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Reviews of Staybridge Suites Austin North - Parmer Lane, an IHG Hotel

3 out of 5
Staybridge Suites Austin North - Parmer Lane, an IHG Hotel
13000 N. IH 35 Building 9, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 272 out of 370 reviews" "
Rating 8 - Good. 56 out of 370 reviews" "
Rating 6 - Okay. 21 out of 370 reviews" "
Rating 4 - Poor. 4 out of 370 reviews" "
Rating 2 - Terrible. 17 out of 370 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & staff very professional. Nice location with walkable food options
Stayed 1 night in Apr 2024
Response from Rachel, AGM on 18 Apr 2024
Thank you for your feedback: we are so glad you enjoyed your stay! We will share your review with our staff and hope to see you again in the future.

2/10 Terrible

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our stay would have been great except for two things: 1) On our last night in the hotel, the fire alarm went off at 2:30 AM. We woke up, threw on our clothes, and ran outside. The fire department came and said everything was fine, it was just an alarm error. We went back to our rooms and tried to get back to sleep. At 3 AM, the alarm went off again, and we again got up, dressed, and went downstairs-- an employee was trying to shut off the alarm but didn't seem to be able to. The fire department came and got it shut off again. We went back to bed, again, worried we wouldn't be able to get back to sleep. We had only just started to doze off, when ~5AM, the alarm went off yet a third time. We were checking out that day and had to catch an airplane later that day, but clearly weren't going to get any more sleep, so we just packed our things and left the hotel-- the alarm was still going off as we left. We only got a couple hours of sleep, which was not how we wanted to end the last night of our vacation. 2) The curtains need to be longer in the left window in room 211-- they don't reach the top of the air conditioner and are too short to block out all of the light coming from the very bright light on the side of the building that illuminates the pool all night.
Stayed 5 nights in Apr 2024

10/10 Excellent

Paul

Stayed 2 nights in Apr 2024
Response from Rachel, AGM on 2 May 2024
Thank you for your feedback: we are glad you enjoyed your stay! We will share your review with our staff.

10/10 Excellent

Simon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, but I wished they provided a soap.
Stayed 1 night in Mar 2024
Response from Rachel, AGM on 4 Apr 2024
Thank you so much for your feedback: we are glad you enjoyed your stay! We apologize for the inconvenience of not having miniature bar soap available during your stay: as a part of a broader sustainability agenda, IHG is the first global hotel company to commit ALL of its estate to removing bathroom miniatures in favor of bulk-size amenities.This allows us to significantly reduce our waste footprint and make a positive difference to the environment and our local communities.

8/10 Good

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was an occasional knocking sound from above. Not sure if the pipes. Would go on at intervals of 1 minute to 2.
Stayed 1 night in Mar 2024
Response from Rachel, AGM on 25 Mar 2024
Thank you for your feedback: we are sorry to hear your stay was interrupted by the knocking sounds! We have shared your review with our staff and let our Maintenance department know so they can look into it. We hope you will stay with us again so we can provide a better stay for you.

6/10 Okay

Randa

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Rachel, AGM on 18 Mar 2024
Thank you for your feedback. We are sorry to hear your stay was just okay: our team is committed to providing an exceptional stay for all our guests. Please feel free to contact us with more information about how we can make future stays better.We will share your review with our staff and hope you will give us another opportunity to provide you with an excellent stay in the future.

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rachel, AGM on 11 Mar 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

8/10 Good

Joonho

Stayed 13 nights in Feb 2024
Response from Rachel, AGM on 8 Mar 2024
Thank you for your feedback!We will share your review with our staff.

10/10 Excellent

Fructuoso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rachel, AGM on 8 Mar 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your feedback with our staff.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rachel, AGM on 19 Feb 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay,We will share your review with our staff.

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024
Response from Rachel, AGM on 25 Mar 2024
Thank you so much for your feedback! We are glad to hear you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Derrick

Business traveller, Solo traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rachel, AGM on 23 Jan 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Jennifer Kay

Travelled with partner
Stayed 6 nights in Jan 2024
Response from Rachel, AGM on 23 Jan 2024
Thank you for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great!
Stayed 3 nights in Jan 2024
Response from Rachel, AGM on 16 Jan 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rachel, AGM on 8 Jan 2024
Thank you so much for your feedback! We will share your review with our staff.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rachel, AGM on 8 Jan 2024
Thank you so much for your feedback! We are glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Mayra

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Rachel, AGM on 8 Jan 2024
Thank you so much for your feedback! We are glad you enjoyed your stay.We will share your review with our staff.

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rachel, AGM on 5 Dec 2023
Thank you for your feedback: we hope you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Bereket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, quite area, loved the Monday through Wednesday get together. My entire family were there for a week and loved it all and will be back to the same place. Ps- Please have someone always present as much as possible at the front to identify who actually is a guest and not.
Stayed 7 nights in Nov 2023
Response from Rachel, AGM on 4 Dec 2023
Thank you so much for your feedback: we are so glad you enjoyed your stay.We will share your review with our staff

10/10 Excellent

Adrian, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, breakfast was good.
Stayed 1 night in Nov 2023
Response from Rachel, AGM on 22 Nov 2023
Thank you so much for your feedback! We are glad you enjoyed your stay. We will share your review with our staff.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Rachel, AGM on 22 Nov 2023
Thank you for your feedback: we are glad you enjoyed your stay. We will share your review with our staff!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, solid breakfast, comfy. I'd return.
Really comfortable and ultra clean. Definitely the best dollar for value in the area. But....the front desk person asked a few too many personal questions and personal comments. It was really uncomfortable during check in.
Stayed 1 night in Nov 2023
Response from Rachel, AGM on 22 Nov 2023
Thank you for your feedback. We will share your review with our staff.

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Rachel, AGM on 10 Nov 2023
Thank you for your feedback: we are so glad you enjoyed your stay!We will share your review with our staff.

10/10 Excellent

Liming

Liked: Cleanliness, staff & service, property conditions & facilities
Inside is good
Stayed 1 night in Oct 2023
Response from Rachel, AGM on 31 Oct 2023
Thank you for your feedback! We hope you enjoyed your stay.We will share your review with our staff.

4/10 Poor

Steve

Liked: Cleanliness, property conditions & facilities
The hotel was fine but the pet fee was outrageously high; non-refundable and basically doubled the cost of the room.
Stayed 1 night in Oct 2023
Response from Rachel, AGM on 22 Nov 2023
Thank you for your feedback. We will share your review with our staff.

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and helpful. We loved our stay!
Stayed 1 night in Oct 2023
Response from Rachel, AGM on 30 Oct 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Cindy, Hilliard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so sad we were only staying 3 nights! This place is amazing: fantastic room space & amenities, soooo clean, staff super friendly and breakfast was incredible. Loved it!
Stayed 3 nights in Sep 2023
Response from Rachel, AGM on 27 Oct 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay. We hope you come back again to visit. We will share your review with our staff.

10/10 Excellent

Willard E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Quiet Room
Nice quiet room, good breakfast…...sure wish it had some plastic cups to drink from in the bathroom or kitchen, though.
Stayed 1 night in Oct 2023
Response from Rachel, AGM on 11 Oct 2023
Thank you for your feedback. We are glad to hear you enjoyed your stay. While we do not provide plastic cups in the room, we do provide real glasses: these can be found in the dishwasher as they are washed prior to your arrival to ensure they are clean for your stay. Additionally, we have plastic cups available in the dining area and in the lobby. We will share your review with our staff.

10/10 Excellent

Briana

Stayed 2 nights in Oct 2023
Response from Rachel, AGM on 30 Oct 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023
Response from Rachel, AGM on 27 Oct 2023
Thank you for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Allison

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accessible room was awesome. We also had a second studio room. Everyone slept well! There is plenty of space in both types of rooms. We all loved the enormous breakfast with fresh fruits,boiled eggs,scrambled eggs,bacon, waffles,oatmeal,yogurt,cold cereal,bagels, variuos coffee options, juice options & even soda. The entire group found something they could eat & enjoy.
Stayed 1 night in Sep 2023
Response from Rachel, AGM on 9 Oct 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff and hope to see y'all again soon!

10/10 Excellent

jamesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rachel, AGM on 22 Sept 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay. We will share your review with our staff.

10/10 Excellent

RAFAEL, Yonkers

Stayed 2 nights in Sep 2023
Response from Rachel, AGM on 11 Oct 2023
Thank you for your feedback! We will share your review with our staff.

10/10 Excellent

Cari, Sherman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite place to stay when in Austin and I’m picky. Very friendly service. Great location. Spacious. Clean. Good breakfast. Quick elevators. Many access doors from parking lot. Free parking. Kitchenette helpful. Vanity outside of bathroom door with full length mirror great for a bunch of girls. Comfy bed. No complaints.
Stayed 2 nights in Sep 2023
Response from Rachel, AGM on 19 Sept 2023
Thank you so much for your feedback: we are so glad to hear you enjoyed your stay! We will share your review with our staff. Hope to see y'all again soon!

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Awesome hotel to stay in I liked that it was exactly what they showed on their website The room was just perfect for all the family Clean and comfortable And also very affordable Definitely going to save this hotel for future trips Thank you!!!
Stayed 1 night in Sep 2023
Response from Rachel, AGM on 18 Sept 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff. Hope to see you and your family again soon.

6/10 Okay

Sandy

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the place is a great and very clean. Some of the rooms have weird different odors, my in laws stayed in a different room and they had to change rooms due to a foul odor that wouldn’t go away with plug ins and air fresheners. Also the morning front desk lady was rude and unprofessional when I tried to ask early check in fees and if I can leave my luggage there since my room wasn’t ready yet.
Response from Rachel, AGM on 7 Sept 2023
Thank you so much for your feedback. We are saddened to hear that your stay was less than satisfactory. We will share your review with our staff so we can improve on these situations in the future.

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just have to say that if your going to this area, this is the place you want to stay. Clean and quiet
Response from Rachel, AGM on 7 Sept 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rachel, AGM on 30 Aug 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay. We will share your review with our staff.

10/10 Excellent

Kenneth

Stayed 3 nights in Jun 2023
Response from Rachel, AGM on 30 Aug 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay. We will share your review with our staff.

10/10 Excellent

Misti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value and quality of the room for the price is incredible! We would definitley stay here again.
Stayed 1 night in Aug 2023
Response from Rachel, AGM on 30 Aug 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay and we hope to see you again soon. We will share your review with our staff.

10/10 Excellent

lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were able to accommodate us last minute when our original hotel reservation was cancelled on us one hour before we arrived for our stay. Desk staff was very pleasant and kind and helpful. Hotel was very clean. Room was beautiful. Super quiet. In all, our stay was very relaxing. We’re planning on staying in the future when we come Austin to visit our daughter. We had a great experience!
Stayed 2 nights in Aug 2023
Response from Rachel, AGM on 18 Aug 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay and look forward to seeing you in the future. We will share your review with our staff.

10/10 Excellent

Daniel, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rachel, AGM on 9 Aug 2023
Thank you so much for your feedback! We are glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, all of the staff was so helpful and extremely nice. I enjoyed the design of the rooms and they were very comfortable. We needed a hotel close to family, and this hotel was perfect.
Stayed 4 nights in Jul 2023
Response from Rachel, AGM on 9 Aug 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay and we hope to see you again soon.We will share your review with our staff.

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable service, one of the best hotels ever. Great staff and service. Thanks for making our trip amazingly enjoyable
Stayed 2 nights in Jun 2023
Response from Rachel, AGM on 27 July 2023
Thank you so much for your feedback: we are so glad you enjoyed your stay!We will share your review with our staff. Hope to see y'all again soon!

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rachel, AGM on 24 July 2023
Thank you for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.

10/10 Excellent

TETSUYA

Stayed 2 nights in Jul 2023
Response from Rachel, AGM on 9 Aug 2023
Thank you so much for your feedback! We are glad you enjoyed your stay.We will share your review with our staff.

8/10 Good

Eloy C, McAllen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice and spacious. Two TV’s, and small kitchen was very convenient. Property was well maintained and fresh smelling.
Stayed 1 night in Jul 2023
Response from Rachel, AGM on 21 July 2023
Thank you so much for your feedback! We will share your review with our staff.We look forward to seeing you again soon.

8/10 Good

Jason

Travelled with family
Liked: Staff & service, property conditions & facilities
The location off I-35 was great. The room was nice, but it felt dated... Service staff and meals were excellent.
Response from Rachel, AGM on 13 July 2023
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff!

10/10 Excellent

Ciara

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 2 nights in Jun 2023
Response from Rachel, AGM on 30 June 2023
Thank you for your feedback! We are so glad you enjoyed your stay. We will share you review with our staff.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for the price. The staff was courteous. The breakfast was decent. Rooms spotless.
Stayed 7 nights in Jun 2023
Response from Rachel, AGM on 30 June 2023
Thank you so much for your feedback! We will share you review with our staff.