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Reviews of Sonesta Bee Cave Austin Hill Country

3.5 out of 5
Sonesta Bee Cave Austin Hill Country
12525 Bee Cave Parkway, Bee Cave, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 681 out of 1000 reviews" "
Rating 8 - Good. 220 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Baudelio

Disliked: Staff & service, property conditions & facilities
I stayed in this property for over a week paid just under $2000. And to my surprise, there was small bugs, kinda like fleas. I notified front desk and they immediately moved me over to a new room, but unfortunately, I had to remove all my belongings from the room at two in the morning. It was very inconvenient as I had to pretty much pack all of my stuff before I can get a different room. I am a VIP member with Expedia and I expected more as this is a VIP property. Parking garage downstairs smelled like The inside of a garbage can. I really hope somebody reaches out and makes this right.
Stayed 7 nights in May 2024
Response from Customer Service on 21 May 2024
Baudelio, thank you for sharing your experience. It is concerning to hear about the inconveniences you faced. Our team strives to provide exceptional service, and we regret that your stay did not meet expectations. We appreciate your feedback and will ensure it is addressed. Your VIP status with Expedia is important to us, and we hope you will give us another opportunity in the future.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and parking were fast and easy! Close to shops, restaurants and the event venue we needed to be at!
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Michelle, thank you for sharing your experience at Sonesta Bee Cave Austin Hotel! We're delighted to hear that you found the check-in process and parking convenient. It's great that our location was perfect for your needs. We look forward to welcoming you back in the future!

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Lindsey, thank you for sharing your rating of Sonesta Bee Cave Austin Hotel with us. We're glad to see you had a positive experience. Your satisfaction is our top priority and we hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hill country view from the restaurant’s deck. Hotel is walking distance from great shops and eateries.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Mayra, it brings us joy to hear that you appreciated the scenic hill country view from the restaurant’s deck at the Sonesta Bee Cave Austin Hotel. We're thrilled that the convenience of our location, near excellent shopping and dining options, enhanced your stay. We hope to host your stay again in the future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Joshua, it's great to hear that you had a wonderful experience at Sonesta Bee Cave Austin Hotel. We're delighted to have been able to contribute to making your stay enjoyable. We certainly hope to welcome you back soon.

8/10 Good

susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Comfortable beds. Nice amenities.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 May 2024
Susan, we're delighted to know that you enjoyed your stay at Sonesta Bee Cave Austin Hotel. It's great to hear that our location suited you well and you found our beds comfortable. Thank you for appreciating our amenities. We hope to welcome you back in the future!

8/10 Good

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a business trip.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Amanda, it's encouraging to hear that Sonesta Bee Cave Austin Hotel serves your business trip needs effectively. We're dedicated to giving all our guests the best possible experience, whether they are on a business or leisure trip. Looking forward to hosting you again for future trips.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Maggie, thank you for choosing Sonesta Bee Cave Austin Hotel for your stay and rating us so highly. It's a joy to know you had such a wonderful experience. Your continued patronage is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Andrea, Pearland

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Andrea, we're thrilled to know that you had a fantastic stay at the Sonesta Bee Cave Austin Hotel! Our team eagerly anticipates your return for another delightful experience. Thank you for choosing us!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 May 2024
Thank you for the 5/5 rating, Melanie!It's excellent you enjoyed your time at Sonesta Bee Cave Austin Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site was well located and convenient to shopping and dining. The staff was professional and very helpful. A plus location
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Michael, it's terrific to know that the convenience and location of Sonesta Bee Cave Austin Hotel added value to your stay. We are delighted that our professional and responsive team members enhanced your experience. We appreciate you recognizing our prime location, and we look forward to welcoming you back for more shopping, dining, and stellar hospitality.

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and courteous staff
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Rene, it's great to hear that you appreciated Sonesta Bee Cave Austin Hotel's well-kept premises and our friendly team members. We aim to make your stay as enjoyable as possible and your feedback encourages us to keep doing so. Looking forward to hosting you again on your next trip to Austin.

8/10 Good

heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was adequate, nothing special especially for the price. It was clean and staff friendly but plain and simple and overpriced.
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Heather, it's encouraging to know that you found Sonesta Bee Cave Austin Hotel clean and our team members friendly. We always aim to provide excellent value for our guests. Your thoughts regarding pricing and aesthetics have been duly noted. We're continuously striving to enhance the experiences of our guests, and feedback like yours is invaluable. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice stay in Bee caves. Clean and quiet. convenient location
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Michelle, thank you for taking the time to share your experience at Sonesta Bee Cave Austin Hotel. We are delighted to hear that you had a pleasant stay and found our hotel's cleanliness and tranquility to your liking. Our location is indeed convenient, and we’re thrilled it added to your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Scott, it's wonderful to hear that you appreciated the cleanliness and tranquility at the Sonesta Bee Cave Austin Hotel. We strive to create a pleasant environment for our guests. Do come see us again!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Scott, we're thrilled to hear that Sonesta Bee Cave Austin Hotel met your expectations with our cleanliness and serene atmosphere. Thank you for sharing your five-star review. We look forward to welcoming you back on your next visit.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close access to roof top bar early
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Gregory, it's great to know you appreciate the unique feature of our rooftop bar at Sonesta Bee Cave Austin Hotel. We acknowledge your observation about its operating hours and we're always evaluating guest feedback to ensure a remarkable experience. Thanks for sharing your experience with us and we look forward to seeing you again soon.

10/10 Excellent

Lennard

Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr 2024
Lennard, your 5-star rating speaks volumes about your experience at Sonesta Bee Cave Austin Hotel. Our entire team thanks you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Mark, thank you for choosing to stay at Sonesta Bee Cave Austin Hotel. We are thrilled that your experience with us was a pleasant one. We hope you will continue to make us your preferred choice in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Dave, thank you for sharing your experience. We're thrilled that you think Sonesta Bee Cave Austin Hotel is great! We strive to provide the best for our guests and look forward to welcoming you back in the future.

8/10 Good

Michelle, Rowlett

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel and staff were great. Housekeeping was clearly not finished with the room before we got in. Missing some towels and some wrappers were in the floor, which tbh I should have complained about. Nice facility and walking distance to lots of shopping, and close enough drive to Austin.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Michelle, it's lovely to hear you had an enjoyable stay at the Sonesta Bee Cave Austin Hotel and appreciated its convenient location. We're sorry to hear about your housekeeping experience, and appreciate your feedback about the need for attention to detail upon room preparations. We're glad you found the hotel facilities to your liking and we hope to welcome you again on your next visit to Austin.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel that is ideally situated for shopping and dining. Lots of great local restaurants are nearby. We really enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
James, it's wonderful to hear that you greatly enjoyed your stay at Sonesta Bee Cave Austin Hotel. We're thrilled that our prime location, close to excellent shopping and local dining options, met your expectations. Thank you for choosing us for your stay, and we're excited to welcome you back in the future for another exceptional experience.

10/10 Excellent

Daniel, Chandler

Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Daniel, we're delighted to know that your stay at Sonesta Bee Cave Austin Hotel met your expectations. Your positive rating is greatly appreciated. We hope to welcome you back in the not too distant future.

10/10 Excellent

Ghennet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the convenience of the parking garage with direct elevator.
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Ghennet, it's terrific to hear you appreciated the ease of access that the parking at Sonesta Bee Cave Austin Hotel offers. The direct elevator is just one of the ways we aim to make your stay as convenient as possible. We can't wait to welcome you back for another enjoyable experience.

8/10 Good

Lakeitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Lakeitha, we appreciate your kind words about your experience at Sonesta Bee Cave Austin Hotel. It's wonderful to know that everything was up to your expectations. We're eagerly waiting for your next visit.

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thank you for the wonderful rating, Shannon!It's fantastic you enjoyed your time at Sonesta Bee Cave Austin Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 26 Feb 2024
Daniel, we're thrilled to see your fantastic rating for your stay at Sonesta Bee Cave Austin Hotel! We aim to provide an outstanding experience for our visitors and your score indicates we succeeded during your stay. We look forward to having you back soon!

10/10 Excellent

Jeffrey, Laredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Jeffrey, it's wonderful to see your five-star rating of Sonesta Bee Cave Austin Hotel. It appears you had an excellent experience. We're so appreciative of your support and hope to welcome you back in the future. Safe travels until we meet again.

10/10 Excellent

Samuel

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Samuel, it's fantastic to note your high rating for the Sonesta Bee Cave Austin Hotel. It evidences your complete satisfaction with our services. On behalf of our dedicated team members, we thank you for your patronage and trust. We're eagerly waiting for your next visit.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More For Business Than Leisure
The staff- from the front desk to the restraraunt were absolutely amazing! Everyone was friendly and welcoming! I was disappointed however that there is no room service available and no true breakfast options other than grab and go items. For over $200 per night, I would expect more amenities. I think it is a better suited for business rather than travel for leisure or romantic get-aways!
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Rhonda, it's excellent to hear that you found everyone at Sonesta Bee Cave Austin Hotel to be welcoming and outstanding. We understand your disappointment regarding the lack of in-room service and expanded breakfast options. We are constantly working to provide our guests with satisfying experiences and your feedback is valuable in this regard. Despite this aspect, we hope you were still able to enjoy your stay. Business travelers indeed find our amenities well-suited, but we also strive to cater to leisure and romantic trips. We look forward to the opportunity of serving you better in the future.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the hotel
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Scott, it's fantastic to know you enjoyed your stay at the Sonesta Bee Cave Austin Hotel. Your kind endorsement means a lot to us, and we're thrilled that our hotel met all your expectations. We hope to have the pleasure of hosting you again in the future.

8/10 Good

JANE

Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thank you for taking the time to share your review with us, Jane!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Bee Cave Austin Hotel. Thank you and have a wonderful day!

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2023
Response from Customer Service on 4 Feb 2024
Thank you for the excellent rating, Jean!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta Bee Cave Austin Hotel! We look forward to hosting you again soon.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management were very courteous and helpful during my stay.
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Jorge, thank you for sharing your experience at Sonesta Bee Cave Austin Hotel. It's delightful to hear that our team members went the extra mile to make your stay memorable. Next time you're in Austin, we hope to welcome you back.

10/10 Excellent

Sara

Stayed 1 night in Dec 2023
Response from Customer Service on 16 Jan 2024
Thank you for the fantastic rating, Sara!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Bee Cave Austin Hotel! We can't wait to see you again soon.

10/10 Excellent

Michael, Fredericksburg

Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for the wonderful rating, Michael!It's fantastic you enjoyed your time at Sonesta Bee Cave Austin Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 Okay

Kelly

Stayed 4 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Kelly, thank you for rating your recent stay. We value every review as a chance to enhance our guest experience and your input is invaluable to us as it would allow us to make your future stays with us even more enjoyable. Thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the fantastic rating, Anna!It's outstanding you had such a wonderful experience at Sonesta Bee Cave Austin Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Julia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2023
Response from Customer Service on 1 Jan 2024
Thank you for taking the time to leave us an 8/10 rating, Julia!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sonesta Bee Cave Austin Hotel.

10/10 Excellent

Kathleen

Liked: Staff & service, amenities, property conditions & facilities
Restaurant
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
Kathleen, we're thrilled to hear that you enjoyed the dining experience at Sonesta Bee Cave Austin Hotel. Our team takes pride in providing exceptional cuisine and service. We appreciate your review and look forward to your next stay with us.

8/10 Good

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Eugenia, it's wonderful to know you had a great experience at Sonesta Bee Cave Austin Hotel. We appreciate your feedback and would love to welcome you back during your next visit to Austin.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Thank you for taking the time to leave this wonderful rating, Robin! We hope to see you again soon at Sonesta Bee Cave Austin Hotel so we can share yet another amazing experience!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great
Always a great experience. Very comfortable accommodations, clean & quiet. Parking is easy. The front desk staff is excellent and the bartenders too.
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Shannon, thank you for your warm words about your stay at Sonesta Bee Cave Austin Hotel. We're thrilled you find our accommodations soothing and pristine, and that our parking facilities were convenient. It's equally delightful to know our front desk team and bartenders contributed positively to your experience. We can't wait to serve you once again.

10/10 Excellent

Tena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHRISTMAS PARTY CLOSE - HOTEL WAS AMAZING! THANKS
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Tena, it's wonderful to hear that you had a fantastic experience with us at the Sonesta Bee Cave Austin Hotel. It's our goal to delight every guest and it seems we hit the mark with your visit. We hope to welcome you back in the future. Safe travels till then!

10/10 Excellent

Maria, austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Maria, we're glad to hear that your stay at Sonesta Bee Cave Austin Hotel met your expectations! Your satisfaction is a great compliment to our team. We look forward to welcoming you again in the future. Safe travels.

8/10 Good

Sally

Stayed 4 nights in Nov 2023
Response from Customer Service on 14 Dec 2023
Sally, thank you for choosing Sonesta Bee Cave Austin Hotel and for taking the time to rate your stay. We're glad to know that your experience was satisfactory. We continually strive to provide the best service and accommodations for our guests. If there is anything we could have done to improve your stay, please do share. Looking forward to your next visit.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Customer Service on 12 Dec 2023
Laura, thank you for your high rating for the Sonesta Bee Cave Austin Hotel! We're thrilled to know you enjoyed your stay with us. We hope to see you again soon for another extraordinary experience.

4/10 Poor

willis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was so dark and the shower leaked all over the floor. Dirty glasses....no real breakfast option...limited bathroom amenities. For $300 per night, it was overpriced and under-serviced. On the positive side, the restaurant at the top floor was great but limited hours.
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Dec 2023
Willis, it's unfortunate to hear that your experience didn't match your expectations. Concerns pertaining to room brightness, shower functionality, cleanliness, and amenities are taken immensely seriously. Likewise, feedback about the breakfast options is duly noted. However, it's heartening to know you appreciated our top-floor restaurant. Rest assured, all comments are instrumental in our ongoing efforts to enhance our guest experience. Thank you for sharing your feedback.

6/10 Okay

C

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hidden Fees
The hotel was nice, clean and comfortable. My issue was the fee of $19 per day for parking. Parking is in under the hotel, on the basement level. There is no security gate and only one camera at the elevators, so the $19 seems a cash grab at best. Its not like the hotel is in a major city. At check in they never mentioned the free parking across the way - walkable. Was there on the weekend and the only way to get fresh brewed free coffee was to get to the lobby before 7AM. Maybe I'm expecting too much, but how about free coffee regardless of time. They have Keurigs in the room, but lets be real, its not the same. Disappointed.
Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
C, thank you for sharing your feedback. We appreciate your compliments on our cleanliness and comfort. Concerning the parking fees and arrangements, we strive to provide the best facilities possible and your feedback helps us understand guest preferences better. We regret any oversight in informing you about alternate parking options. As for the coffee provision, we will certainly take your opinion into view as we continually aim to enhance our guest services. We hope to welcome you again soon and exceed your expectations.

6/10 Okay

Jason, Belton

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Front Desk lady that I personally dealt with was little to no help besides basic check in. Room was missing items (ice bucket, glass ware etc) and not only were batteries in remote dead TV was not in working order. Was given appetizer only vouchers at 9pm at night for bar. Could not use them for breakfast though. Breakfast was warm or cold items from a drawer. $4 water, $4 juice box etc. Horrible for a "higher class" hotel supposedly. Truly expected better from Sonesta.
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov 2023
Jason, we appreciate your insights and we understand how integral efficient service and top-notch room amenities are to a satisfactory stay, especially at a prestigious establishment such as the one you visited. The matters concerning the room facilities and in-room dining you pointed out have been noted, and we will definitely fine-tune these aspects for future visits to better mirror our ongoing dedication toward guest satisfaction.On the subject of the dining vouchers and breakfast service, we would like to underline that our practices are fashioned to diversify our offers while maintaining quality, however, we are saddened to read it did not meet your expectations this time around.Your honest feedback helps us strive for better in all we do and we certainly look forward to the chance of serving you again with an experience that truly echoes our standards.