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Reviews of Somerset Rama 9 Bangkok

5 out of 5
Somerset Rama 9 Bangkok
22 Ratchadaphisek Rd., Khwaeng Huai Khwang, Bangkok, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 162 out of 267 reviews" "
Rating 8 - Good. 71 out of 267 reviews" "
Rating 6 - Okay. 22 out of 267 reviews" "
Rating 4 - Poor. 5 out of 267 reviews" "
Rating 2 - Terrible. 7 out of 267 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ka Man Carman

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The experience of staying this service apartment is comforting, grand lobby with polite and helpful staffs, very closed to central rama 9 shopping mall and fair night market ,we stayed at 2 bedrooms apartment with friends in the highest level first 6 nights , no sound heard from jodd fair night market, the last night we changed to 1bedroom premier type with my hubby at the lower level, disturbing noise was clear from night market, the bathtub leaking , hot water is not unlimited, specifically choose bathtub room type for our last night, but can’t use it, lift wait long time when morning peak period, almost a half hour, swimming pool protected from the sun through the trip
Stayed 6 nights in Jan 2024
Response from Sairung e. / Residence Manager on 31 Jan 2024
Thank you for choosing to stay at Somerset Rama 9 Bangkok. We appreciate you have taken the time to relate your experience. We are very welcoming of all feedback both constructive and positive regarding the services that we provide.In terms of the rooms, the hotel has a thorough maintenance program for all our rooms. I feel that the gap in attention to detail within our Engineering department during higher business levels and possibly a lack of training has resulted in this disappointing experience. I have taken this up strongly with our Engineering teams and have given instructions to immediately call an urgent meeting with all relevant staff and to address these issues point by point. I am very disappointed with all the issues raised. No amount of apology is enough for this obvious lapse in service.Once again, I would like to thank you for your valuable time, and I do hope you will consider this as one inopportune event and give us another chance to regain your confidence in our products and services.

4/10 Poor

Samira

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jan 2024
Response from Sairung e. / Residence Manager on 12 Jan 2024
Thank you for choosing to stay at Somerset Rama 9 Bangkok. We appreciate you have taken the time to relate your experience through the Guest Satisfaction Survey. I read your review with regret that we fell short of your expectations in some areas. We would like to extend our profound apologies for the less-than-satisfactory experience. While our apologies will not change your stay or your feelings about our hotel, we extend them with sincerity. Please rest assured that the points of concern and dissatisfaction you have raised have been communicated to the concerned departments to take appropriate actions to rectify the issues. Thank you again, for your honest feedback. We hope to have an opportunity to serve you again shortly and provide you with the service you deserve and expect from us. We know you have many choices when it comes to lodging and we hope you will continue to choose Somerset Rama 9 for your travel needs.

8/10 Good

Hui Ming

Stayed 3 nights in Dec 2023
Response from Sairung e. / Residence Manager on 9 Jan 2024
On behalf of the management and staff of Somerset Rama 9 Bangkok, I would like to thank you for sparing your time to share your experience with us. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. If there is ever anything at all we can do to make your stay even more enjoyable, we do hope you will let us know. We want to ensure each visit is as wonderful as your last.

10/10 Excellent

Hong Tien

Stayed 4 nights in Dec 2023
Response from Sairung e. / Residence Manager on 9 Jan 2024
On behalf of the management and staff of Somerset Rama 9 Bangkok, I would like to thank you for sparing your time to share your experience with us. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. If there is ever anything at all we can do to make your stay even more enjoyable, we do hope you will let us know. We want to ensure each visit is as wonderful as your last.

8/10 Good

Sarah-Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sairung e. / Residence Manager on 24 Dec 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

BINSI

Stayed 4 nights in Dec 2023

10/10 Excellent

Fen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Haven of Hospitality: A Glowing Review for Somerset Rama 9 Bangkok I recently had the pleasure of staying at Somerset Rama 9 Bangkok, and my experience was nothing short of exceptional. From the moment I stepped through the doors, I was greeted with a warm and welcoming atmosphere that set the tone for a truly memorable stay. One of the standout features of Somerset Rama 9 Bangkok is its immaculate cleanliness. The attention to detail in maintaining a pristine environment did not go unnoticed. The rooms were spotless, and the common areas exuded a freshness that added to the overall comfort of the stay. It's evident that the staff takes great pride in ensuring a hygienic and inviting space for guests. Speaking of the staff, I cannot praise them enough. The level of friendliness and genuine hospitality displayed by every member of the team was remarkable. From the front desk to the housekeeping staff, everyone went above and beyond to make my stay enjoyable. Their dedication to ensuring the comfort of guests truly stood out, and it made me feel like a valued visitor throughout my time at the hotel. The staff's helpfulness was particularly notable. Whether I needed assistance with local recommendations, transportation, or any other request, they were always ready to provide information and support. Their attentiveness and willingness to go the extra mile added a personal touch to my stay, making it clear that guest satisfaction is a top priority for Somerset Rama 9 Bangkok.
Stayed 1 night in Nov 2023
Response from Sairung e. / Residence Manager on 13 Nov 2023
On behalf of the management and staff of Somerset Rama 9 Bangkok, I would like to thank you for sparing your time to share your experience with us. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. If there is ever anything at all we can do to make your stay even more enjoyable, we do hope you will let us know. We want to ensure each visit is as wonderful as your last.

10/10 Excellent

Po Tin

Stayed 6 nights in Nov 2023
Response from Sairung e. / Residence Manager on 13 Nov 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Patrik

Stayed 4 nights in Nov 2023
Response from Sairung e. / Residence Manager on 13 Nov 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

To Yin

Stayed 2 nights in Oct 2023
Response from Sairung e. / Residence Manager on 2 Nov 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Patrik

Stayed 4 nights in Oct 2023
Response from Sairung e. / Residence Manager on 2 Nov 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高のホテルです
フロントサービスは最高です。部屋も清潔感がありとても良い。ベットメイキングのスタッフの対応も良く気持ちがいい。立地はMRTまで少し歩くが、大型ショッピング店舗やレストランが近隣にありとても便利な場所。またAsokなどに比べ空港までの渋滞に巻き込まれない為、スムーズに空港へ行き来ができる。総じてこのホテルは最高だった。また機会があれば絶対に宿泊したいホテルだ。
Stayed 6 nights in Oct 2023
Response from Sairung e. / Residence Manager on 31 Oct 2023
On behalf of the management and staff of Somerset Rama 9 Bangkok, I would like to thank you for sparing your time to share your experience with us. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. If there is ever anything at all we can do to make your stay even more enjoyable, we do hope you will let us know. We want to ensure each visit is as wonderful as your last.

10/10 Excellent

YU TING

Stayed 1 night in Oct 2023
Response from Sairung e. / Residence Manager on 31 Oct 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

TICHARAT

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sairung e. / Residence Manager on 23 Oct 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

8/10 Good

Yong Khee

Stayed 2 nights in Oct 2023
Response from Sairung e. / Residence Manager on 23 Oct 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

8/10 Good

Kennis

Stayed 3 nights in Oct 2023
Response from Sairung e. / Residence Manager on 17 Oct 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Pui yee

Stayed 4 nights in Sep 2023
Response from Sairung e. / Residence Manager on 19 Sept 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

CORPORATION

Stayed 1 night in Sep 2023
Response from Sairung e. / Residence Manager on 19 Sept 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

BADER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sairung e. / Residence Manager on 5 Sept 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Gregory, Rutherford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sairung e. / Residence Manager on 6 Sept 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Wah Cheong

Stayed 4 nights in Aug 2023
Response from Sairung e. / Residence Manager on 4 Sept 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

WING SUM

Stayed 5 nights in Aug 2023
Response from Sairung e./ Residence Manager on 29 Aug 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience.
Stayed 4 nights in Aug 2023
Response from Sairung e./ Residence Manager on 24 Aug 2023
Thank you for your kind comments. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

LINSHIHWEI

Stayed 1 night in Aug 2023
Response from Sairung e./ Residence Manager on 24 Aug 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Oto

Liked: Cleanliness, staff & service, property conditions & facilities
Hack Muay Thai class was awesome
Stayed 1 night in Jul 2023
Response from Sairung e./ Residence Manager on 3 Aug 2023
I would like to take this opportunity to thank you for the feedback that you left after staying with us at Somerset Rama 9 Bangkok.I note your satisfaction with the service provided by our professional staff. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We do hope to see you return once again and experience a stay that exceeds your expectations. We look forward to welcoming you back.

10/10 Excellent

valliyami

Liked: Cleanliness, staff & service, property conditions & facilities
The guys at the lobby where the best, they were very helpful giving us the best tips to get around BKK. My daughter arrived with a sprained ankle and one of the boys readily took out the first aid kit and offered whatever we would need from it. 3 days after my daughter could walk well and we went to Bali surfing afterwards. We were so scared we would have to cancel the surfing.
Stayed 3 nights in Jul 2023
Response from Sairung e. / Residence Manager on 3 Aug 2023
I would like to take this opportunity to thank you for the feedback that you left after staying with us at Somerset Rama 9 Bangkok.I note your satisfaction with the service provided by our professional staff. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We do hope to see you return once again and experience a stay that exceeds your expectations. We look forward to welcoming you back.

2/10 Terrible

Annie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Was unable to connect to the wifi throughout the day, every single day of our stay - had to call front desk multiple times to get the internet reset and working. 2. Our 2 bedroom suite wrenched of a very foul smell, cleaners came to try to clean but did but the smell remained. This is unacceptable for a premier room type. 3. AC in room was not working properly. Again, for an upper level room type this is also unacceptable 4. Elevators did not have AC and ventilation. For a hotel that was packed with people, standing in an elevator packed with people with no AC does not seem accommodating and focused on guest experience
Stayed 3 nights in Jul 2023
Response from Sairung e. / Residence Manager on 3 Aug 2023
Thank you for choosing to stay at Somerset Rama 9 Bangkok. We appreciate you have taken the time to relate your experience. We are very welcoming of all feedback both constructive and positive in regard to the services that we provide. In terms of the room, the hotel has a thorough maintenance program for all our rooms and I feel that the gap in attention to detail within our Engineering department during higher business levels, along with possibly a lack of training has resulted in this disappointing experience. I have taken this up strongly with our Engineering teams and have given instructions to immediately call an urgent meeting with all relevant staff and to address these issues point by point. I am very disappointed with all the issues raised. No amount of apology is enough for this very obvious lapse in service.I am however sorry for falling short of your expectation in terms of the Wi-fi speed and condition of our room. I will definitely look into your comments for improvement. We welcome all constructive and positive feedback regarding your experience with us.

10/10 Excellent

Randolph

Stayed 3 nights in Jul 2023
Response from Sairung e. / Residence Manager on 14 Aug 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

8/10 Good

Neil

Stayed 5 nights in Jul 2023
Response from Sairung e. / Residence Manager on 3 Aug 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Central Rama 9 mall and to the Jodd Fair night market. We also had a washer in our suite.
Stayed 7 nights in Jul 2023
Response from Sairung e. / Residence Manager on 3 Aug 2023
I would like to take this opportunity to thank you for the feedback that you left after staying with us at Somerset Rama 9 Bangkok.I note your satisfaction with the service provided by our professional staff. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We do hope to see you return once again and experience a stay that exceeds your expectations. We look forward to welcoming you back. Sairung E.

10/10 Excellent

JUDIT

Stayed 8 nights in Jun 2023
Response from Sairung e. / Residence Manager on 3 Aug 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Randolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Your service staff are excellent. Many thanks to Art, Nigel and all the others for helping with everything including taxis
Stayed 2 nights in Jun 2023
Response from Sairung e./ Residence Manager on 3 Aug 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Ka Yi

Stayed 4 nights in Jun 2023
Response from Sairung e. / Residence Manager on 3 Aug 2023
Thank you for your kind rating. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

I-ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯 會再來
離夜市近樓下有便利超商很方便～工作人員服務態度很好 有洗烘衣機 高樓層的風景很好可以看到塞車….
Stayed 5 nights in Jun 2023
Response from Sairung E. Residence Manager on 19 June 2023
Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Your comments on the service and hotel location are highly appreciated and we thank you for taking the time to write about your experience in our hotel and that will share with our team.Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

8/10 Good

SE RIM

Stayed 4 nights in May 2023
Response from Sairung E. Residence Manager on 19 June 2023
Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Your comments on the service and hotel location are highly appreciated and we thank you for taking the time to write about your experience in our hotel and that will share with our team.Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

8/10 Good

Rachawadee, Batavia

Liked: Property conditions & facilities
The room is small for a one bedroom executive upgrade. Not suitable for a family of 4 but due-able
Stayed 8 nights in May 2023
Response from Sairung E. Residence Manager on 31 May 2023
Thank you for sharing your gracious observations with us after your visit to the Somerset Rama 9 Bangkok. In terms of the washing machine, I am sorry to hear we did not fulfill the expectation of your room type. We offer room types of units ranging from Studio Executive, One-Bedroom Executive, One-Bedroom Premier to Two-Bedroom Premier. All apartments are well-appointed with a modern selection of amenities, including a fully-equipped kitchen, a washing machine, and a dryer for your convenience. We welcome all constructive and positive feedback regarding your experience with us.

8/10 Good

Poh Kim, Singapore

Liked: Cleanliness, property conditions & facilities
Ask for two single bed but was given king bed.
Response from Sairung E. Residence Manager on 29 May 2023
We sincerely appreciate you giving us your feedback on your recent stay at Somerset Rama 9 Bangkok. We sincerely appreciate your feedback and for taking the time to post your review. I am sincerely apologetic for the remark that you made concerning your arrival experience. Rest assured that we are committed to working on making things better and will work with individual staff in order to avoid such inconveniences in the future.Thank you once again for your kind feedback. Meanwhile, the team and I are looking forward to welcoming you back in the near future for another memorable stay

8/10 Good

Poh Kim, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean n room is big
Stayed 4 nights in May 2023
Response from Sairung E. Residence Manager on 29 May 2023
We sincerely appreciate you taking the time to complete your review and giving us your feedback on your recent stay at Somerset Rama 9 Bangkok. We sincerely appreciate your feedback and for taking the time to post your review. I am pleased that you enjoyed your overall stay with us. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service. Thank you once again for your kind feedback. Meanwhile, the team and I are looking forward to welcoming you back in the near future for another memorable stay.

8/10 Good

YANLAN

Travelled with group
Liked: Cleanliness
It was nice to get upgraded for my first room’s air conditioning problem. They sent me a birthday cake which I did really appreciate. However, there were no air conditioning both in elevators and hallways. A night when I asked for help to go back to the hotel , I was not being help at all from the front deck . Overall, I wasn’t very happy with my stay.
Stayed 4 nights in May 2023
Response from Aoot on 22 May 2023
Dear Yanlan,Thank you so much for kindly review our property , your review very usefull , hope we will have change to welcome you back soon .

10/10 Excellent

Seungmok

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 위치. 쾌적한 환경. 조식은 추천하지 않는다. 엘리베이터에 에어컨이 나오지 않고 느리다. 하지만 장점이 너무 많아 다시 선택할 호텔이다
Stayed 4 nights in May 2023
Response from Aoot on 22 May 2023
Dear Seungmok,Very nice to know that , you have specaily time during stay , Hopefully we will have time to welcome you back soon .

8/10 Good

YU TING

Stayed 2 nights in May 2023
Response from Aoot on 22 May 2023
Dear Yu Ting,Thank you so much for your feed back , and review , hope we will have a chnage to welcome you back soon

8/10 Good

Vincent

Stayed 3 nights in May 2023
Response from Sairung E. Residence Manager on 19 June 2023
Thank you again for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. Your comments on the service and hotel location are highly appreciated and we thank you for taking the time to write about your experience in our hotel and that will share with our team.Thank you once again for your kind feedback. Meanwhile, the team and I look forward to welcoming you back soon for another memorable stay.

2/10 Terrible

RAMES

Stayed 1 night in Apr 2023
Response from Sairung E. Residence Manager on 29 May 2023
Thank you for your observations, they help in guiding us on the right track to maintain our high standards for valuable guests like yourself. I read your review with regret that we felt short of your expectation in many areas. We would like extend our profound apologies for the less than satisfactory experiences. While our apologies will not change the stay you had neither your feelings about our hotel, we extend them with sincerity. Please rest assured that the points of concern and dissatisfaction you have raised, have been communicated to the concerning departments, in order to take appropriate actions in rectifying the issues.

8/10 Good

Cho Shan

Stayed 5 nights in Apr 2023
Response from Aoot on 22 May 2023
Dear Cho Shan,Thank you for taking your time to review our property , hopefully we will have change to welcome you back soon

10/10 Excellent

marnie

Stayed 3 nights in Apr 2023
Response from Aoot on 13 May 2023
Dear marnie,Thank you so much for kindly review our property about resent of your stay , hope we will have a change to welcome you back soon.

8/10 Good

SIU KWUN

Stayed 2 nights in Apr 2023
Response from AOOT on 13 May 2023
Dear SIU KWUNThank you so much for kindly review our property about resent of your stay , hope we will have a change to welcome you back soon.

6/10 Okay

Jimmy

Stayed 13 nights in Mar 2023
Response from aoot on 13 May 2023
Dear Jimmy,Thank you so much for kindly review our property about resent of your stay , hope we will have a change to welcome you back soon.

10/10 Excellent

Edward

Stayed 4 nights in Apr 2023
Response from Aoot on 13 May 2023
Dear EdwardThank you so much for kindly review our property about resent of your stay , hope we will have a change to welcome you back soon.

8/10 Good

Anoma

Stayed 3 nights in Apr 2023
Response from Aoot on 13 May 2023
Dear AnomaThank you so much for kindly review our property about resent of your stay , hope we will have a change to welcome you back soon.

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Fantastic family stay. Although a bit set away from everything. Loved this place. But as per Bangkok traffic, really hard to get to key area/tourist hot spots. That said, staff were fantastic. Really enjoyed.
Stayed 3 nights in Apr 2023
Response from Aoot on 13 May 2023
Dear Brendan,Thank you so much for kindly review our property about resent of your stay , hope we will have a change to welcome you back soon.