Seasonal outdoor pool, pool loungers

Reviews of Crowne Plaza Atlanta - Midtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Atlanta - Midtown, an IHG Hotel
590 W Peachtree St NW, Atlanta, GA

Reviews

6.8
Rating 10 - Excellent. 374 out of 1186 reviews" "
Rating 8 - Good. 219 out of 1186 reviews" "
Rating 6 - Okay. 244 out of 1186 reviews" "
Rating 4 - Poor. 184 out of 1186 reviews" "
Rating 2 - Terrible. 165 out of 1186 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Alvin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall property is great. Was not happy paying extra for a balcony room but you can't access it. Could have just gotten a regular room.

10/10 Excellent

Fernando, Fort Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024

6/10 Okay

Lorena

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Personnel is amazing, unfortunately the property is old and run down.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yessica Alejandra

Travelled with family, Business traveller
Muy cool
Stayed 2 nights in Apr 2024

6/10 Okay

Benigno

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Sheet were older, head board was stained and ceiling was peeling. The staff and service was excellent, very helpful and prompt to help.
Stayed 3 nights in Apr 2024

4/10 Poor

Kristen

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel seems super nice when you walk in the lobby, but the room just wasn’t that great. There was blood on our mattress cover. There was no mini fridge and we only had one towel. The ice machine on our floor was broken and it was very hard to get ice in general! You have to use a key for the elevator and I wasn’t able to get to either of the other floors that had ice without a front desk staff member having to help me.
Stayed 2 nights in Apr 2024

2/10 Terrible

Bryson

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The front desk had no intentions of helping us or having good hospitality. Our phone did not work, the wifi code we were given did not work, and we only had one towel
Stayed 1 night in Apr 2024

2/10 Terrible

Larry

Travelled with family, Business traveller
Disliked: Staff & service
They lost my key fob and car for about an hour. It took them from the time we checked in about mid morning until midnight to get us washcloths that we asked for 4 times. The bathroom floor was very slippery and I could go on but not worth it
Stayed 2 nights in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you so much for taking the time to share your experience from your recent stay, Larry. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests depart the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

2/10 Terrible

Ebonee

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Maia

Disliked: Amenities
Worst service Especially from the guy that was at the front desk in the night. Wouldn’t recommend my enemy to stay here.
Stayed 2 nights in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
We are very sorry to hear of your poor experience here and will be actively investigating the service you received from our night desk clerk

2/10 Terrible

mercedes

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for your review. We are sorry we did not meet expectations

2/10 Terrible

Kiara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you for taking the time to rate our hotel, Kiara. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit to Atlanta - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 Okay

Jim

Travelled with family
Liked: Staff & service, amenities
Everywhere you go the smell of pot lingers. Outside the enterance and each visit, in every guest room next to ours.
Stayed 2 nights in Feb 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for your review. I am sorry we did not meet expectations

10/10 Excellent

Guy K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I would recommend this hotel to others. Clean and very friendly staff. I will stay again when I need to be downtown.
Stayed 1 night in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for staying with us!

2/10 Terrible

Mellyssa

Stayed 1 night in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for your review. I am sorry we did not meet expectations

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities
first room was ok, however did see something small crawling on the wall later in the evening the 3rd day. didnt get up to check or i would have left the hotel if it was anything other than a moth or spider. second short notice room was better without a fridge but ok. web site says incidentals was 250 , i was charged 300, for the first stay , we will see what the return is.
Stayed 4 nights in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for your review. I am sorry we did not meet expectations

10/10 Excellent

Guy K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great and very helpful and friendly. Love e the staff here.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for choosing Crowne Plaza Atlanta Midtown. We are delighted to hear that you enjoyed your stay with us and found our staff to be very friendly and helpful.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for your recent stay at Crowne Plaza Atlanta Midtown. We appreciate you taking the time to provide us with your feedback and it is wonderful to hear that you found our hotel to be a good place to stay. We strive to provide all of our guests with an exceptional experience, and we are thrilled that we were able to exceed your expectations. Thank you again for choosing to stay with us and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Denise, Alexandria

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem with room keys would deactivate several times a day forcing guests to return to the front desk. Fire alarm glaring with no announcements or staff directions. Dinning options for lunch in hotel minimal. Staff minimal. I would not recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for bringing this to my attention. I'm sorry to hear about the issues you experienced during your stay at Crowne Plaza Atlanta Midtown. We apologize for the issues given the problems with room keys, fire alarm, and dining options.

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet neat secure staff friendly and helpful
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for taking the time to provide feedback on your recent stay at Crowne Plaza Atlanta Midtown. We are delighted to hear that your experience was enjoyable and that you found the hotel to be quiet, neat, secure, and the staff to be friendly and helpful. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning in my room did not work. The balcony door did not suppose to open but it did and that was unsafe.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for selecting Crowne Plaza Atlanta Midtown as your accommodation. We deeply regret the inconvenience caused to you due to the non-functioning air conditioning and the balcony door that could not be opened due to safety concerns. We apologize for the lapse and assure you that we will take the necessary action to ensure that such issues do not recur in the future.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved everything about this property and would love to book it again when in town, except for one thing. As a traveling businessman, I'm not always able to bring a printer with me; while I was with you, I had an email which had an attachment that I needed a hard copy of, but the staff in formed me that they no no remedy for my predicament. The business center was unavailable, they couldn't take my flash drive and print the document. I was told that it was against policy for them to print it with their equipment. I've traveled the planet and been in all kinds of hotels and never had to go off property to get a document printed. I had a very limited amount of time in the city that day and I had to use a valuable hour of that time finding and going to an off property business to get the hard copy of this one document that I needed.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 14 Apr 2024
Thank you for your feedback about your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for the inconvenience caused by the unavailability of the printer in our business center. We have addressed this issue with our staff to ensure that similar situations are handled better in the future. Your feedback is valuable to us and we hope to have the opportunity to welcome you back to our hotel.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
My experience was horrible. You would think that since we’re past Covid that customer service would have picked up but I couldn’t PAY Litersally for my room to be cleaned . I was there two days and ended up having to change my own bedding and stuff. Then , I left for the airport had to turn around because I left something I. The room . Rushing to not miss flight the key card doesn’t work. I go to front desk and there are literally 15 people checking in . I move to the fromt , literally they can swipe it over the key thing in two seconds and not even stop checking in there guest . No they make me go to the back and wait 20 mins EVEN when I tell them I am going miss my flight. WTH if my flight luckily wasn’t delayed I would have had to spend 6-700 for new flight
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 14 Apr 2024
Thank you for bringing this to my attention. I am sorry to hear about your disappointing experience at Crowne Plaza Atlanta Midtown, and I understand how frustrating it must have been to not have your room cleaned as per your request. I apologize for any inconvenience caused by the long wait at the front desk and the delay in attending to your needs. Your feedback is valuable to us, and I will make sure to share it with the appropriate team to ensure that such incidents do not occur in the future.

4/10 Poor

Blake

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking into the hotel, I was disappointed to find that the air conditioning was not functioning, and the staff had not informed me of this issue beforehand. When I inquired about the AC, one staff member was unresponsive and instructed me to wait in line at the counter. A simple update such as “the AC is currently down, but repairs are underway” would have sufficed and demonstrated better hospitality. Unfortunately, the room conditions further marred my experience. It was not only dirty but also had a foul odor, with visible stains on the carpet and furniture. Additionally, the balcony door was sealed shut, eliminating any possibility of natural ventilation. Due to these unbearable conditions, I requested a full refund and decided to leave within a few hours. Furthermore, there was confusion regarding parking; despite being told at check-in that self-parking was an option, the parking attendants initially insisted that valet was the only available choice. After insisting on what I had been told, they reluctantly directed me to the self-parking area. This level of service was unacceptable, and I expected much better from this establishment.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 14 Apr 2024
Thank you for sharing your experience and feedback regarding your stay at the Crowne Plaza Atlanta Midtown. I am sorry to hear that your experience did not meet your expectations. It is disappointing to know that the air conditioning was not functioning, I apologize for any inconvenience this may have caused. It is regrettable to hear about the unresponsive staff member, the dirty room with a foul odor, and we do apologize for the balcony door that was sealed shut due to safety reasons. Additionally, I apologize for the confusion regarding parking and the inconsistency in the information provided by the staff. Please be assured that I will pass on your feedback to the appropriate departments to ensure that corrective action is taken to prevent such incidents in the future. Thank you for choosing the Crowne Plaza Atlanta Midtown, and I hope that you will give us another opportunity to exceed your expectations in the future.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room and bath. Limited TV but overall very good experience.
Stayed 2 nights in Apr 2024
Response from Jada Sayles on 12 Apr 2024
Thank you for taking the time to share your valuable feedback with us regarding your recent experience at Crowne Plaza Atlanta Midtown. We are delighted to hear that you enjoyed the spacious room and bath. However, we apologize for any inconvenience caused by limited TV options. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.

6/10 Okay

neha

Travelled with family, Business traveller
Disliked: Amenities
Check in took forever due to a ‘glitch’ No water in the room. Not the cleanest.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 12 Apr 2024
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We would like to extend our sincere apologies for any inconvenience caused during your check-in process due to a technical glitch. We understand the importance of providing a seamless check-in experience and we regret that we fell short on this occasion. Additionally, we would like to apologize for the lack of water in your room and the cleanliness issues you encountered. We take these matters very seriously and we will be reviewing our procedures to ensure that such issues are not repeated in the future. Thank you again for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.

2/10 Terrible

Alexa

Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, there was nothing special about the property. My shower head was damaged, and the wall around it was damaged by water.
Stayed 2 nights in Apr 2024
Response from Jada Sayles on 9 Apr 2024
Dear Alexa, Thank you for your feedback regarding your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for any inconvenience you experienced with the shower head and wall. Our team takes great pride in cleanliness and maintenance and has already addressed the issue. Please contact us if you have any further concerns. We hope to exceed your expectations in the future.

10/10 Excellent

Wilna

Stayed 4 nights in Mar 2024
Response from Jada Sayles on 4 Apr 2024
Dear Wilna, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
We were very happy with this hotel overall, but they could be better about the room maintenance. The light by the door didn't work, the latch for the bathroom door was broken, and the bathtub drain was slow.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 2 Apr 2024
Dear Laura, Thank you for your feedback on your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for the inconvenience you experienced with the light, bathroom door latch, and bathtub drain. We have shared your concerns with our maintenance team and will take immediate action to rectify the issues. Your feedback helps us improve and provide the best experience for our guests. We hope to have the opportunity to provide you with an exceptional stay on your next visit. Thank you for choosing Crowne Plaza Atlanta Midtown.

10/10 Excellent

Notashia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was good
Stayed 1 night in Nov 2023
Response from Jada Sayles on 30 Mar 2024
Dear Notashia, Thank you for your positive feedback about your stay at Crowne Plaza Atlanta Midtown. We're thrilled to have met your expectations and created a memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Duane

Liked: Staff & service, amenities, property conditions & facilities
Overall as advertised a very well kept property...and the room upgrade made it even sweeter!!
Stayed 1 night in Mar 2024
Response from Jada Sayles on 30 Mar 2024
Dear Duane, Thank you for reviewing Crowne Plaza Atlanta Midtown. We are delighted to have exceeded your expectations and that your room upgrade made your stay even better. Your five-star rating is truly appreciated. We look forward to welcoming you back in the future.

4/10 Poor

Martin

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Old and dirty lobby and lounge furniture. Incredibly overpriced food and drink. Sheets and bedding had black spots all over.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 29 Mar 2024
Dear Martin, We apologize for any inconvenience you experienced during your stay at the Crowne Plaza Atlanta Midtown. Your feedback on our lobby and lounge furniture, food and drink prices, and cleanliness is appreciated. We have taken note of your comments and will address them promptly. We hope to exceed your expectations during your next visit to Atlanta. Please reach out to us if there is anything else we can do to enhance your future stays. Thank you for sharing your review.

4/10 Poor

Toneka

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I checked in and stayed there for three days. I never received any new bedding and I requested it twice. I called down for a new bedding, and I never got it and calling the front Numerous times, never got an answer and $50 a day for your valet parking is crazy when you stay at the hotel
Stayed 3 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for sharing your experience from your recent stay with us, Toneka. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we will share your feedback with our leadership teams to ensure the necessary guidelines are in place to prevent this issue from happening in the future. We hope that you will give us another try and let us prove this to you during your next visit to Atlanta.

10/10 Excellent

Camilla

Stayed 1 night in Feb 2024
Response from Jada Sayles on 27 Mar 2024
Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Kimbra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the hotel overall, but there were some issues. First, do not pay extra for a balcony room. When we got to the room we were disappointed to find that we could not open the door to go out on the balcony. They have sealed all balcony doors. Secondly, the elevators were super slow. Otherwise, the facility is nice.
Stayed 2 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 23 Mar 2024
Thank you for your review. I will be sure our balcony information is updated

6/10 Okay

JahNiya

Liked: Staff & service
I didn’t like how I was charged extra money for being late and that i was put in a room with 2 beds instead of one. The hot water barely worked and the carpet was dirty.
Stayed 3 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 23 Mar 2024
Thank you for your review. I am sorry we fell short of expectations.

4/10 Poor

Ebony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not that great the people at the front desk were rude, they took forever to answer the phone when I called the front desk, house keeping didn’t cleaned my room just gave me towels and I stayed 4 nights. I expected better and there is no access to the balcony, it’s bolted shut.
Stayed 4 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 23 Mar 2024
Thank you for your review. I am sorry we fell short of expectations. I will be coaching our team to provide friendlier service

6/10 Okay

Maleah

Stayed 1 night in Mar 2024
Response from Jada Sayles on 12 Apr 2024
Thank you for providing feedback on your stay at the Crowne Plaza Atlanta Midtown. We sincerely apologize for not meeting your expectations. Please provide us with more information about how we can improve your experience. We hope to have the opportunity to welcome you back in the future and provide a better experience.

10/10 Excellent

Quinterious

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful staff was great.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 21 Mar 2024
Dear Quinterious, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terrible

Darius

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Close to everything downtown. I didn’t like the fact that our room wasn’t cleaned when we checked in, and the box spring was broken on one of the beds in one of the rooms that we paid for. Walking in to literal trash in our room and the linen not being changed was a big miss. I don’t know if the cleaning staff is overwhelmed, but this is a new experience for someone who travels a fair amount. Not a happy customer.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 20 Mar 2024
Dear Darius, We apologize for the inconvenience and unsatisfactory condition of your room during your stay at Crowne Plaza Atlanta Midtown. We take your feedback seriously and are actively investigating the issues with our housekeeping department. Please contact us directly to discuss your future reservation and make the necessary arrangements. We appreciate your understanding and hope to welcome you back soon.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jada Sayles on 20 Mar 2024
Dear Erica, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jada Sayles on 19 Mar 2024
Dear Chelsea, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Okay

diana

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property was nice. My room was dirty, the AC was broken and no one answers the phone at the front desk. Disappointed with the condition of the room and lack of housekeeping. Had to hunt down towels and there was trash in the hallways.
Stayed 3 nights in Mar 2024
Response from Jada Sayles on 18 Mar 2024
Dear Diana, We apologize for the issues you experienced during your recent stay at our Crowne Plaza Atlanta Midtown hotel. We are sorry for the cleanliness issues, the broken AC, the unavailability of the front desk, and the oversight in providing towels and trash in the hallways. We have shared your comments with our team and are working to rectify the issues as quickly as possible. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for your feedback.

10/10 Excellent

Fanniqua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 19 Mar 2024
Dear Fanniqua, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terrible

Rosaly

Disliked: Cleanliness, amenities, property conditions & facilities
The room was gross bed spreads when I pulled them back had mold on the sheets… the carpets had a bad smell… the hotel in general was just not it.. in the lobby they wanted $12 for a water bottle..
Stayed 3 nights in Mar 2024
Response from Jada Sayles on 18 Mar 2024
Dear Rosaly, We apologize for the room condition and the unpleasant smell of carpets. We will ensure the housekeeping team is aware and take necessary measures. We appreciate your feedback on the pricing of the water bottle. Your comments have been shared with the appropriate hotel management teams. We hope to have the opportunity to provide you with an exceptional experience in the future. Thank you for your valuable feedback.

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Jada Sayles on 9 Apr 2024
Dear Sarah, Thank you for leaving a 5-star review! We're glad you enjoyed our location in Atlanta Midtown. We hope to see you again soon.

10/10 Excellent

Badd

Stayed 3 nights in Feb 2024
Response from Shantrell Ringo on 5 Apr 2024
Hi, Badd, thank you for the 5 out of 5 ratings.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
The buffet was expensive, and the kitchen could not keep up with food being available. Not worth the price. Other than that, the hotel was great.
Stayed 3 nights in Mar 2024
Response from Jada Sayles on 15 Mar 2024
Dear Darla, Thank you for your feedback on your stay at Staybridge Suites Atlanta Midtown. We appreciate your positive comments and apologize for any inconvenience you faced with the buffet. We will address the issue with our kitchen team to ensure it does not happen again. Please reach out to our guest relations team if you need anything else. We look forward to welcoming you back for an even better experience.

4/10 Poor

Kit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hidden fees at check in. Incorrect information regarding details on the Expedia app.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 13 Mar 2024
Dear Kit, Thank you for your feedback on your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for any inconvenience you experienced due to hidden fees and incorrect information on the Expedia app. We are committed to being transparent and providing accurate information to our guests. Your feedback is valuable in helping us improve our services. We would appreciate the opportunity to discuss your concerns further. We hope to have the chance to welcome you back in the future.

6/10 Okay

Karen

Travelled with family
Disliked: Property conditions & facilities
Lack of room service and it front desk answering phones. You have to leave your room to ask a question
Stayed 3 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 12 Mar 2024
Thank you for your feedbackYour concerns will be addressed with appropriate departments to improve our service.