Exterior

Reviews of Americas Best Value Inn Douglasville

2.5 out of 5
Americas Best Value Inn Douglasville
5481 Westmoreland Plaza, Douglasville, GA

Reviews

7.2

Good

Rating 10 - Excellent. 278 out of 965 reviews" "
Rating 8 - Good. 277 out of 965 reviews" "
Rating 6 - Okay. 198 out of 965 reviews" "
Rating 4 - Poor. 89 out of 965 reviews" "
Rating 2 - Terrible. 123 out of 965 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was good. Room was clean & comfortable. It said free breakfast, but it was more like free breakfast snacks, just muffin packs. Other than that, our stay was cool & quiet.
Stayed 7 nights in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Keith,Thank you for taking the time to provide feedback on your recent stay at our establishment. We are pleased to hear that your check-in experience was smooth and that you found your room clean and comfortable. Ensuring a pleasant and comfortable stay for our guests is our top priority.We appreciate your comment regarding the breakfast offerings. Your feedback is important to us as we continuously strive to improve our services and offerings. We will review our breakfast options to ensure we provide a more satisfying and varied selection for our guests.We are glad to hear that you enjoyed a cool and quiet stay with us. Providing a peaceful environment for our guests is part of our commitment to ensuring a restful experience.Thank you for choosing our establishment, and we hope to have the opportunity to welcome you back in the future. If you have any further suggestions or if there is anything else we can do to enhance your experience, please do not hesitate to let us know. We value your feedback and appreciate your patronage.

4/10 Poor

Andrew

Travelled with family
I booked a non smoking room and it smell badly of smoke , when I asked to move they said all smell like that
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Andrew, We apologize for any inconvenience you experienced during your stay. Our team strives to uphold high cleanliness standards, and we will address this concern with our staff to ensure we meet expectations. Your feedback is valuable to us, and we appreciate you bringing this to our attention.

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, chunks of paint, falling off the ceiling, shower curtain rod brackets, broken out of the wall, room door hinges broken, the door would not fully close. It looks like a police battering ram broke the door off of its hinges and someone did a terrible job trying to reattach it with a couple of screws and a metal bracket. Light switches were cracked and people were working on cars and trucks in the parking lot with loud tools until 11 o’clock at night.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Steve,Thank you for sharing your detailed feedback about your recent stay at our hotel. Firstly, we are sorry for the issue you had with your room. Our team will conduct a thorough inspection of the affected area and take immediate action to rectify the situation.We regret that you experienced issues with paint falling off the ceiling and broken shower curtain rod brackets. We strive to maintain our rooms in good condition, and your feedback will be shared with our maintenance team, and we will ensure that the necessary repairs are promptly carried out.As for the condition of the room door hinges and the door itself. It is unacceptable that you encountered such a poorly repaired door. We will investigate this matter thoroughly and take immediate steps to rectify the situation. Our goal is to provide a safe and secure environment for our guests.Regarding the cracked light switches, we will inspect the room thoroughly to identify and replace any damaged or faulty switches to ensure the safety and comfort of our guests.Regaring the disturbance caused by noise from individuals working on cars and trucks in the parking lot, we strive to maintain a peaceful environment for our guests, and we will address this issue with our security team to ensure that such disruptions are minimized in the future.Your feedback is invaluable to us as we continuously strive to improve our facilities and services. We appreciate your patience and understanding as we work to address these matters. If there is anything else we can do to rectify the situation or if you have any further comments, please do not hesitate to reach out to us directly. We are committed to ensuring your satisfaction as our guest.

4/10 Poor

Donte

Business traveller
Disliked: Amenities
Housekeeping will not knock before they enter People hang out in the parking lot Be aware of your surroundings
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Donte, We appreciate your feedback and take all comments seriously to improve our guests' experiences. Your safety is our priority, and we recommend reaching out to the management team with any concerns for further assistance.

10/10 Excellent

Britney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 14 Mar 2024
Hi Britney,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Leon

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 15 Mar 2024
Hi Leon,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 Poor

Kendrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 31 Jan 2024
Hi Kendrick,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 5 Jan 2024
Hi Tariq,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Chandreca

Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 13 Jan 2024
Hi Chandreca,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Samantha

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 14 Dec 2023
Hi Samantha,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Rosnesha

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 14 Dec 2023
Hi Rosnesha,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Javana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on 8 Feb 2024
Hi Javana,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

4/10 Poor

Dawn

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
We stayed in the smoking rooms but they had cockroaches.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 30 Nov 2023
Hi Dawn,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the presence of cockroaches in your room. That should not have been the case and we terribly regret this incident.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 Good

maicie

Stayed 6 nights in Nov 2023
Response from Guest Relations Management on 29 Nov 2023
Hi Maicie,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Willard

Liked: Staff & service
It was cheap and affordable but one of the towels in the bathroom was dirty
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 26 Nov 2023
Hi Willard, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that you have enjoyed most aspects of your stay.Thank you for your feedback on the towels. We apologize for the inconvenience. We shall address this issue with our housekeeping team. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

6/10 Okay

Leeann

Travelled with family
The bathrooms were dirty and beds and pillows were like sleeping on rocks and the floors were dirty
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 15 Nov 2023
Hi Leeann,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We sincerely apologize for the issues you encountered during your stay, especially the dirty bathroom and uncomfortable beds and pillows.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 Good

Javana

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was a little dirty had baby roaches in the bathroom and the floor wasnt vacumed, had toenail on the floor and bed had hair in it.
Response from Manager on 12 Nov 2023
Hello Javana,Thank you for sharing your experience with us. We are sorry to hear that your room did not meet your expectations in terms of cleanliness. We take these matters seriously and will share your feedback with our housekeeping team for immediate improvement. Your satisfaction is our top priority and we apologize for any inconvenience caused.

2/10 Terrible

Tonya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 10 Nov 2023
Hi Tonya,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Demetria

Stayed 1 night in Nov 2023
Response from Guest Relations Management on 23 Nov 2023
Hi Demetria,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Samuel,Thank you for taking the time to provide feedback on your recent stay. We appreciate your positive rating and it's great to hear that you had a fantastic experience with us. We strive to provide exceptional service and a memorable stay for all our guests. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 17 Oct 2023
Hi Javier, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet!
Nice, quiet and clean. Close to restaurants. Easy to get to. Enjoyed our stay
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 17 Oct 2023
Hi Sheila, Thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated most aspects of your stay, especially the room and the location.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

6/10 Okay

athena

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Okay
The lady that checked us in was very nice. Room was clean but the most uncomfy bed/pillows ive ever used.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 17 Oct 2023
Hi Okay, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that you enjoyed most aspects of your stay. We are happy to learn that you found the room clean and that the staff provided you with friendly service.Thank you for your feedback on the pillows. We sincerely apologize for the inconvenience. Given that we are always looking for ways to improve the hotel experience for our guests, your feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive place to stay
Always a good experience and comfortable stay.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 15 Oct 2023
Hi Anthony,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Judy

Business traveller
My room was clean and well maintained. Road noise was at a minimum.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 8 Oct 2023
Hi Judy, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

mario

Business traveller, Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
MILDEW
It had a very strong order of mildew. Towels and sheets are very old and warn out. We had to freeze to tolerate being in the room.
Stayed 3 nights in Sep 2023
Response from Guest Relations Management on 5 Oct 2023
Hi Mario, Thank you for your feedback. We sincerely regret all the inconvenience you had during your most recent reservation, particularly with regard to the presence of mildew in your room and towels in poor condition. We are also very sorry that you found the room to be very cold. We would like to hope that the staff provided you with assistance. We are saddened that these issues made your stay unpleasant. These are being looked at and dealt with by the proper department. We appreciate you bringing this to our notice since it enables us to see where we need to work on improvements.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property rooms are very nice and clean and the staff are very friendly and polite and it's quite everything was perfect
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 30 Sept 2023
Hi Jerry, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you had a great time and that you love our guest room and its amenities!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a very pleasant and enjoyable experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!

4/10 Poor

Andreric

Disliked: Staff & service
The stay was sub par.
Stayed 5 nights in Sep 2023
Response from Manager on 30 Sept 2023
Hello Andreric,We can't thank you enough for sharing your feedback with regards to our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Guest Relations Management on 22 Sept 2023
Hi David, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Six flags ko
Basic hotel no problem
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 22 Sept 2023
Hi Gary, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

2/10 Terrible

Veona

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We did not stay at this hotel. We were told get a refund from expedia. The hotel room smelled strongly of cigarette mixed with mold. The area had strange people coming and going. We left before placing our suitcases in the room due to the smell. Please refund our money. Thanks
Stayed 3 nights in Jun 2023
Response from Guest Relations Management on 17 Sept 2023
Dear Veona, We appreciate your feedback and would like to extend our sincere apologies for the issues you experienced during your recent booking. It is our priority to provide a comfortable and enjoyable experience for all our guests, and we understand that we fell short of your expectations in several areas. We are especially disappointed to hear that there was a hint of cigarette smoke in your room. As a smoke-free establishment, this is not in line with our standards, and we will take immediate steps to address this and ensure that our rooms are thoroughly refreshed to provide a clean and pleasant environment for our guests. For further questions or assistance, please don't hesitate to follow up with Expedia's customer service for updates on the credit or cancellation results. We wish you smoother and more enjoyable travels in the future.

10/10 Excellent

Sheshonne

Liked: Staff & service, property conditions & facilities, room comfort
Front desk personnel was extremely friendly during check in and check out. Room was decent bed was very comfortable. Only issue is there’s roaches!!
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 12 Sept 2023
Dear Sheshonne,It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We strive to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. We are happy that you like the room and that the staff desk provided you with a friendly service.However, we are very sorry for the presence of cockroaches. We would like to assure you that we take cleanliness very seriously, and we have taken steps to address this issue that has led to your negative experience. We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Damani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value overall! Not too pricey, in a small, quiet area not far from the city and wonderful staff!
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on 6 Sept 2023
Dear Damani, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We are glad that you found the hotel to be of good value. We are also happy that you liked the location and appreciated the friendly service of our staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is accommodating, I have enjoyed my stay here. The room was clean and i had no issues.
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on 6 Sept 2023
Dear Joy, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the friendly service of the staff and the room.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Have stayed at this no frills motel many times while in GA for business a,nd had no incidents, But today they gave me a room in a different building near pool. The room smelled moldy and had insects.
Stayed 1 night in Sep 2023
Response from Manager on 2 Sept 2023
Dear Guest,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 31 Aug 2023
Dear Joy, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 20 Aug 2023
Hello Wanda,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

shanika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on 17 Aug 2023
Dear Shanika, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Christine

Stayed 6 nights in Jul 2023
Response from Guest Relations Management on 24 Aug 2023
Dear Christine, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Vincent

Stayed 3 nights in Jul 2023
Response from Guest Relations Management on 22 Aug 2023
Dear Vincent, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

6/10 Okay

Gail

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 17 July 2023
Dear Gail, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 15 July 2023
Hello Jessica,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
Too dirty.low standard to be advertise
Stayed 3 nights in Jun 2023
Response from Guest Relations Management on 11 July 2023
Dear Gloria, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you would return and allow us to provide you with a far superior experience.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Very well maintained.
Stayed 4 nights in Jul 2023
Response from Guest Relations Management on 7 July 2023
Dear Bruce, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you had a good time and that you thought the accommodations were comfortable and pleasant.Thank you for your feedback. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort to stay at for the price. Honestly, I was surprised it didn't cost more and the clerks weren't wearing tuxedos and such.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 6 July 2023
Dear Jacob, It's great to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Michelle

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscaping and flowers. Easy, convenient parking with separate area for big rigs. Friendly staff. Grab n go breakfast with muffins, fruit, juice, coffee and donuts. An overall great stay.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 4 July 2023
Dear Michelle, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are also delighted that you love our location and our breakfast! We are overall very happy to know that you had an enjoyable stay! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Vickie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 29 June 2023
Dear Vickie, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Arrived very early and the front desk manager allowed me an early check in which was awesome. Thank you.
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 29 June 2023
Dear Anthony, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a five-star experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Evette

Stayed 1 night in Jun 2023
Response from Guest Relations Management on 4 July 2023
Dear Evette, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Billy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like stale smoke and The room wasn't as clean as it should have been. They was people hanging in the parking lot at all hours of the night. Very loud music being played. That's good. Not sleep good .Was uncomfortable or customer service and tell them they're coffee pot didn't work and they said sorry. Too bad but we can give you an ashtray
Stayed 2 nights in May 2023
Response from Guest Relations Management on 15 May 2023
Dear Billy, Thank you for your feedback. We apologize for all the inconvenience you have experienced during your recent booking, especially with your room seemingly not having been thoroughly cleaned, and for the poor behavior of our staff. We are also sorry for the presence of some people who have made you feel uncomfortable and disturbed. We are saddened that these issues made your stay unpleasant. We are investigating and addressing these matters with the appropriate department. We would like to thank you for bringing this matter to our attention, as it allows us to identify areas where we need to improve. We hope that you will consider staying with us in the future, and please do not hesitate to contact us if you have any further concerns.