see you soon ... Best Regards

10/10 Excellent

Bzm, Ohio USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and stylish room. Gives a sense of luxury. Very friendly helpful staff and management. Lovely experience. Perfect location in Beirut with easy access. Worth every penny. Breakfast is elegant Lebanese delight. Our family enjoyed it and extended the stay.
Stayed 3 nights in Jun 2019
Response from Firas Haddad on 5 July 2019
It was an honor to have you in Our Hotel and we are extremely happy you enjoyed your stay . Thank you for choosing Palm Ville Suites

8/10 Good

Ahmed

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from Ramy on 7 Oct 2021
Thanks for choosing Palm Ville Suites

6/10 Okay

Zeinab

Liked: Cleanliness
Stayed 2 nights in Jul 2021
Response from Reception Team on 14 Aug 2021
Dear Ms Zeinab, Thank you for choosing Palm Ville Suites. Best Regards.

8/10 Good

Heba

Stayed 3 nights in Aug 2020
Response from Firas on 1 Oct 2020
Thank you for choosing Palm Ville Suites

8/10 Good

Baptiste

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Mohamad on 30 Jan 2020
It was a great having you as our guest Thank you for choosing Palm Ville Suites Best Regards

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectations
Great place with clean, spacey, and comfortable rooms. Has everything you need, like an apartment but with room service. Excellent location between Hamra and Rouche, about five minute walk to either location from the hotel. Staff is very friendly and helpful. I asked one of their staff, Firas, for advice to get to the cedars and the next day he arranged a private driver for us at a very good price! I would definitely come back again soon. Could not be happier with the stay, and for the price it is super nice.
Stayed 4 nights in Dec 2019
Response from Ahmad on 24 Dec 2019
It was great having you as our guest . Looking fwd to have you back soon . Best Regards Palm Ville Suites

10/10 Excellent

Hassan

Liked: Staff & service, property conditions & facilities, room comfort
Perfect
Very good service and stuff always happy and helpful and very kind very good people they do everything for u recomended hotel very good !
Stayed 5 nights in Nov 2019
Response from Firas on 29 Nov 2019
Dear Hassan Thank you for your words Hope to see you back soon Best Regards