Premium Room, 1 Double Bed, Accessible | Private kitchen
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Reviews of InTown Suites Extended Stay Atlanta GA - Douglasville

2.5 out of 5
InTown Suites Extended Stay Atlanta GA - Douglasville
5820 Plaza Parkway, Douglasville, GA

Reviews

5.4
Rating 10 - Excellent. 4 out of 17 reviews" "
Rating 8 - Good. 2 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 4 out of 17 reviews" "
Rating 2 - Terrible. 6 out of 17 reviews" "

4.8/10

Cleanliness

4.8/10

Amenities

5.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chique

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023

2/10 Terrible

javier, Glennville

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No good
Stayed 7 nights in Sep 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, room comfort
Great extended stay
Stay was great. Staff professional and polite. Thanks guys and gals.
Stayed 7 nights in Apr 2023

4/10 Poor

Julie

Stayed 7 nights in Dec 2022

8/10 Good

Chandaa, Canton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like this property bc it's close to my job and convenient for me to move around when it comes to grocery shopping as well. The feont desk clerk was very nice, helping me with my stay too.
Stayed 7 nights in Apr 2022

2/10 Terrible

DeAngelo

Business traveller
Disliked: Cleanliness, room comfort
Bad poor conditions on room and has roachs
This hotel has roach and when I told them about they say would have some come spray the next day so I checked out early and couldn’t get anything back but my 50.00 deposited and the lady at the friends desk understood it was the upper management that said no refunds and I got that through any email no one would talk to at all please don’t stay here the treating you like immigrant just a bad place to stay
Stayed 10 nights in Sep 2021

8/10 Good

Verified traveller

Stayed 7 nights in Jun 2021

2/10 Terrible

Rebecca

Business traveller
Disliked: Cleanliness, room comfort
Disgusting- never again.
Roaches everywhere, no rest was had because people were in and out all hours of the night. Loud music, children knocking on doors at random times through the evening. Definitely do NOT recommend.
Stayed 11 nights in Mar 2021

4/10 Poor

Nicole

Disliked: Cleanliness, room comfort
Stayed 28 nights in Feb 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Mar 2021

2/10 Terrible

Kristine

Business traveller
Disliked: Cleanliness, room comfort
Looks and smells bad
Check in between 3 pm and 7 pm... arrived at 6 pm and was told they gave my room away...all other rooms were still dirty..and was scolded be receptionist on why I was so late.after driving over 6 hours. Was made to wait outside while my room was being cleaned...Room was nasty.. roaches in room.someone else's food still in room..had booked a non smoking room and was given one that smelled like a bar room..had to wash all my things when I got home..they smelled like cigarettes and I don't smoke..bed spread had burn holes in it..carpet and flooring old and nasty... nothing like room advertised on web site..I was told they only have 10 premium rooms and none of them were available. As a female traveling alone I did not feel safe..ended up only staying 3 of the 7 nights I had booked...could not breathe in the room even after spraying it with Lysol and Febreze..also tried a scented candle..
Stayed 7 nights in Mar 2021

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, room comfort
Customer service only upside. Hotel is terrible!
Let me start by saying the customer service was very good A++. However, they arent given much to work with. The rooms are a disaster. The 20+ year old carpets are stained, walls discolored with holes through, the kitchens are NOT furnished, and the bathrooms of the two rooms I was in during my week stay, were below par, first room the shower had only scalding hot or ice cold water, the second room I was moved into had barely any water pressure. Not to mention the smells, and bug sightings.
Stayed 7 nights in Feb 2021

4/10 Poor

Andrea

Business traveller
Disliked: Cleanliness, room comfort
Glad it's over
The room was filthy, the sheets were stained, the towels had pubic hair embedded in them and there were roaches. The room was supposed to have an equipped kitchen, however there was nothing in the kitchen. There were no updates But the water was hot, the tv was a nice size, and there was a full size fridge.
Stayed 21 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2020

10/10 Excellent

Kia

Liked: Cleanliness, room comfort
Iwi
Great place!
Stayed 7 nights in Aug 2020

6/10 Okay

Hugo

Travelled with family
Disliked: Cleanliness, amenities
The premiums were too small and the smell of smoke was too much.
Stayed 9 nights in May 2022