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Reviews of Embassy

3 out of 5
Embassy
Makdessi Street - Hamra, Beirut

Reviews

6.2
Rating 10 - Excellent. 12 out of 116 reviews" "
Rating 8 - Good. 34 out of 116 reviews" "
Rating 6 - Okay. 35 out of 116 reviews" "
Rating 4 - Poor. 19 out of 116 reviews" "
Rating 2 - Terrible. 16 out of 116 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Tomas, Buenos Aires

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left one early because of the situation in the city and they refused to give my money back
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
ok, thx.
Stayed 1 night in Jan 2020

8/10 Good

Eng-Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel cheap price
It's a good hotel with cheapest price
Stayed 13 nights in Dec 2019
Response from Myrna Serhal on 15 Jan 2020
Thank you for taking the time sharing a review from your behalf.. Looking forward to serving you even better in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

fadi

Travelled with group
old hotel
Stayed 1 night in Dec 2019

2/10 Terrible

Szczepan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T GO THERE
DO NOT GO THERE! A bunch of thieves and lieres. Booked this place on a promotion as one of the cheapest place in Hamra. What a surprise it was when at the reception I had to pay 33% MORE! They calculate USD into LL with their own exam he rate = 2000LL per $... where official rate = 1500LL per $. That gives us a 33$ rip off comparing to what you booked online. Confirmed that with Lebanese police and this is illegal practice! Don’t get be fooled! On top of that when I tried to explain that the lady on the reception became rude to me, making some inappropriate comments. Complete lack of customer service. I met her couple of days later on the street accidentally. We had a short discussion where she confirmed this is the way how they work and she have to rip off people! Apart from that very ugly place - old, not refurbished, smelly. Just avoid it. With the price they rip you off you can find in Hamra clean and new hotels with a pool and restaurants. AVOID IT!
Stayed 1 night in Nov 2019

2/10 Terrible

Szczepan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NO STAY OVER THERE!!!
DO NOT GO THERE! A bunch of thieves and lieres. Booked this place on a promotion as one of the cheapest place in Hamra. What a surprise it was when at the reception I had to pay 33% MORE! They calculate USD into LL with their own exam he rate = 2000LL per $... where official rate = 1500LL per $. That gives us a 33% rip off comparing to what you booked online. Confirmed that with Lebanese police and this is illegal practice! Don’t get be fooled! On top of that when I tried to explain that the lady on the reception became rude to me, making some inappropriate comments. Complete lack of customer service. I met her couple of days later on the street accidentally. We had a short discussion where she confirmed this is the way how they work and she have to rip off people! Apart from that very ugly place - old, not refurbished, smelly. Just avoid it. With the price they rip you off you can find in Hamra clean and new hotels with a pool and restaurants. AVOID IT!
Stayed 1 night in Nov 2019

8/10 Good

Talal

Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

SAMIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went fine except that I don’t understand why the hotel had to charge us the same rate. This means I paid double the price on your website
Stayed 1 night in Nov 2019

10/10 Excellent

Pamela Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location
Stayed 2 nights in Oct 2019

8/10 Good

Mohammed Najdat

Stayed 2 nights in Oct 2019

4/10 Poor

Hamide Damla

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
the electricity was so bad, the room is very smelly and the condition of the room was terrible
Stayed 3 nights in Sep 2019

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, calm and chill.
It was so cool and nice, I enjoyed it a lot. Would make it my place whenever I am in Beirut.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Good locatio below average services and an old building.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The reception is very nice. Also the staff were amazing and speak good English. The hotel is on adjacent street to Hamra Street so right in the middle of all the cafes and restaurants. The room was large with a balcony. The bathroom however was very small. The decor is outdated. The bed linen was dirty. Also the breakfast was not good.
Stayed 6 nights in Apr 2019

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2019

6/10 Okay

Verified traveller

Shuttle taxi didn’t turn up on arrival
Stayed 5 nights in Mar 2019

6/10 Okay

businessman, Asia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I asked the hotel in a quiet room in advance. The hotel owner never replies to my inquiry and request. When I arrived at the hotel, my room was facing the busy streets, and restaurant noise were around every night, which disturbed me a lot. They had never changed my room, because they claimed that the prices did not fi.and did not take our request seriously/
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for price, super clean and good space . Nice location
Stayed 1 night in Feb 2019

2/10 Terrible

Rima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst hotel ever i have been. The charged me 2 times for the bad room. The take from me cash when I arrived and after a day they take from my bank account. VERY ANNOYED
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Great location and very walkable. Downfalls is that there is no WiFi, the bathroom is incredibly small and not ser up well. I also found a safety pin in my bed when i went to go to sleep. Yikes!
Stayed 1 night in Aug 2018

6/10 Okay

MJai, Beirut

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s very cheap in a good area, but according to the price you pay it’s not a fancy Hotel, it’s just a place to spend the night.
Stayed 3 nights in Aug 2018

2/10 Terrible

Mohamad Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will never book again at this Hotel
I send i seaman to stay at the hotel and was very bad experiance
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and smelly overpriced hotel
First of all the lady on the desk was rude to me and good with other visitor , reached the floor where my room is at and it smelled horrible . The room also smells musty and disgusting " it was really horrible" the smell was from the bed sheets the carpet and the curtains . carpet was wet and stayed wet till next day , toilet was small and very old , the ac was dripping water like crazy.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is in the middle of Hamra, close to many restaurants and shopping. The breakfast is simple and the hotel charges extra for credit card payments. It was all clean and quiet in the hotel.
Stayed 1 night in Jan 2018

4/10 Poor

John

Disliked: Cleanliness
Dishonest Staff Tried to Jack up the room price
Unfortunately, I can not recommend. To my great suprirse the morning staff on Day One tried to play me. She told me that the hotel was booked solid and my room price (I had only booked one night on hotels.com) had to be doubled. She told me the Embassy was the cheapest hotel in the Hamra area. I went looking and found two cheaper hotels in under 45 minutes. When I returned and prepared to leave, the price suddenly went back down. Later in the day I saw a new guest at front desk--so much for a booked hotel! Very disappointing when the staff tries to trick you and gives false information. I rarely give negative reviews, but this is one. Go elsewhere. The choices in Hamra are wide and varied. You don't need this kind of disrespectful, manipulative 'service'.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are so old and not so clean, water is very salty, no wifi, dirty towels The only good thing is it's location
Stayed 4 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
It does not fit to be a not-so-good hotel with half a star, no internet, and they sell you an internet clock for $ 4
Stayed 1 night in Nov 2017

8/10 Good

Samah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it
It was very nice and warm
Stayed 2 nights in Nov 2017

8/10 Good

patrick, lebanon

Liked: Cleanliness, staff & service, room comfort
Good check in bad check out
The check in was with a very good women and very respectful but when we was checking out there was a girl not smiling and she was rude and was trying to dont let us tale our paid breakfast but we told her we bought breakfast she told us oh yeah you right But the hote in general is good confortable room and good building and perfect place very near to night life of beirut
Stayed 1 night in Nov 2017

4/10 Poor

ali, Toronto

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
not good
not happy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, easy, and friendly
was nice over all and comfortable

2/10 Terrible

not recomended, cairo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Embassy hotel No breakfast No wifi We we were 4 ,
No wifi We we were 4 , but given just one room key ! Looks like street noise is normal Bought 5 hours wifi for $10 and still did not work in our room. The receptionist said they canceled 24 hours and weekly wifi purchase cards !!. Hotel was in a very good location Close to the down town Close to the sea side

4/10 Poor

sarah, sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Youl be dissapointed
I was very dissapointed in this hotel - they advertised free wifi in lobby but when we got there there wasnt any, it was all to be paid for. The water in the shower and sink was salty and disgusting. the bedding was very uncomfortable. I was also charged a surcharged for completing my payment wish i was not Made aware of at time of booking though the hotels.com site, incredibly angry at that too.

4/10 Poor

Verified traveller

Disliked: Staff & service
I got the confirmation from the hotel that everything is fine about my credit card but when arrived they asked for money again.

6/10 Okay

Verified traveller

Would repeat
Stayed for 1 night solo and it's pretty good location... Not to mention the value for your money!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book
The furniture was old and dirty , the sheets so dirty .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Sarmad, San Antonio , texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I feel sorry
Bad experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beirut hotel
Nice place but be prepared for a tiny bathroom that uses salt water

2/10 Terrible

Saju, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an unworthy hotel
It was horrible staying in that hotel. You cannot take a shower, because of the salt water. No water softner. If you rinse your mouth with water, just like rinsing with salt water. The receptionist asked me extra money to bring a guest to my room for visiting me. The guest can only stay in the lobby. No Wi-Fi. I will not recoomend anybody to go to that hotel unless if you have no choice at all.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to hamra &my best bar was 1 mint walking:)
The hotel is enough for sleeping only and was to close to the bars and Main Street other than that the hotel is ugly and very old one no safe inside room بدائي

6/10 Okay

walid, beirut

close to night city
my stay was too short but the location is in the heart of the city 10 minutes from the airport

4/10 Poor

Gus, Mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
Salt water and the phsyco queen!
OK so don't freak out when you check in after 4 pm and are greeted by a weird blonde lady who has been working there for eternity. In all honesty she is kind and greeting although not very helpful. Anyway we check into out room and wow what a space... Almost closterphobic! On the Expedia page it is made to look like there is a tub in each room where in fact the bathroom we had was barely 1x1m with a shower toilet seat and washing basin all fitting somehow there. They said that no rooms with a king bed had a bathtub. The bed was at best half a queen size. My wife nearly flips out We changed rooms to the one with a tub... These come with single beds that they pull together for couples... Not bad although the mattresses are a bit hard. The plumbing didn't work properly in either because aside of the salty water due to their lack of municipality water, they have wells that are heavily chlorinated, the pipes were bursting or flooding and nearly all visible piping was rusty or green. I do not recommend this hotel unless it's purely to get around Hamra street on a low budget... Not worth paying more than 50$ a night. Especially with a next door video poker parlour.