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Reviews of The Bell Hotel

3 out of 5
The Bell Hotel
18 San Juan Street Barangay 13, Bacolod, Hacienda, Bacolod, Western Visayas

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 164 reviews" "
Rating 8 - Good. 73 out of 164 reviews" "
Rating 6 - Okay. 36 out of 164 reviews" "
Rating 4 - Poor. 5 out of 164 reviews" "
Rating 2 - Terrible. 7 out of 164 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay in a convenient location.
Stayed 3 nights in Apr 2022

6/10 Okay

David

Liked: Staff & service
Disliked: Room comfort
You get what you pay for...
Not bad for the price, but a disappointing stay. Extremely loud air conditioning. It was clean and staff were friendly. Elevator was not functioning. Biggest turn-off was that there were 3 hour rates posted in the lobby.
Stayed 1 night in Mar 2022

8/10 Good

Vicente

Disliked: Cleanliness, property conditions & facilities
Travel on a low budget
If its low cost your looking for, here it is. Im a solo traveler who just need the basics: bed, shower, toilet and ac. The room smells old and it hasnt been dusted or cleaned. Lucky I stayed on yhe second floor because the elevator was out. With that said, the room served its purpose for me.
Stayed 3 nights in Feb 2022

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very friendly and helpful but it's an much older property then the pictures show. Good value if you want to stay close to SM Mall.
Stayed 3 nights in Nov 2021

4/10 Poor

Oziemae

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There still jeans hanging in the cabinet.they did not clean properly the room
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Need lots of maintenance. Lots of room lightings no longer working. Toilet exhaust not working. Online booking is more expensive than over -the -counter booking. Internet connection is problematic.
Stayed 3 nights in Sep 2021

6/10 Okay

Melchor Jr

Business traveller
Liked: Cleanliness, room comfort
Fine stay
Elevator was not used for them to save electricity
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean bed, strong shower, AC, in the City, walk to Cathedral
Stayed 3 nights in Feb 2020

8/10 Good

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Very accommodating staff. 🙂 But the elevator was not working for half the time we were there.😔
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and the location is good.
Stayed 1 night in Feb 2020

10/10 Excellent

Roselo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Fantastic staff. Near to everything that i want.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its ok but as for me i need a thick blanket for the room
Stayed 1 night in Jan 2020
Response from Kithley on 21 Jan 2020
Dear Rudy, Greetings from Bell Hotel! Thank you for taking the time to write your experience at our hotel. We are delighted to read about your positive feedback. It is in comments like these in which we are inspired to continue delivering excellent service to our most treasured guests. Your suggestion is duly noted and we would love to welcome you again here at Bell Hotel. Best regards, Kithley B. Esperanzate, Hotel Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Kithley on 14 Jan 2020
Dear Sir/ Madam, Thank you for giving us a perfect rating. We look forward to serving you again. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Mike

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 1 night in Oct 2019
Response from Kithley on 23 Oct 2019
Dear Sir / Madam, Thank you for choosing Bell Hotel. We are looking forward to serving you again. Regards, Kithley B. Esperanzate Hotel Manager

6/10 Okay

David

Liked: Cleanliness
Nice and Clean
I was in Bacolod during Masacara festival. My room was very clean and quiet, except for the occasional dogs barking and roosters crowing, which is typical in the Philippines. The breakfast was good, but the fish was cold, and the ham was lukewarm. I was afraid i might get sick because of that. They also place the tongs inside the ice bucket after everyone uses it. So, I complained about those things to the assistant manager. She corrected it right away. The only other thing, is my sink stank so badly I had to hold my breath while shaving. I had to complain about that twice before they resolved the problem.
Stayed 1 night in Oct 2019
Response from kithley on 17 Oct 2019
Dear Sir / Madam, Thank you so much for taking the time to write your review. I would like to apologize for the negative experiences you had during your stay. This is surely not what we'd like to hold ourselves to when it comes to the quality of our service. Please note that your concerns have been dealt with accordingly. Again, thank you for your feedback and we hope to serve you again. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Kithley on 2 Oct 2019
Dear Sir / Madam, Thank you for giving us a perfect rating. We are looking forward to welcoming you again in our hotel. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

josephine

Liked: Staff & service, property conditions & facilities, room comfort
great location, walking distance to San Sebastian Church, SM Bacolod. Nice and friendly staff. very affordable.
Stayed 1 night in Sep 2019
Response from Kithley on 2 Oct 2019
Dear Sir / Madam, Thank you for your review and for choosing Bell Hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Kithley on 2 Oct 2019
Dear Sir/ Madam, Thank you for staying with us. Looking forward to welcoming you back soon. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Huw, Aylesbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
The area isn't much but neither are other areas in bacolod. But this hotel is ok. It's pretty basic but the price is reasonable. Probably one of the better hotels in bacolod for the price. Breakfast pretty basic but ok. Day staff more friendly than night staff
Stayed 1 night in Aug 2019
Response from Kithley on 2 Oct 2019
Dear Sir/ Madam, Thank you for taking the time to review your stay with us. We look forward to welcoming you back soon! Regards, Kithley B. Esperanzate Hotel Manager

6/10 Okay

nelson

Average
Stayed 2 nights in Aug 2019
Response from Kithley on 2 Oct 2019
Dear Sir / Madam, Thank you for giving us a rating. We hope to welcome you back to Bell Hotel in the near future. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Myriene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Ma'am, Thank you for staying with us. We are looking forward to seeing you again. Regards, Kithley Esperanzate Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. 😊 Thank you
Stayed 1 night in Jul 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Regards, Kithley B. Esperanzate Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room is nice and clean. However, you can clearly hear your neighbours noise at night. The beds also squeak too loudly.
Stayed 1 night in Jul 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, We appreciate you taking the time to provide us with such feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been dealt with accordingly. Regards, Kithley Esperanzate Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable rooms!
Stayed 2 nights in Jul 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for the compliment and rest assure that we will continue to provide you with good quality products and services. We look forward to welcoming you back soon! Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before but was in need of up grade , well everything as been done much better and cleaner , only problem is air con old and nose
Stayed 2 nights in Jul 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for your review and for the positive comment. I’m sorry that you didn’t receive the service that you expected. We hope you come back soon. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for choosing Bell Hotel and I’m looking forward to having you again as a guest in our hotel. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Amor

Business traveller
Liked: Property conditions & facilities
The chocolate drink. so love it :-)
Stayed 2 nights in Jun 2019
Response from Kithely on 3 Oct 2019
Dear Sir / Madam, Thank you for giving us your feedback. Hope you come back to us very soon. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for giving us a perfect rating and for recommending Bell Hotel to other travelers. Looking forward to seeing you again. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, a few. minutes away from malls.. great location!
Stayed 2 nights in Jun 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, I am happy to hear that you found our location convenient. Thank you and we hope to see you again, Regards, Kithley B. Esperanzate Hotel Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for giving us a rating. Hope to see us again. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great . Staff so friendly and comfortable bed
Stayed 5 nights in Jun 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for your positive comments. I am s glad to hear that you enjoyed your stay with us! Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Jari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Warm welcoming at the hotel in good location. Staff was very friendly and helpfull. Thank you very much.
Stayed 4 nights in Jun 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to welcoming you back soon Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for staying with us. We hope to welcome you back to the hotel soon Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
old property needing some updates. But staff friendliness and service was A+
Stayed 1 night in Jun 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for taking the time to review your stay with us. We hope to welcome you back again soon. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, and at a good price. Airconditioning unit was pretty noisy though
Stayed 1 night in Jun 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for choosing to stay with us. We look forward to welcoming you back to the Bell Hotel in the near future. Regards, Kithley B. Esperanzate Hotel Manager

6/10 Okay

Torbjorn

Stayed 2 nights in May 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for choosing to stay with us. Looking forward to welcoming you back soon. Regard, Kithey B. Esperanzate Hotel Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The television (cable/satellite) did not work. There was also no curtain for the shower. With our late check-in, on short notice after an exhausting day, the television didn't matter all that much but still should have worked. However there was zero excuse for no shower curtain, especially since a rod was there for one. Breakfast however was awesome and the staff was super friendly!
Stayed 1 night in May 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been dealt with accordingly. We do hope you give us another chance as we will definitely improve our services. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and courteous staff
Stayed 2 nights in May 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. Looking forward to welcoming you again. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Staff were friendly. Room was clean and comfortable and breakfast buffet was excellent. I would stay there again.
Stayed 1 night in May 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for your review. Our staff is always ready to welcome you. Hope to see you again. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Cool stay and relaxing place to stay budget friendly hotel
Stayed 1 night in May 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for your positive comments. Looking forward to seeing you again. Regards, Kithley B. Esperanzate Hotele Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for staying with us. I’m looking forward to having you again as a guest in our hotel. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Cockroaches on the buffet bfast table.
Stayed 1 night in May 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I apologize for the bad experienced you had during your stay. We hope you will visit us again. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Church & Shopping mall.
Stayed 1 night in May 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for your review and for staying with us. I’m glad that you found our location convenient. Hope to see you soon. Regards, Kithley B. Esperanzate Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are very friendly and helpful. The Hotel is located in the central part of the city and many local businesses and restos close at hand
Stayed 12 nights in Apr 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for your feedback. Hope to see you again. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
Stayed 1 night in Apr 2019
Response from Kithley on 3 Oct 2019
Dear Sir/ Madam, Thank you for staying with us. Looking forward to welcoming you back again. Regards, Kithley B. Esperazante Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended place to stay
Good place to stay with friendly staff and free breakfast buffet
Stayed 2 nights in Apr 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for your kind comments. rest assured that we will continue to provide you with good quality products and services. Regards, Kithley B. Esperazate Hotel Manager

10/10 Excellent

sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accommodating
it was good. but poor in wifi.
Stayed 2 nights in Apr 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for giving us a perfect rating. I apologize for the slow internet connections. Thank you for your comment. This will help us improve our services. Looking forward to welcoming you again. Regards, Kithley B. Esperanzate Hotel Manager

8/10 Good

Rogel

Liked: Staff & service
Quite a pleasant stay, the staff are very friendly
Stayed 3 nights in Mar 2019
Response from Alex on 1 Apr 2019
Thank you for staying with us, we hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Kithley on 3 Oct 2019
Dear Sir / Madam, Thank you for staying with us. I hope to see you again. Regards, Kithley B. Esperanzate Hotel Manager