"The room itself was nice; however, shortly after checking in, I pulled back the covers to spray the bed and immediately noticed stains on the sheets. This was extremely concerning and left me questioning whether the bedding had actually been changed after the previous guests checked out.
I immediately contacted the front desk to report the issue and was told that housekeeping had already left for the day. The representative explained that if we had already been staying in the room, the sheets would not be able to be changed. The problem with that response was that we had literally just checked into the room moments earlier. At that point, I asked if our room could simply be changed. I was then told the hotel was fully booked and there were no available rooms.
After realizing we had just arrived a request was made to change the sheets. I went downstairs to speak directly with a manager. Ironically, the manager was standing nearby the entire time, yet the front desk employee initially attempted to continue handling the matter herself before he stepped forward to address my concerns.
I explained to the manager that stained sheets are unacceptable. In today’s environment, where there is heightened awareness regarding cleanliness, sanitation, and communicable illnesses, this is not something guests should have to encounter.
The hotel itself appears older and dated, which makes attention to cleanliness and maintenance even more important."
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