Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were booked to spend a glorious 3 day weekend with my two best friends in Avila at one of their units. Tragically, one of the two friends was hospitalized about 10 days before the trip. Being that she was in ICU, I knew things were bad and the trip was doomed. I spoke with Kathleen and she was so kind and supportive. Terri responded by email and was also kind and accommodating.Our dear friend ended up dying about a week after the trip was scheduled to begin. We had trip insurance through Seven Sisters and I am now jumping through all of those hoops to recover the money. They use Generali/CSA which has been less than helpful and accommodating. Going back, I should've declined the insurance and purchased travel insurance separately through companies we've booked insurance with in the past. In times like these, you hope that these insurance companies will do the right thing, but I am going to have to work for it. Overall, Seven Sisters was kind and accommodating during a very painful time for us.The star ratings in my review wouldn't let me select n/a, so obviously, those aren't applicable as we never got to stay. Thank you!