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"Very nice staff, location and comfortable. Unfortunately they would not give points when from an Expedia reservation. Not sure why, but this would make me choose a different route."

"Pros: coffee/ tea and fruit, welcome drink were a nice touch Cons: hospitality of the staff was lacking, digital check in system didnt work and the front desk/ employee didn't help. 3rd floor dorms and pods had poor noise reduction, ground vibrated with every footstep, sliding doors felt like things were being slammed, noise carried everywhere and people didn't respect quiet hours, loudly running and chatting through the halls at 4am. Reached out to hotel per their sign to help address it but they ignored the calls and messages"

"Great location and facility"

"Good location, parking on street next to hotel, staff friendly and helpful"

"The hotel is under new management but has lost its customer focus and attention to cleanliness The general staff were nice but the senior management were rude "

"Fantastic room,great location,Spa very good and staff friendly and helpful, never had breakfast as was room only."

"There was a brown insect crawling over my wife’s face ant it wake her up. Upon closer inspection there’s were black spots all over my side on the bed’s sheet. It was just disfigusting."

"Convenient location, friendly staff"

"A lovely hotel in the centre of Maastricht. Clean and comfortable, all staff I encountered were super friendly and very helpful. I would highly reccomend this place. :-)"