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"The room was extremely outdated, as many others have mentioned. The whole property is not well maintained, which is quite sad because the pool area is comfortable and nice. The room itself is quite large and has a balcony, but there are only two chairs, no table and no patio furniture. What is the point of having a balcony if you can’t sit outside? The beds were comfortable, but that’s about it. There was no hot water at all, and despite complaining several times, the most we got was lukewarm water, which is not acceptable for a supposedly 4-star property. There were only two large towels for the three of us, no bath mat for the shower and no hand towel, which are very basic amenities. The staff was generally friendly, except for the woman at reception who was quite rude, as well as one of the waiters at the restaurant. The food we had at the restaurant was quite good and reasonably priced, but the whole atmosphere felt very awkward. The hotel seemed almost empty, there was no music in the restaurant, and it honestly felt like the hotel was about to close down.It is extremely sad because my mom had stayed at this hotel twice before, and we could clearly see how the lack of maintenance has led to its decline. To be honest, for the price we paid, we expected a much better experience.The pool, the restaurant staff and the beauty of the surroundings were good enough to somewhat make up for the disappointment, but we sincerely hope the hotel management takes action and renovates t"

"The staff and service is exceptional, from a cold towelette and welcome drink on arrival to setting a small bonfire in front of our evening dining table for ambience. This was our second stay. The converted old hacienda is a delight. It is small and tranquil, located in a rather remote area in a small pueblo which is safe but doesn't have any activities. There are all two pools, a garden with a demonstration of Mayan indigenous medicinals and herbs (if you are lucky to be there at the right time), a spa (which I haven't used), a wonderful restaurant (dining on the veranda), and a library with books and games located in the 1909 administration building of the hacienda (which looks like a church). Exceptionally clean and staff is so attentive that the bottled water we had consumed upon arrival at 4pm was replaced by 6 pm while we were strolling the grounds. Rooms are comfortable and serene, but not lavishly appointed or modern, keeping with the atmosphere of the hacienda. Mattresses and pillows are very comfortable and with crisp, high-end sheets. Rooms have good A/C. We had a hiccup with our hot water and the management quickly attended to it. Can't wait to return to this special place."

"Clean spacious room, pool great, resteraunt excellent "

"Excellent! Room spotless. Staff very polite. Thank you Lodge staff, 😊 "

"Super close to Uxmal, and peaceful"