Luxury family-friendly hotel near Terminal 21 Shopping Mall
Located close to EmQuartier and Embassy of India, Novotel Bangkok Sukhumvit 20 provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to 3 bars and a 24-hour gym, guests can connect to free in-room WiFi.
Luxury family-friendly hotel near Terminal 21 Shopping Mall
Located close to EmQuartier and Embassy of India, Novotel Bangkok Sukhumvit 20 provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to 3 bars and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
An outdoor pool and a children's pool, along with sunloungers and pool umbrellas
Free self-parking and valet parking
Buffet breakfast (surcharge), a free local area shuttle and express check-out
Babysitting (surcharge), a front desk safe and a banquet hall
Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 244 rooms feature comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
Childcare services and free infant beds
LED light bulbs and eco-friendly cleaning products
Bathrooms with eco-friendly toiletries and bidets
42-inch LCD TVs with satellite channels
Wardrobes/cupboards, mini fridges and coffee/tea makers
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1530.0 per night.
Free cots are available on request at the property
Payment types
Important information
Optional extras
Fee for buffet breakfast: from approximately THB 530 for adults and from THB 265 for children
Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: THB 1530.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
We should mention
Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Frequently asked questions
Does Novotel Bangkok Sukhumvit 20 have a pool?
Yes, this property has an outdoor pool and a children's pool.
How much does it cost to stay at Novotel Bangkok Sukhumvit 20?
As of 22 May 2026, prices found for a 1-night stay for 2 adults at Novotel Bangkok Sukhumvit 20 on 31 May 2026 start from AU$116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Novotel Bangkok Sukhumvit 20 pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Novotel Bangkok Sukhumvit 20?
Self-parking and valet parking are free at this property.
What time is check-in at Novotel Bangkok Sukhumvit 20?
Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Novotel Bangkok Sukhumvit 20?
Checkout is at noon. Late check-out is available for a fee (subject to availability).
Does Novotel Bangkok Sukhumvit 20 provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of THB 1600 per vehicle applies.
Where is Novotel Bangkok Sukhumvit 20 located?
This family-friendly Bangkok hotel is located in a shopping district, within a 15-minute walk of Terminal 21 Shopping Mall, EmQuartier and Embassy of India. Bumrungrad Hospital and Siam Paragon Mall are also within 3 mi (5 km). Asok BTS Station is 9 minutes by foot and Sukhumvit Station is 12 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excellent customer service very convenient place is close to everything that you in your vacation and by the I book with this hotel twice every year very good for families and solo travellers.
Natt was excellent all helping us plan our tours.
We had a wonderful time with the bartender in the lobby, (she worked night from 01 to 4th April).
The breakfast was really good and tasteful.
Overall the stay was a fabulous experience
Our whole experience at the hotel was 5 star from arrival to departure. The staff was amazing and couldn't do enough for you.
The food was great.
To the staff in at the rooftop bar thankyou for making our experience there wonderful. We felt very special
Room was clean, staff were great and helpful, amenities were good. Only complaint which I have is the shower over the bath was awkward and difficult to climb in and out of
Lindsay
Stayed 4 nights in Dec 2025
Verified
8/10 Good
Andrew
9 Nov 2025
Liked: Cleanliness, staff & service, amenities
Great room product, staff very helpful and accommodating
Our room was perfect- spacious, clean and comfortable. The staff was very helpful when booking attractions or experiences for us, everyone was very nice and warm. We spent Christmas there and the lobby was decorated with a Christmas tree among other little details. Breakfast was delicious. The sky bar has a gorgeous view with great cocktails. It felt like we were at a 5 star hotel. We would 100% stay here again!
The service was great. Room is clean and they even took the effort to do deco for birthday. Rooftop bar is nice too. Many options for breakfast buffet.
The rooms are fantastic, we got a free upgrade to a suite and in terms of value for money got to be the best I’ve ever had lovely polite, friendly and efficient staff I cannot speak too highly of this HOTEL I will always stay here in future when I am in Bangkok