Hi Alisha,Thank you so much for the positive review. We are happy to hear that our Front Desk was help and look forward to welcoming you back soon.

Dear Jason,We are terribly sorry to hear about the maintenance issues you experienced during your stay. Thank you for bringing these to our attention so that our maintenance team can remedy them ASAP. We apologize for any inconvenience these issues may have caused.Sincerely,Carlos EsquivelGeneral Manager

Thank you for taking time to complete the review. We are delighted that you thoroughly enjoyed your stay. We hope to welcome you again when your travels bring you back in the areas.

Thank you for choosing to stay at the Element. We were glad to accommodate you during the time. We hope you have a speedy recovery, and come back to stay with us in the future on different occasions.

Thank you so much, Abriann, for taking the time to post this positive review. We are delighted that you you enjoy your stay with us. We hope to welcome you back in the future when you are in the area.Have a beautiful day!

Thank you, Brian, for taking time to leave us a great review. We are delighted to learn that you enjoyed your stay here at the Element Basalt-Aspen. We hope to welcome you back in the future.

Brian - thank you for your stay with us at the Element Hotel - Basalt Aspen as well as your review.We take each review and guest comment seriously so we can celebrate our successes as well as learn for areas of improvement. Hopefully your travels in 2024 include the Roaring Fork Valley in CO and that you choose to be our guests once again.Best Regards!Joe ZuenaGeneral ManagerThe Element HotelBasalt-Aspen

Thank you, Thomas, for a perfect 10 review!We are so delighted to know that you enjoyed your stay here at the Element. We hope to welcome you back again in the future.

Hi Danielle,We are glad to hear you enjoyed your stay. We hope to welcome you back when you are in the area in the future.Thank you for choosing the Element Basalt-Aspen.

Thank you for sharing your positive experience with us and with your fellow travelers, Claudia de. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

Thank you for taking the time to share your experience with us, Mala. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

Thank you for your honest feedback, John. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Providing the highest level of hospitality is our number one priority and as a teachable moment, we will share your feedback with the appropriate hotel teams to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.

Thank you for taking the time to share your honest feedback, Eleanor. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that you enjoyed our delicious breakfast offerings. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.

Ginger - I have received your response and I will follow up with you personally.Joseph M. ZuenaGeneral ManagerThe Element HotelBasalt-Aspen

Thank you for taking the time to share your experience about your recent stay at our hotel, Mala. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!

Thank you for sharing your positive experience with us and with your fellow travelers, Juli! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

We greatly value your feedback as our guest, Fatima, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you again for your review, and we look forward to welcoming you back in the future!

Thank you for taking the time to share your rating with us, Carla. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Aspen.

Thank you for posting your feedback from your visit with us, Claudia de. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

Thank you for taking a moment to share your experience from your recent stay with us, Megan. We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you again for your review - we excitedly await your next visit!

We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

Hi Jason,Thank you very much for choosing to stay with us. We are very happy to hear that you enjoyed your trip and our hotel. We hope we can welcome you back in the near future.Sincerely,Carlos EsquivelHotel Manager

We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

Hello Brian - I am disappointed that we could not meet your expectations for your recent stay with us.I do hope that we have the opportunity for you to be our guests in the future.Best Regards!Joe ZuenaGeneral ManagerElement HotelBasalt-Aspen

Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

Dear Tracee,Thank you very much for recently staying with us. We are thrilled to hear that you enjoyed your visit. We hope that we can welcome you back soon.

It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

Thank you for staying with us. We are very happy to hear that you had a great time. Hopefully we can welcome you back in the near future.

Hi Shannon, thank you very much for choosing to stay with us! We are very happy to hear that you enjoyed the property. We hope we can welcome you back in the near future.

Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

Dear Elizabeth,Thank you very much for staying with us recently. We are thrilled to hear that you had a nice time and liked our cookies.

Thank you very much for the kind review. We hope we can welcome you back in the future.

Dear Jay,We are very happy to see that you enjoyed your stay at our property. We look forward to hopefully welcoming you back in the future.Sincerely,Carlos EsquivelHotel Manager

Dear Jo Ann, Thank you very much for the kind review. We are very happy to hear that you enjoyed your stay. We look forward to hopefully welcoming you back in the future. Sincerely, Carlos A. Esquivel Assistant General Manager