Bávaro at San Juan Shopping Center Tours and Activities

I want to predict by saying the best part of this resort is by far the food in the air down restaurants. The food saved this review. I wanted to love this resort so bad. There were some amazing things, and EXTREMELY frustrating things. When we first arrived we upgraded to “Privilege”. Roughly $130 per day additional per couple on the Adults only El Beso where we already had reservations. We did not expect it to be the Ritz, but expected real amenities…. It was spotty service to say the least, at times very good communication, and decent service……. However, everytime we hoped upgrading would be worth it, we were let down. Only do this is you book privilege ahead, and get the specific rooms on the beach. The privilege section on the beach is laughable. No one wants to sit 200’ back from the BEAUTIFUL ocean. However having all of 20 chairs on the beach for the entire Adults side is asinine. The private beach to the side of the beach is where everyone goes, and they should honestly look in to taking it over and cleaning all the trash off of it. It was a gorgeous beach with Mountain View’s!!! Please also clean the trash off the other side! It’s crazy…. We booked a rooftop jacuzzi room. Do not book this room. When we’re arrived to our room and the main toilet was not functional to start. There were so many issues with this room 17307. The fridge sounded like a plane taking off and was not once stocked for our “privilege” status. I don’t have enough characters to finish……..

Everything was perfect, only thing would be room servive ( food) was not hot or even warm thats all. Maybe more options for breakfast other than the buffet

The pool, beach and rooms are great. Food was better than another resort we went to. Our butler Esterling went out of his way to make out stay better (he made the reservations we needed and set up a birthday surprise for my husband, as well as checking in on us to see if we needed anything else). He made our trip better.