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"We arrived late at night due to our late flight. Checking in thru the machine was easy, but the problem was we were assigned a room but no door lock code was given. We called the after hours contact number and he was not able to help us with providing a door code. We had to drive 25mins to another B&B hotel to get a room to stay for the night. I feel bad for the other 2 groups who has the same problem as I but they could not leave the hotel due to their early flight in the morning."

"Wonderful hotel. Recently refurbished but staying true to its old world charm. Fantastic staff. Wonderful pool, gym & spa area. Fabulous meals in the restaurants too. "

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"We greatly enjoyed our stay. Room and bathroom were incredibly spacious, especially for a European hotel. Perfect location that was a few steps from great restaurants and shops. Spas were only a short walk away as well. Room was very cozy and felt like we stepped into a scene from “Beauty and the Beast.” Also loved that the room bath had tap water and the mineral water that you could use to draw your own thermal bath in your room. Shower head was a bit tricky to position so that water didn’t escape the tiny shower door while showering. Would stay here again and recommend it to others."

"The room was fine and clean. Apparently breakfast was included (we had to pay for it) but no information was given to us and the restaurant was closed "

"Clean room, great breakfast"

"no a/c. "

"The facilities were excellent. The location to the Christmas market was perfect. Highly recommend!"

"Our stay was three days, the staff were friendly and very helpful from the moment we arrived. The pool and spa areas were superb, and having Black Forest Gateaux with a pot of tea by the pool was not something we expected to be able to do - but very memorable. The breakfast was epic, it’s plain to see how very proud the chefs are, and this is reflected in the quality and range of breakfast items available. We had guest e bikes (at no charge) we explored the local forest area, this made the hills very easy to navigate - the bikes were of excellent quality. "