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Reviews of Haka Lodge Auckland - Hostel

2 out of 5
Haka Lodge Auckland - Hostel
373 Karangahape Rd, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 96 out of 179 reviews" "
Rating 8 - Good. 63 out of 179 reviews" "
Rating 6 - Okay. 10 out of 179 reviews" "
Rating 4 - Poor. 5 out of 179 reviews" "
Rating 2 - Terrible. 5 out of 179 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are all nice and the hostel it’s cute and nice !
Stayed 3 nights in May 2024
Response from Team Haka on 4 May 2024
Thank you for the review and we are happy you enjoyed your stay.

6/10 Okay

Hilda

Liked: Cleanliness
Mid town covenience.
Stayed 1 night in Mar 2024
Response from Team Haka on 4 Apr 2024
Thank you for your feedback.

2/10 Terrible

MICHAEL

Stayed 1 night in Mar 2024
Response from Team Haka on 15 Apr 2024
We are sorry to see, you did not seem enjoy your stay with us. Please feel free to get in touch with us, to discuss the reason for this. We appreciate your feedback to improve our services.

10/10 Excellent

Alisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Team Haka on 21 Mar 2024
Thank you for your feedback.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, staff are nice and friendly always willing to help. Bathrooms and kitchen get cleaned regularly which is good to see. The street isn't the nicest of places but as long as you don't interact with the crazies they don't usually bother you. I had a good time meeting a bunch of people here and would definitely go back.
Stayed 14 nights in Dec 2023
Response from Haka Team on 6 Mar 2024
Thank you for your feedback!

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Joey

Liked: Cleanliness, staff & service
The beds are comfortable
Stayed 3 nights in Oct 2023

2/10 Terrible

Carl, Pukekohe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sat in reception upon arrival for 45 mins while two incompent "night managers" spoke in a random language messing my booking around. They then tried to palm me off into a room with more people which was less than what i paid for. Upon returning to rwception i spent another 15 mins waiting for an outcome. I was told if i wanted to leave i could have a partial refund...what a joke. It was then discovered a person in the room id booked has overstayed 2 nights. When rhey were finally moce they refused to even change the sheets. Finally after they did change them when i entered the room i was hassled by other room users "why did you make our friend move". Disgusting mangement behaviour and such a shiz experience for a night away in the city. Upon returning from the concert i missed some of due this hold up, the room entrance was wide up and a key was in the door. Beyond a joke.
Stayed 1 night in Sep 2023

4/10 Poor

Polina

Stayed 2 nights in Jul 2023
Response from NG on 27 Sept 2023
Kia ora,This reservation was canceled and the guest never showed up. It therefore surprises us that the person was able to leave a comment on a hostel that they have not frequented or a team that they have not met.Nga mihi (kind regards),Haka Team

2/10 Terrible

Debra

Stayed 4 nights in Apr 2023
Response from HAKA reservation Team on 11 June 2023
Kia OraThank you for taking the time to provide your feedback. I’m so sorry to hear youhad a frustrating experience. We apologise that our service did not meet your expectations. Your comments allow us the opportunity to do better. We are looking into the issue and hope to resolve it promptly. Please do not allow this isolated incident to stop you from giving us another chance.Ngā mihi,Reservations Team

10/10 Excellent

Stephanie Marie Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Reservations Team Haka Lodge Auckland on 22 Mar 2023
Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Auckland

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in terms of proximity to restaurants. ~15 min walk from Intercity bus drop and 30 min walk from the water. Friendly staff, quiet. Great room!
Response from Haka Lodge Auckland on 18 Jan 2023
Kia ora Laura,Thank you for your wonderful review, We are thrilled you enjoyed your stay and hope to welcome you again soon. Nga mihi

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostel is great however try request a room that isn't facing k road as the street noise was unbelievably loud and I didn't get any sleep. The bunk bed was very comfortable, great quality pillow with protector on it, cosy and not creaky. The bathroom was clean and towel provided in each individual toilet/sink. Free WiFi, no lift, so had to carry up heavy bag up the stairs but that's ok for me, maybe not for others.
Stayed 1 night in Nov 2022
Response from Haka Lodge Auckland on 27 Nov 2022
Kia ora Megan,Thank you for taking the time to share your review, Being central there can be a bit of street noise, we are glad for the most part you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

Gordon

Stayed 1 night in Nov 2022

8/10 Good

Marie

Stayed 2 nights in Sep 2022
Response from Haka Lodge Auckland on 13 Sept 2022
Kia ora Marie, Thank you for taking the time to share your review. We hope to welcome you again soon. Nga mihi

6/10 Okay

Verified traveller

Disliked: Cleanliness
Too Small for Comfort
Starting with the positives, the staff at the Haka Lodge was friendly, responsive to emails, and made our late check in easy. Our room was decent and the heater was powerful. Unfortunately, one of the main reasons we stayed here was to have access to common spaces like a kitchen and lounge. These weren't really usable as there are A LOT of long term guests at this time and the area is too small to accommodate them all. The fridges and food storage areas were overflowing and were not cleaned while we were there (the fridges supposedly get cleaned on Wednesdays but the curdled milk that expired a month before was still there when we checked out.) When we asked about the state of things we were told to just "try and find a spot" for our stuff. If you are a WHV holder looking for a place to meet people and find a job, this may be a great place for you. If not, you may be disappointed. On a related note, because there are so many people around all the time the WiFi isn't really fit for purpose. Made things difficult as I couldn't even pull up google maps or check my mail.
Stayed 6 nights in Jun 2022
Response from Haka Lodge Auckland on 6 July 2022
Kia ora Anonymous, Thank you for taking the time to share your review with us, We are glad you enjoyed the room, we are sorry to hear you felt it was a little overcrowded. We have just purchased a new fridge so that we can get our staff and long-termers to use that instead of the main fridges. We haven't had any other complaints regarding the wifi, but we will be sure to have our IT team check it out. Nga mihi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022
Response from Haka Lodge Auckland on 29 May 2022
Thank you for taking the time to share your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
honestly the most cleanest, nicest hostel i've ever stayed in. staff are lovely too
Stayed 2 nights in Jul 2021
Response from Naomi on 6 Aug 2021
Kia Ora, Thank you for your wonderful feedback, its a wonderful spot isn't it? and we think our staff are pretty ace as well. We hope to welcome you again soon. Nga Mihi

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Colette on 4 July 2021
Kia ora Thanks for your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service
Great receptionists, really lovely and helpful. The room I stayed in was a pigsty, someone must have been staying long term and thier stuff was everywhere. Someone had stolen my pillow so I had to go and track down a staff member to try and get another one, lucky the staff member was awesome and found one for me. Bathrooms ok, kitchen pretty good.
Stayed 1 night in Jun 2021
Response from Colette on 4 July 2021
Kia ora, Thanks for your feedback - we do apologise for your experience, but glad our staff member was able to assist you!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Colette on 31 May 2021
Kia ora, Thanks for your review!

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Colette on 18 Jan 2021
Thanks for your feedback!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haka family!
I love this place, so much so I booked more nights. The staff go above and beyond to help you and give great advice. I liked the privacy of the curtain on the bed. The place was spotless and there were always cleaners daily! There was free food that travellers left which was much appreciated!
Stayed 1 night in Mar 2020
Response from Haka team on 18 Mar 2020
Hello Charlotte, Thanks for your review. We are glad that you had a great time with us! Hopefully see you soon again! Safe travels, Regards

10/10 Excellent

Maude

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Fanny on 4 Mar 2020
Hello Maude, thank you for your review. We are happy to know that you enjoyed your stay at our hostel. Safe travels, Fanny, Duty manager

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Fanny on 4 Mar 2020
Hello, thank you for your review. We are glad that you enjoyed your stay with us. Safe travels, Fanny, Duty manager

8/10 Good

Fox, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay near the centre on a budget. For a hostel it is excellent. I was disappointed to find stained sheets, however they promptly replaced them once flagged. The family room is great with a queen bed on one side and bunk on the other. Bathroom is in the middle. So there is a little bit of privacy for each room. My kids loved the bank had curtains. We didn’t use the kitchen much, but put some stuff in the fridge.
Stayed 3 nights in Jan 2020
Response from Fanny on 23 Jan 2020
Hello, Thank you very much for your review. We are glad that you enjoyed your stay at our hostel. Safe travels back home. Kind regards, Fanny, Duty manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Colette on 3 Feb 2020
Thanks for your rating! We are glad you had a good stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Colette on 3 Feb 2020
Thanks for the excellent rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

MarthaC, Honolulu, Hawaii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in auckland. Steps from the bus line.lots of eateries, pubs, markets in walking distance. Secure entrance to property.
Stayed 10 nights in Oct 2019
Response from Yan on 3 Mar 2020
Thanks for your review. Safe travels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Luis Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hostel , organizado e limpo. Perfeito para ficar em auckland mesmo assim seja em um quarto com várias pessoas . Cama cama tem uma cortina.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Terrible comma beforehand, mixed messages from hostel about towels & lockers. Arrival was fine even though front desk was closed before 830pm..inna big city just wow. Walls paper thin, noise from kitchen after allowed time, hear people talking on the stairs after midnight. Sunday morning front desk girl was lovely to chat to and sorted everything for. Pre booking assistant manager needs to learn email equite.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Olivia B. Lodge Manager Haka Lodge Auckland on 23 Sept 2019
Kia ora, Thanks for the great review. Safe travels, and hopefully we are able to welcome you back in the future. All the best,

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Olivia B Lodge Manager Haka Lodge Auckland on 23 Sept 2019
Kia Ora, Thanks for the review, Safe travels, and hopefully we are able to welcome you back in the future. All the best,

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud music playing nearby
Very ordinary no frills stay No breakfast facility U can veing your own food Lot of noise at night from nearby bars et al and loud music till 2 AM
Stayed 2 nights in Aug 2019

8/10 Good

Gill

Liked: Staff & service, amenities, property conditions & facilities
Location was perfect as we were across the road at a club till 4am. Plus our friends were staying next door.
Stayed 1 night in Aug 2019
Response from Danni on 8 Aug 2019
Kia Ora Gill, Thanks for the review. We are stoked you enjoyed your stay with us and hope to accommodate you again sometime. Safe travels, Danni - Assistant Lodge Manager

10/10 Excellent

Nic, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, central & within walking distance of restaurants and shops. Staff had good recommendations as to what to do around town.
Stayed 1 night in Jun 2019
Response from Danni on 4 July 2019
Kia Ora Nic, Thanks for the review. We are stoked you enjoyed your stay with us and love the feedback. We hope we can accommodate you again sometime. All the best for the rest of your travels. Danni - Assistant Lodge Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Stayed 1 night in Jun 2019
Response from Danni on 6 June 2019
Kia Ora! Thanks for the rating! We hope we can accommodate you again sometime. Safe travels! Danni - Assistant Lodge Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Stayed 1 night in May 2019
Response from Danni on 6 June 2019
Kia Ora! Thanks for the rating! We hope we can accommodate you again sometime. Safe travels! Danni - Assistant Lodge Manager

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We booked for 2 nights in an ensuite double room. After pulling back the sheets we discovered hair, bits of fluff and a fingernail. Clearly the bedding was not changed from previous guests. We left after 1 night -- no refund.
Stayed 2 nights in May 2019
Response from Danni on 13 May 2019
Kia Ora, Thanks for taking the time to write us a review. We like to take on board all feedback from our guests and apologise if you felt unsatisfied with our service. I can absolutely assure you, our rooms are fully changed over from the previous guest. We also have either our Housekeeping Supervisor or Lodge Managers check each room thoroughly before allowing guests to check in. After investigating further, the reason there was no refund at the time was because you had already spent one night in the room. As you did not let us know at the time, allowing us to rectify the issue straight away, we can not be certain the hair and everything did not belong to yourself. We would have been more than happy changing the sheets again to ensure you felt comfortable. I apologise again if you felt this was unsatisfactory, please feel free to be in touch to discuss this further. Many thanks and all the best with the rest of your travels. Danni - Assistant Lodge Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, loved it! Very clean and organised. Perhaps stagger the cleaning times of showers though; 8am for all showers to be disabled while being cleaned seems like a bad time of day). Kitchen has everything you'd need and lounge and tv room are separate, so when I wanted to zone out I could in the tv room.
Stayed 4 nights in Apr 2019
Response from Danni on 6 May 2019
Kia Ora! Thanks for the review. It's great you enjoyed your time with us at the Lodge, we appreciate the feedback. When cleaning our bathrooms, we have 2 floors cleaned at a time as well as 2 floors available for guests. Generally, this has not been an inconvenience so far. We hope you enjoy the rest of your travels and hope to have you stay again sometime. Many thanks, Danni - Assistant Lodge Manager

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Parking was a problem and turned out to be very expensive even though the hostel was a considerable distance from the downtown harbour front area.
Stayed 3 nights in Apr 2019
Response from Danni on 30 Apr 2019
Kia Ora Sean, Thanks for taking the time to write us a review. We hope you enjoyed your stay with us. Parking can be expensive as we are still very central, however our Front Desk team would be able to recommend parking with a reasonable price close by. We hope this was not too much of an inconvenience and would love to accommodate you again sometime. Safe travels, Danni - Assistant Lodge Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Danni on 30 Apr 2019
Kia Ora, Thanks for your rating. We are stoked you enjoyed your stay with us and hope we can accommodate you again sometime. Many thanks, Danni - Assistant Lodge Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Danni on 30 Apr 2019
Kia Ora, Thanks for your rating. We are stoked you enjoyed your stay with us and hope we can accommodate you again sometime. Many thanks, Danni - Assistant Lodge Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like creeky room door. Love the room, bedsand kitchen and the reception girls, great chat and informative
Stayed 3 nights in Apr 2019
Response from Danni on 16 Apr 2019
Kia Ora, Thanks for the review. We are stoked you enjoyed your stay with us and love the feedback. We hope we can accommodate you again sometime. All the best with the rest of your travels. Many thanks, Danni - Assistant Lodge Manager

4/10 Poor

Verified traveller

Stayed 3 nights in Mar 2019
Response from Danni on 30 Apr 2019
Kia ora, Thanks for the rating. We would love for you to get in touch to give us more feedback. We hope you enjoyed your stay. Many thanks, Danni - Assistant Lodge Manager

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Danni on 2 Apr 2019
Kia ora Marcelo! Thanks for the rating. We hope you enjoyed your stay and will come back and stay again sometime. Many thanks, Danni - Assistant Lodge Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, love the wooden beds - staff very helpful
Stayed 4 nights in Mar 2019
Response from Danni on 26 Mar 2019
Kia ora, Thanks for the feedback. We are stoked you enjoyed your stay with us and love the feedback. We hope we can accommodate you again sometime. Safe travels, Danni - Assistant Lodge Manager