Dear Dorothy,Thank you very much for your positive review of our Hotel Casa Bella Gracia. We are delighted to hear that you enjoyed your stay with us and found our hotel to be pleasant and conveniently located. We appreciate your understanding regarding the size of our facilities, and we're glad to know that it didn't detract from your experience.We look forward to welcoming you back in the future and providing you with another memorable stay on your next visit.Best regards,

Dear Ana,Thank you for taking the time to share your feedback regarding your recent stay at our Hotel Casa Bella Gracia. We appreciate your comments about the convenient location near various dining options and shops.We apologize for the inconvenience you experienced with the front door not locking properly during your stay. We take the safety and security of our guests very seriously, and I'm pleased to inform you that the issue with the door has been promptly addressed, and it now closes and locks correctly.We hope that despite this issue, you were able to enjoy your overall stay with us, and we would be grateful for the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,

Thank you for your feedback. We apologize for any inconvenience caused by the noise and the lack of a fridge in your room. We're glad to hear that you found the bed comfortable and enjoyed our great location and rooftop area. Your comments are valuable to us as we strive to improve our guests' experience. If you have any further suggestions, please feel free to share them with us.

Thank you for your glowing review! We're delighted to hear that you found our hotel comfortable, inviting, and spotless. It's wonderful to know that you enjoyed the nearby bakery and coffee offerings as well. We appreciate your compliments on our location and service. While we operate with limited staff, we're pleased that you encountered a courteous and knowledgeable team member (myself) :D who provided excellent assistance. We hope to welcome you back for another enjoyable stay soon!

Thank you for your feedback! We're glad to hear that you found the property spacious and clean. We apologize for the inconvenience regarding the missing remote for the fan and the issues with the air conditioning and shower. We'll address these issues promptly to ensure a more comfortable experience for future guests. Despite these challenges, we're pleased that you had a wonderful stay overall. If you choose to stay with us again, we'll strive to make your next experience even better. Thank you for choosing our property!

Thank you for the excellent rating! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Dear Darby, Thank you for taking the time to leave a review, even though no comments were provided. We're sorry to hear that your experience fell short of expectations, and we value your feedback. If there are specific issues or concerns you'd like to address, please feel free to reach out to us directly. We are committed to continuous improvement, and your input helps us enhance the guest experience. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Best Regards.

Hello Sara,Thank you for taking your time to give us this review, we are glad to know that you enjoyed your stay with us, and we have the phone number of the hotel available 24/7, after 18:00 there is nobody at the reception but we still receive calls in case of need or emergencies, we hope to see you again in the future.Best regards

Hello Rogelio,Thank you for taking your time on give us this review, reggarding what you coment about the assignation, it was a problem on the platform of Hotels.com, so you have to contact them to have a refund for the money you think you paid as extra, we are here at your disposal if you need something else.Best regards,

Hello William,Thank you for your kinds words and give us this amazing review, we are very glad to know that your stay was pleasant for your, and we hope to see you again in the future.Best regards,

Hello Young Hee,Thank you for taking your time to give us this review, we are very glad to know that you enjoyed your stay with us, and we hope to see you again in the future.Best regards,

Hello Kirstin,Thank you so much for giving us this amazing review, we are very glad to know that you enjoyed your stay with us, and we hope to see you again in the future.Best regards,

Hello Hunter,Thank you for taking your time to give us this amazing review, we are very glad to know that you liked the apartment and you enjoyed your stay with us, we hope to see you again in the future.Best regards,

Hello Fiorella,Thank you for taking your time to give us this amazing review, we are very glad to know that you enjoyed your stay in our hotel, and we hope to see you again in the future.Best regards,

Hello Maribel, Thank you for taking your time to give us this amazing review, we are very glad to know that you enjoyed your stay with us, and we hope to see you again in the future.Best regards,

Hello Diana,Thank you for taking your time to give us this amazing review, we are very glad to know that you enjoyed your stay in out hotel, and we hope to see you again in the future.Best regards,

Hello Olga,Thank you for giving us this amazing review, we are pleased to know that your stay in our hotel was good, and we are very thankful for recomending our hotel to other guests, we hope to see you again in the future.Best regards,

Hello Kendra,Thank you for taking your time to give us this review, we are very sorry for the problems you had with the key during your stay, sometimes the electronic systems fail and the only thing we can do is to fix it at the moment, thank you again for your review, and we hope to see you again in the future.Best regards,

Hello Marie, thank you very much for your message, we are glad that you were able to rest. We hope to see you soon in our hotel. Thanks for visiting us!

Anthony, we thank you for such a good recommendation, we are very happy that you had a great time and that you enjoyed your stay and the atmosphere of the Gracia festivities. Until next time.

Shigeru, muchas gracias por tu calificación, nos complace que hayas tenido una excelente estancia. Esperamos volver a tenerte pronto.

Hello Peter,Thank you so much for taking your time to give us this review, we are very glad to know that you enjoyed your staying with us, reggarding the issue you mention about the door, we will take note of this and fix it with our maintenance team.Best regards,

Hello Ross,Thank you so much for giving us this amazing review, we are very glad to know that you ejoyed your staying with us, and we hope to see you again in the future .Best regards,Amin MerlezAspasios Apartments Casa Bella

Hello, we really appreciate the time you took to give us this review, it helps us to improve the guest experience. We hope to have you soon.Have a great day.

Estimado Carlos,Agradecemos sinceramente su comentario y lamentamos profundamente que su experiencia en nuestra propiedad no haya sido completamente satisfactoria.Nos alegra saber que encontró nuestra propiedad bonita, sin embargo, es preocupante escuchar que la limpieza no estuvo a la altura de sus expectativas. Tomamos muy en serio estos comentarios y hemos compartido sus preocupaciones con nuestro equipo de limpieza para que tomen medidas inmediatas y aseguren que este tipo de problemas no vuelvan a ocurrir en el futuro.Esperamos tener la oportunidad de recibirlo/a nuevamente en el futuro y demostrarle la calidad del servicio que nos esforzamos por ofrecer.Atentamente,Hotel Casa Bella Gracia

Estimado Alvaro. En primer lugar, gracias por haber dedicado parte de su tiempo en hacernos llegar sus comentarios sobre su estancia con nosotros. Sentimos que la habitación no cumpliera con sus expectativas. En referencia al sistema de climatización está centralizado, si nos lo hubieras comentado lo hubieramos podido apagar. Lamentamos las molestias ocasionadas. Esperamos con ilusión darle la bienvenida de nuevo en Aspasios y tener la oportunidad de volver a ser su hogar la próxima vez que visite nuestra bonita ciudad!

Hello Yu,Thank you for giving us this amazing review, we are very glad to know that your stay was perfect, and we hope to see you again in the future.Best regards,

Hola Montserrat,Muchas gracias por tomarse su tiempo para dejarnos esta reseña y recomendar nuestro hotel a futuros clientes, sus comentario nos ayudan para poder seguir mejorando el servicio que entregamos, y esperamos verla con nosotros en un futuro nuevamente.Saludos,

Hello Kai,Thank you for taking your time to give us this review, we are very glad to know that you enjoyed your stay with us, and we hope to see you again in the future.Best regards,

Ciao Tiziana, ti ringraziamo moltissimo per il tuo messaggio, crediamo nell'apprendimento e nel miglioramento continuo. Speriamo di averti presto nel nostro hotel. Grazie per averci visitato!

Muchas gracias por tu calificación, nos complace que hayas tenido una excelente estancia. Esperamos volver a tenerte pronto.

Hello Roberta,Thank you for giving us this amazing review and to recomend our hotel to other customers, we are very glad to know that you enjoyed your stay with us, and would love to see you again in the future.Best regards,

Hello Sabrina,Thank you for your review, we are very glad that you enjoyed the apartment, regarding the package, we are not authorized to receive packages from customers, we are sorry if this may have been a problem for you, and we take all customer reviews into consideration so that we can continue to improve the service we deliver.Best regards