Banks Hotels, Liverpool

"Really nice hotel. Funky and stylish. The staff were very friendly. Breakfast was good, though things were running out quickly as there was a lot of people there. The room was great, loads of room. "

"Right next to the train station, so you can easily walk to and from the station. Comfortable room with spacious bathroom. Very central location, to majority of touristy locations. I would definitely stay again."

"Nice good size room. Comfortable bed. The duvet was too hot in the summer. Good cleaning service, even left the cleaning cloth in the room. Still using small shampoo bottles, not eco friendly. Towels don't need to be changed after every use, especially when you forget to leave a new towel. £ 50 deposit is annoying. Needed to ask for the free beverage that was included, better to just give a voucher when checking in."

"Excellent property very neat and clean. Very professional staff. "

"Beautiful hotel, great location, brilliant staff"

"This hotel was fantastic to stay at and the service was excellent. I only have one comment to make the room needed a fridge otherwise then that it was perfect ⭐️ "

"Had a good stay room very good lovely and clean would stay again."

"Fantastic service; all staff very friendly and helpful. Room was clean and comfortable. Rather hot at times; would be better if window could be opened more and extractor fan would help in bathroom. Breakfast was very good. Free parking is a bonus. "

"This hotel was absolutely beautiful. The staff were charming and helpful, and would go the extra mile for you without hesitation. You were never made to feel anything other than welcome. The room was clean as a whistle and even the inside of the kettle and coffee machine were sparkling. The bedlinen was crisp and white , and the bed was blissfully comfortable. When it came to the food it was all freshly cooked and prepared . Obviously the chefs were highly skilled. I enjoyed the best chargrilled sea bass I had tasted in addition to the most perfectly cooked Eggs Benedict at breakfast. Particularly caring and helpful were Chrissa and Ellie in the restaurant, and Billy and Pete the concierges. Nothing was too much trouble for them. I was very late to breakfast and my friend who is disabled was worried what had happened when she could not get me on the phone. They took the trouble to try the room phone, and when I didn't answer that straight away, despatched Billy and another member of staff to bang on the door in case I was ill, becuse my friend was so worried. They were very solicitous when I arrived in the nick of time to have breakfast, making sure that I was really all right. It was a real credit to them and the hotel. I would be happy to stay there again without a doubt"