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"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "

"Very disappointed with Shower very poor hot water pressure and to top it, hot water was barely tepid nobody wants to come from a days work to a cold shower and start the next day when shower was still cold. I also don’t see why they charge for car parking. I won’t be back. "

"Nice friendly staff the room was nice basic breakfast the dinner was average free carparking nice swimming pool and spa was cold not heating up sauna and steam room was working. "

"Nicely located simple hotel. Very cheap so good value for money. Good simple breakfast. Clean simple room. Overall very quiet. Staff are a mix of friendly and indifferent. Some fixtures like plug points were a little loose. My key card kept malfunctioning which was a minor inconvenience. Only minor downsides were the public area especially the lobby were boiling and the staff used the fire exit near the stairs to smoke outside of and propped the door open so the stairwell stunk of cigarettes."

"Nice place to stop for the night"

"Beautiful hotel on a very convenient location near the motorway. The staff is amazing, shout out to Chloe. She went above and beyond to make the stay stress free. Breakfast is excellent and the rooms very comfortable and clean. Thank you Chloe and colleagues "

"Clean, great location, plenty of parking, stay regularly"

"⭐️⭐️⭐️⭐️⭐️ Outstanding Stay at The Owl Hotel I recently had the pleasure of staying at The Owl Hotel, and I can honestly say it was an exceptional experience from start to finish. The staff were absolutely fantastic—friendly, welcoming, and always happy to help with anything we needed. Nothing was too much trouble, and they really made us feel at home throughout our stay. The food was excellent, with a great selection and top-quality dishes that were clearly prepared with care. Every meal was thoroughly enjoyable and well presented. The rooms were clean, comfortable, and well maintained, providing the perfect place to relax after a long day. It’s clear the team take pride in keeping everything to a high standard. Overall, a brilliant stay with a warm, friendly atmosphere. I wouldn’t hesitate to return and would highly recommend The Owl Hotel to anyone looking for great service, great food, and a comfortable stay."

"The staff were genuinely excellent—friendly, attentive, and always willing to help with anything I needed. They were kind to accommodate my request for a late checkout when I was running late. The room itself was spotless and well-maintained, which immediately put me at ease. Housekeeping clearly does a great job here, and everything felt fresh and comfortable throughout my stay. Location was good for me as I drove up there, there was enough parking spots. However, just for breakfast, there could be a few more options. Overall a great stay, I would definitely recommend."