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Wonderful hosts, great atmosphere of a real working farm. Lovely countryside and a short drive to Bakewell. Site was further down the road than our Sat Nav indicated.
Paid for room in full, turn up and they haven’t noticed the booking come through and have someone else staying in the room I booked. What spoke volumes was when the proprietor said ‘I can’t believe this has happened again’
Verified traveller
Stayed 1 night in Feb 2019
Response from Rob Bright on 15 Feb 2019
Dear guest mistakes happen we are new to Expedia and we relocated you at the Rutland arms in Bakewell which is a stunning hotel. We did everything we could as soon as we could so you were not to inconvenienced. So I’m finding it hard to understand why you marked us so low on a review at a place you actually did not stop at?? We all make mistakes.....I’m sure you have I’m your profession too.....
Very welcoming owner who gave us advice about where to eat in the evening and was obviously keen for our stay to be as pleasant as possible.. Amazing breakfast. Would recommend.