Bab Doukkala Hotels, Marrakech

"I’ve stayed at Aqua Mirage Club & Aqua Parc multiple times over the years—this was probably our 6th visit—and it used to be our go-to hotel. Unfortunately, this recent experience was disappointing and will likely be our last. The rooms have gone downhill. There is no smart TV, and the small TV provided was locked to a single channel, which is not acceptable for a hotel of this level. The WiFi was also extremely unreliable—you constantly have to reconnect, which makes it frustrating to use. What stood out the most this time was the change in service. Some staff members were rude, which is very different from the welcoming atmosphere we experienced in the past. Another big disappointment was the new policy for early arrivals. Previously, if you arrived before check-in, you could enjoy lunch and use the pool while waiting for your room. Now, they charge €15 per person just to access these basic amenities before 3 PM, which feels unreasonable—especially for returning guests. The food quality has also noticeably declined compared to previous visits. It’s really unfortunate because this hotel used to be a favorite for us, our family, and our friends. Sadly, due to the drop in service, quality, and overall experience, we won’t be returning."

"Great location, friendly staff, and great food. The breakfast buffet was excellent. Also, it's also a beautiful hotel. We really enjoyed our stay!"

"Staff was super helpful."

"Cozy quiet riad which was easy to find, not overly close to the busy souks, but still near a market street. Even though we arrived early, Youssef greeted us warmly, inviting for tea by the pool. Giving a map of the medina, he took it upon himself to point out highlights in it, recommending different spots for what we said we were interested in. He gave us much time in discussing the culture of Marrakech and Morocco as a whole. Room ac worked well. Showerhead is installed a little too high, causing splash-out. Complimentary q-tips and makeup removal pads were provided. Pool is more of a wader which is common in a riad, a little bigger than a hot tub. Breakfast was various breads with some spreads. Nearby convenience store was honest and did not overcharge."

"Great hotel - really enjoyed our time here. WOuld come again. One question what was the scent in the lobby ? very nice. "

"I travel all year for work and this is the worst hotel i have ever been too. Staff are rude and dont care! Rooms are dated and everything in room was broken including tv, balcony, door iron and safe. Told management but didnt really care Spoke to General Manager Muhammed and he was worse than his staff. Told me he would give me a discount when i go back to hotel as if i ever would. He was rude an arrogant. The changed our room 3 times in 3 days which took hours to do but he couldn't see a problem with that. Rudest General manager iv ever encountered. Pool area is nice with DJ playing but staff just dont care. Im in Marrakech every year and its amazing. Arab culture is so welcoming but this hotel is the opposite. Even every taxi we got in agreed that all they ever heard was problems with this hotel. No wander it has changed names 4 times in past 20 years. Btw is fully under construction but in there true sneaky way they dont tell you. Reception was full of people complaining and all you could hear around the pool area was people with issues with hotel. This was not unique to me. Reviews must be manufactured or fabricated. U must visit Marrakech it is amazing but if you stay at this hotel your trip will be ruined."

"We very much enjoyed staying at the riad. Its location in the medina was exactly what we were looking for. Centrally located for walking, beautiful architecture, extremely friendly and attentive staff. Highly recommend."

"My room was freezing cold. Unfortunately the radiator from 1920 didn’t work. The engineer made 4 trips with different tools at 11:00 at night but still couldn’t get it to work. I slept in my clothes. The shower was lovely but seriously flooded the bathroom with 3 inches of water. My chicken dinner at the Asian restaurant was undercooked which is a recipe for serious illness and rice was $15 extra. Not great value for your money. .the security was oppressive until I understood why and then it was much appreciated. The comped my drink but still "

"Solid. Dated. But solid. "