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Reviews of Baymont Inn and Suites Douglasville Atlanta

2.5 out of 5
Baymont Inn and Suites Douglasville Atlanta
8315 Cherokee Blvd., Douglasville, GA

Reviews

5.6
Rating 10 - Excellent. 61 out of 317 reviews" "
Rating 8 - Good. 55 out of 317 reviews" "
Rating 6 - Okay. 50 out of 317 reviews" "
Rating 4 - Poor. 51 out of 317 reviews" "
Rating 2 - Terrible. 100 out of 317 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenyon

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and very relaxing
Stayed 2 nights in Mar 2024

8/10 Good

Myesha

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff.
Stayed 1 night in Feb 2024
Response from UKP on 9 Mar 2024
Dear Myesha,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel up to your standards. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Urmi Kishor Patel

2/10 Terrible

Dynisa

Stayed 1 night in Mar 2024
Response from UKP on 23 Apr 2024
Dear Alina,Thank you for taking the time to share your feedback about your recent stay. We're disappointed to learn it wasn't a 5-star experience, and we sincerely apologize for the inconveniences you encountered.

2/10 Terrible

Trina

Disliked: Cleanliness, staff & service, property conditions & facilities
Would never stay there, woke up to roaches crawling all over my luggage on the table one was even in the bed with me it's all in the bathroom breakfast OMG bread and cereal
Stayed 3 nights in Nov 2023

2/10 Terrible

Robin

Stayed 4 nights in Oct 2023

2/10 Terrible

Brittney

Stayed 3 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend 👍
Really nice and helpful staff and great rooms had a awesome experience 10/10
Stayed 1 night in Nov 2023
Response from UKP on 9 Mar 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel up to your standards. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Urmi Kishor Patel

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023

8/10 Good

Michael

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

William

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not for me
Musty smell opening door. 2 rooms i took. Second room better. Killed a cockroach. Running under the bed across the room. Cigarette burns in bedding. Room taxes as much as room. Furniture worn. Slept with lights on . Security boy open carried a firearm. He needed a uniform and a security badge. Mentioned it was because of the prison was so close and people come here to visit prisoners.
Stayed 5 nights in Oct 2023

8/10 Good

Joy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spacious, i wasn't expecting to pay a deposit for the room i booked online through expedia so i felt blindsided by that and i was told i would gwt it refunded in the morning, but when we checked out we were told the refund would be in our account in an hour. I called the hotel to find out the refund was never issued.
Stayed 1 night in Oct 2023

10/10 Excellent

Sheshonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches, hair dryer didn’t work and was melted I have pictures of it, and only2 light bulbs in bathroom very dark to get ready
Stayed 1 night in Sep 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

glenda

Liked: Cleanliness
Disliked: Property conditions & facilities
Pictures of the breakfast were deceiving. Pictures showed hot breakfast with meats and eggs. breakfast was only cereal, packaged muffins, bread for toasting but no toaster butter or jelly, waffles but no butter.
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be thoroughly cleaned, the baseboards in the room are very dirty, the exterior or the property has trash that needs to be picked up, the carpet inside the bldg is soiled, my family and I occupied several rooms and in one of their rooms was roaches
Stayed 2 nights in Jul 2023

2/10 Terrible

Nathaniel

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was long and we had to wait outside because the lobby area was closed. When we arrived at the room it smelled old and the bed sheets had burned holes in them. We requested change room and it’s was the same poor quality. We have to pay so much for poor service and poor quality room…
Stayed 1 night in Jul 2023
Response from UKP on 27 July 2023
Dear Nathaniel,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. General ManagerBaymont Inn and SuitesSincerely, Urmi Kishor Patel

4/10 Poor

Angelica

Disliked: Cleanliness, property conditions & facilities
Very dirty bathroom 🛁 and according to it was a non-smoking area and there was a lot of marijuana and not very pleasant
Stayed 2 nights in Jun 2023
Response from UKP on 20 July 2023
Dear Angelica,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

2/10 Terrible

semaja

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like dirty room. I left and got a refund.
Stayed 3 nights in Jun 2023
Response from UKP on 5 July 2023
Dear Semaja,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Urmi Kishor PatelGeneral ManagerBaymont Inn and Suites

6/10 Okay

Laron

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from UKP on 5 July 2023
Dear Laron, Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

10/10 Excellent

Markcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from UKP on 21 July 2023
Dear Marcus,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

2/10 Terrible

Clarissa

Disliked: Cleanliness, staff & service, property conditions & facilities
There's no elevator,I had to carry all my bags up 2 flights of stairs.i booked online and was told I still needed to pay a security deposit for what? I had a knee appointment on Friday the 26 th if may no elevator ever night I stayed a couple fought, slam doors,the place smell like weed, and piss.my sheets were nasty the hall floors were never vacuumed this place is horrible I want stay here again.when I checked out a day early the clerk still said what about the security deposit are u kidding me.dont stay here it's a 0 rating for me.
Stayed 4 nights in May 2023
Response from UKP on 21 July 2023
Dear Clarrisa,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

2/10 Terrible

Dontae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from UKP on 21 July 2023
Dear Donate,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

2/10 Terrible

Shakira

Disliked: Cleanliness
Hotel has a bad odor and I didn’t get to receive my aarp discount 🙁
Stayed 1 night in May 2023

6/10 Okay

Brenda

Travelled with family
Liked: Staff & service
To difficult getting in and smelled like a skunk
Stayed 1 night in May 2023

4/10 Poor

Monica

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The hallways smelled like cigarette smoke, no elevator. The 1st room they gave me had blood stain on it. I had to go to the front desk to get my own sheets and towels
Stayed 2 nights in Apr 2023

4/10 Poor

Sieeda

Disliked: Staff & service, room comfort
Unfortunately the inside of the door looks like somebody broke in it was clean the staff was not friendly it's like a 50-60 situation if I go back
Stayed 2 nights in Apr 2023

2/10 Terrible

Samuel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from UKP on 21 July 2023
Dear Samuel,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from UKP on 21 July 2023
Dear Frank,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

2/10 Terrible

Kelsea

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The water in the tub came out black, then I saw a roach and there was stitch of odor left on my clothes when I got back home. Worst hotel I’ve ever stayed in. The hotel front desk was nice but when it was time to check out she wasn’t as friendly. I won’t stay here anymore.
Stayed 2 nights in Apr 2023

6/10 Okay

Latasha

The room was smaller compared to the rooms at other Baymont locations. The amenities were not up to standard.
Stayed 1 night in Apr 2023
Response from UKP on 21 July 2023
Dear Latasha,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

8/10 Good

Ebony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from UKP on 21 July 2023
Dear Ebony,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

6/10 Okay

Michael

Stayed 1 night in Apr 2023

2/10 Terrible

Juvetta Marshall

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE of this property, the rooms are not cleaned very well, a lot of rusting in the rooms. This company took my deposit and will not give it back. They told me I had 7 days to get my deposit and they did not honor it. I don't know why it just didn't go back onto my card. Manager would not come out and talk, only sent her staff member that was very RUDE! I would advise anyone to steer clear of this property you will be disappointed. This property should be torn down or completely remodeled starting with the staff! I will not EVER come back here and will advise others as well.

8/10 Good

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from UKP on 21 July 2023
Dear Latoya,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good experience would recommend
Stayed 1 night in Mar 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet
Stayed 3 nights in Mar 2023

4/10 Poor

Therese

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Houskeeping didn't properly stock
There was no waste basket in the room at all. There was no kleenex in the container at all. Dead bugs on the floor, one crawling on the tv screen. The side of the bathtub was dirty. Hallway stinks.
Stayed 1 night in Mar 2023
Response from UKP on 21 July 2023
Dear Therese,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a funeral and I hotel was clean and they even asked if I needed clean sheets and towels. And I was able to get a smoking room
Stayed 2 nights in Mar 2023

6/10 Okay

richard

Travelled with family and small children
Disliked: Amenities
Place didnt seem to clean

6/10 Okay

PAULETTE

Liked: Cleanliness, staff & service, room comfort
It was just ok i would not go back they need to update the place
Stayed 2 nights in Dec 2022
Response from UKP on 21 July 2023
Dear Paulette,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2022

10/10 Excellent

Kenyon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from UKP on 21 July 2023
Dear Kenyon,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General ManagerBaymont Inn and Suites

10/10 Excellent

Dale, MULBERRY

Business traveller
Liked: Staff & service, property conditions & facilities
I was upgraded from a double bed room to a king.
Stayed 1 night in Aug 2022
Response from UKP on 23 Aug 2022
Dear Dale,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel up to your standards. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Urmi Kishor PatelGeneral ManagerBaymont Inn and Suites

6/10 Okay

Jakia

Stayed 4 nights in Jul 2022

2/10 Terrible

Angelina

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was a literal nightmare to stay at. online this place seems like a nice affordable inn close to atlanta, however, upon arrival you soon realize that this place is a shelter. when we first walked in we noticed that the room had not been cleaned as there were clothing and other personal items left behind. there is little to no light in the rooms and it smelled of mold. the air conditioning is on a timer at all times. the fridge is filled with water as it isn’t nearly cool enough for anything you put inside. there are ants roaches and plenty of other critters in the rooms. the back parking lot is a hang out for the “long stay residents” and is overall a scary and dark place to be. there are homeless people living here for $100 a month while tourist pay that price for the night. they don’t give guest any amenities as it is strictly for “long stay guest”. there are all types of people living there. we saw couples fighting, people pouring out grease from the food they cooked, a man you stalked my cousin and I that seems mentally challenged and much more. after the first night we talked to some people and realized that the manager of the hotel is also the manager of the gas station down the road and that this place was in fact a shelter. we decided that this place was not a good fit for us as two of the people in my party have cancer and are very ill. when we went to the front desk to cancel the rest of our nights they could not find the paperwork or any indication that
Stayed 4 nights in Jul 2022
Response from UKP on 21 July 2022
Dear Angelina, Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear of the issues you have experienced at our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General Manager Baymont Inn and Suites

8/10 Good

Mary Joe

Travelled with family
Liked: Cleanliness
Breakfast was not great I'm diabetic had nothing for me to enjoy
Stayed 1 night in Jul 2022
Response from UKP on 21 July 2022
Dear Mary, Thank you for taking the time to tell us about your experience at Baymont by Wyndham Douglasville Atlanta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear of the issues you have experienced at our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Urmi Kishor Patel General Manager Baymont Inn and Suites