Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Check availability

Reviews of Crowne Plaza Atlanta - Midtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Atlanta - Midtown, an IHG Hotel
590 W Peachtree St NW, Atlanta, GA

Reviews

6.8
Rating 10 - Excellent. 365 out of 1195 reviews" "
Rating 8 - Good. 224 out of 1195 reviews" "
Rating 6 - Okay. 252 out of 1195 reviews" "
Rating 4 - Poor. 185 out of 1195 reviews" "
Rating 2 - Terrible. 169 out of 1195 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jamie

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
There was a hold placed for double the cost that has still not been removed.
Stayed 2 nights in May 2024

4/10 Poor

Joe

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
For the name of property I was amazed at the condition of hotel. Room bathroom light did not work. Carpets old toilet paper holder held together with a gear clamp. Ice floor no accessible some staff helpful some rude. TV channels freeze and have only 20 channels. Needs improvement specially with the package plus flight deal.
Stayed 4 nights in May 2024

6/10 Okay

Alexis Del

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During my recent stay at the Crowne Plaza, I encountered several issues that fell short of the brand’s usual standards. Firstly, the air in the hallway was noticeably heavy, likely due to old carpeting that does not appear to be cleaned regularly. This issue extended to the carpet in the room, which also seemed neglected in terms of cleanliness. Secondly, the amenities provided were insufficient despite the spaciousness of the room. Soap was available only in the shower, which was inconvenient. Lastly, the breakfast was quite disappointing in terms of food quality, although the service provided by the restaurant staff was commendable. Overall, my experience at this Crowne Plaza location was far below the quality I have come to expect from the brand based on my stays at other international locations.
Stayed 2 nights in May 2024

10/10 Excellent

GREG

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in May 2024

4/10 Poor

Jonathan

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Thamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a weekend getaway!
Response from Jada Sayles on 17 May 2024
Dear Thamar, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Terrible

Joseph

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The room have so much roaches
Stayed 1 night in May 2024
Response from Shaylene C. on 16 May 2024
Mr. Joseph,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experience, a clean, comfortable and pleasant place to stay, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

William, Cumming

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear William, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Malaya

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in May 2024
Response from Jada Sayles on 17 May 2024
Dear Malaya, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great last minute pricing and easy ability to book.
Stayed 1 night in Mar 2024
Response from Jada Sayles on 17 May 2024
Dear Cheryl, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I expected in a hotel. Quiet and relaxing
Stayed 3 nights in Mar 2024
Response from Jada Sayles on 17 May 2024
Dear Ashley, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Terrible

Faviola Tarin

Business traveller
Disliked: Amenities
Do not stay here by far the worst experience ever! All rooms are disgusting, very humid, smell like mold, missing room essentials, staff and management are rude and not helpful at all!!
Stayed 5 nights in May 2024
Response from Shaylene C. on 13 May 2024
Ms. Tarin I earnestly apologize for your unsatisfactory experience at our hotel regarding our staff and cleanliness. We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upkept in terms of amenities and maintenance. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We hold our team to the highest standards and regret that we didn’t meet those expectations. We have shared your feedback with our team in order to improve in these areas.

10/10 Excellent

DANDRAE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in May 2024
Response from Jada Sayles on 17 May 2024
Dear Dandrae, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

8/10 Good

Jayna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a staycation. It started off unpleasant due to an issue with our room. We contacted the desk about changing rooms and Dara at the front desk immediately accommodated us and changed our rooms to a much nicer one. It made our stay more enjoyable for sure! The only other thing that wasn’t the best was the parking situation with the charge and the lot across the street for self park charged based off of how long you are in the lot for with each exit/entry. And I called customer service ahead of time to inquire about if the pool would be open even though it’s prior to Memorial Day. I was told yes it was and it was not open. I think that may be with Expedia so not the hotel’s fault. However customer service should make sure that they give accurate info as we spoke to several people during our stay who were also told the same thing and were disappointed to find out differently when they arrived. All in all it was a good stay, and close to downtown for what we needed!
Stayed 2 nights in May 2024
Response from Jada Sayles on 17 May 2024
Dear Jayna, I would like to express my gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience caused by the parking situation and the closure of the pool prior to Memorial Day. However, we are pleased to learn that, overall, you had a positive experience during your stay and found the hotel's proximity to downtown beneficial for your requirements.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Julia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I have never once written a bad review but staying here had a negative effect on my trip. The pool was "closed for the season" in May while it was 90 degrees out. They charge you $75 per day for incidentals upon arrival, so for a 3 night stay I was charged $225. Balconies are also locked off so youre not able to use it at all. Staff at the front desk was not pleasant or nice. I would not stay here again.
Stayed 3 nights in May 2024
Response from Jada Sayles on 17 May 2024
Dear Julia, We appreciate you taking the time to provide us with your feedback. We regret any inconvenience caused by the pool being closed for the season, despite its scheduled opening on Memorial Day weekend. We acknowledge the safety deposit charge upon your arrival and apologize for any inconvenience it may have caused. We are also sorry to hear about your experience with the front desk staff. Your feedback is important to us, and we will address these concerns to improve our guests' experience in the future.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Terrible

Carol

Travelled with family
Disliked: Staff & service, property conditions & facilities
No phone, no safe, broken TV, balcony in room screwed shut, pool closed, and NO SOAP in bathroom!
Stayed 4 nights in May 2024
Response from Jada Sayles on 17 May 2024
Dear Carol, I apologize for the inconvenience during your stay. I understand that there were issues with the phone, safe, TV, balcony, pool, and bathroom amenities. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be important for future reference. Thank you once again for your input.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Erika Carolina, Plymouth

Travelled with partner
Disliked: Cleanliness, staff & service
Really well situated, the staff was not so friendly and room was not so clean.
Stayed 4 nights in May 2024
Response from Jada Sayles on 17 May 2024
Dear Erika, We would like to express our regret that we did not meet your expectations during your recent stay. We understand that the level of cleanliness and friendly service fell short. Your feedback is highly valued and will play a key role in our efforts to improve our future offerings. We sincerely appreciate the time you took to share your thoughts with us.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

4/10 Poor

FRANCISCA

Travelled with family
Disliked: Staff & service, property conditions & facilities
I arrived early, check in was ar 4 pm, I asked for Wifi access and the connection showed error, I asked the frontdesk, but they didn't help. My room wasn't clean, on my 3 day stay they never cleaned the garbage can, the window had a crack on the glass, the window glass dirty. I asked 3 times for bed linen for the sofa bed (that I paid for), housekeeping wasn't helpful, finally at 20:30 pm I agreed with them to recieve the bed linen in my room and I made the sofa bed.
Stayed 3 nights in May 2024
Response from Jada Sayles on 17 May 2024
Dear Francisca, Thank you for taking the time to share your feedback with us. We are disappointed to hear about the issues you experienced during your stay at our hotel. We take cleanliness and guest satisfaction very seriously, and we have addressed your concerns with our housekeeping team to ensure that proper measures are taken to prevent these issues from reoccurring in the future. We truly value your feedback as it helps us improve our services and facilities. We hope that you will give us another opportunity to provide you with a better experience in the future.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Lauren

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Lauren, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is beautiful. The staff are rude and unapproachable with exception of the lovely woman running the Valet booth. As soon as you get in the elevator it's an entirely different experience. Everything is very old, musty, and dated. Filthy with halls that had warped/stained carpet that hasn't been vacuumed in who knows how long. Peeling wall paper in the rooms, dirty sticky surfaces, wallpaper slapped covering over outlets. All amenities offered were closed or out of order. I went to two different floors trying to find ice and machines were out of order. The whole experience was honestly unsettling. Like walking into a place frozen in time and left abandoned. I was told 75$ for incidental, and the 50$ unlimited valet parking was actually 50$ per day. As soon as I got up to my room I was charged several hundred dollars inexplicably. I did not even unpack I went right back down to check out and cancel. I did not receive a refund. Waited almost 20 minutes for them to get my car back. Not as advertised. stay somewhere else.
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Jessica, Thank you for sharing your feedback on your recent stay at Crowne Plaza Atlanta Midtown. We apologize for the disappointing experience you had. Your detailed account of the issues you encountered is appreciated, and we are taking immediate action to address them with our team. We are also investigating the unexpected charges on your account and will provide a prompt resolution. Your feedback is important, and we hope you will consider giving us another opportunity to provide you with a more positive experience. If you have any further concerns, please feel free to reach out to us directly. Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Russell

Disliked: Staff & service, amenities
The hotel is basically clean and modern. I had a small issue with my shower because it did not drain properly. They fixed it, but then it happened again. The bigger concern I had is with customer service. When I checked in, the rep at the counter was taking a personal phone call via her bluetooth ear piece while she was checking me; I could tell by the tone and content of her conversation that she was talking to her friend/family, and it was definitely not a conversation pertaining to her work at the hotel. This was frustrating because there was information that I needed, and I was made to feel that I was interrupting her call, even though I was the paying customer in need of assistance. Also, I requested that my room be made up, but when I returned to my room later in the day, they had not made the bed nor left any soap/toiletries. All they did was remove the old towels and give new towels. The internet signal was also weak in the room. I would give a higher rating if the customer service was better, because the hotel/room was fine.
Stayed 4 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Russell, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be clean and modern, but we apologize for the issues you experienced during your stay. We are sorry to hear about the inconvenience with your shower and the lack of attention to detail with your room service. We will address these issues with our housekeeping team to ensure that they are more thorough in the future. We are also disappointed to hear about the lack of customer service you experienced during check-in. We appreciate your feedback and will use it to improve our services for all future guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

8/10 Good

Andrez

Stayed 3 nights in Feb 2024

8/10 Good

Alvin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall property is great. Was not happy paying extra for a balcony room but you can't access it. Could have just gotten a regular room.
Response from Jada Sayles on 17 May 2024
Dear Alvin, We would like to express our gratitude for the positive feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We are truly pleased to have met your expectations and to have been able to provide you with a memorable experience. We eagerly anticipate the opportunity to welcome you back for another exceptional stay. We regret any inconvenience caused by the closure of the balcony, which was necessary due to safety reasons.Warm regards,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Excellent

Fernando, Fort Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Fernando, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Lorena

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Personnel is amazing, unfortunately the property is old and run down.
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Lorena, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Terrible

gerome

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Gerome, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

4/10 Poor

Elisha

Stayed 3 nights in Apr 2024
Response from Jada Sayles on 20 May 2024
Dear Elisha, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts.

10/10 Excellent

Yessica Alejandra

Travelled with family, Business traveller
Muy cool
Stayed 2 nights in Apr 2024

6/10 Okay

Benigno

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Sheet were older, head board was stained and ceiling was peeling. The staff and service was excellent, very helpful and prompt to help.
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Benigno, I apologize for the older sheets, stained headboard, and peeling ceiling. However, I'm glad to hear that the staff provided excellent service and were very helpful and prompt. We appreciate your feedback on your recent stay at Crowne Plaza Atlanta Midtown. Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Excellent

Monique

Stayed 1 night in Apr 2024
Response from Jada Sayles on 20 May 2024
Dear Monique, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

4/10 Poor

Kristen

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel seems super nice when you walk in the lobby, but the room just wasn’t that great. There was blood on our mattress cover. There was no mini fridge and we only had one towel. The ice machine on our floor was broken and it was very hard to get ice in general! You have to use a key for the elevator and I wasn’t able to get to either of the other floors that had ice without a front desk staff member having to help me.
Stayed 2 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Kristen, We apologize for the issues you experienced during your stay. We have addressed the cleanliness concerns and inconvenience with the amenities with our teams. Your feedback is important, and we will strive to make improvements based on your comments. We apologize for the difficulties you encountered with the ice machine and elevator access and will work to ensure these issues are resolved promptly. We hope you will consider staying with us again in the future. If you have any further concerns, please reach out to our management team. Thank you.

2/10 Terrible

Bryson

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The front desk had no intentions of helping us or having good hospitality. Our phone did not work, the wifi code we were given did not work, and we only had one towel
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Bryson, I appreciate your feedback. I apologize for the lack of assistance and hospitality at the front desk. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.

2/10 Terrible

Larry

Travelled with family, Business traveller
Disliked: Staff & service
They lost my key fob and car for about an hour. It took them from the time we checked in about mid morning until midnight to get us washcloths that we asked for 4 times. The bathroom floor was very slippery and I could go on but not worth it
Stayed 2 nights in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you so much for taking the time to share your experience from your recent stay, Larry. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests depart the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

6/10 Okay

Von

Stayed 4 nights in Mar 2024
Response from Jada Sayles on 17 May 2024
Dear Von, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Terrible

Ebonee

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Ebonee, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Terrible

Maia

Disliked: Amenities
Worst service Especially from the guy that was at the front desk in the night. Wouldn’t recommend my enemy to stay here.
Stayed 2 nights in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
We are very sorry to hear of your poor experience here and will be actively investigating the service you received from our night desk clerk

2/10 Terrible

mercedes

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for your review. We are sorry we did not meet expectations

2/10 Terrible

Kiara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you for taking the time to rate our hotel, Kiara. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit to Atlanta - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Lisa, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Jim

Travelled with family
Liked: Staff & service, amenities
Everywhere you go the smell of pot lingers. Outside the enterance and each visit, in every guest room next to ours.
Stayed 2 nights in Feb 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for your review. I am sorry we did not meet expectations

10/10 Excellent

Guy K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I would recommend this hotel to others. Clean and very friendly staff. I will stay again when I need to be downtown.
Stayed 1 night in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for staying with us!

2/10 Terrible

Mellyssa

Stayed 1 night in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for your review. I am sorry we did not meet expectations

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities
first room was ok, however did see something small crawling on the wall later in the evening the 3rd day. didnt get up to check or i would have left the hotel if it was anything other than a moth or spider. second short notice room was better without a fridge but ok. web site says incidentals was 250 , i was charged 300, for the first stay , we will see what the return is.
Stayed 4 nights in Apr 2024
Response from Daniel Balschi- Director of Operations on 26 Apr 2024
Thank you for your review. I am sorry we did not meet expectations

10/10 Excellent

Guy K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great and very helpful and friendly. Love e the staff here.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for choosing Crowne Plaza Atlanta Midtown. We are delighted to hear that you enjoyed your stay with us and found our staff to be very friendly and helpful.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for your recent stay at Crowne Plaza Atlanta Midtown. We appreciate you taking the time to provide us with your feedback and it is wonderful to hear that you found our hotel to be a good place to stay. We strive to provide all of our guests with an exceptional experience, and we are thrilled that we were able to exceed your expectations. Thank you again for choosing to stay with us and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Denise, Alexandria

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem with room keys would deactivate several times a day forcing guests to return to the front desk. Fire alarm glaring with no announcements or staff directions. Dinning options for lunch in hotel minimal. Staff minimal. I would not recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for bringing this to my attention. I'm sorry to hear about the issues you experienced during your stay at Crowne Plaza Atlanta Midtown. We apologize for the issues given the problems with room keys, fire alarm, and dining options.

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet neat secure staff friendly and helpful
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for taking the time to provide feedback on your recent stay at Crowne Plaza Atlanta Midtown. We are delighted to hear that your experience was enjoyable and that you found the hotel to be quiet, neat, secure, and the staff to be friendly and helpful. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

10/10 Excellent

Jose

Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 May 2024
Dear Jose, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning in my room did not work. The balcony door did not suppose to open but it did and that was unsafe.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for selecting Crowne Plaza Atlanta Midtown as your accommodation. We deeply regret the inconvenience caused to you due to the non-functioning air conditioning and the balcony door that could not be opened due to safety concerns. We apologize for the lapse and assure you that we will take the necessary action to ensure that such issues do not recur in the future.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved everything about this property and would love to book it again when in town, except for one thing. As a traveling businessman, I'm not always able to bring a printer with me; while I was with you, I had an email which had an attachment that I needed a hard copy of, but the staff in formed me that they no no remedy for my predicament. The business center was unavailable, they couldn't take my flash drive and print the document. I was told that it was against policy for them to print it with their equipment. I've traveled the planet and been in all kinds of hotels and never had to go off property to get a document printed. I had a very limited amount of time in the city that day and I had to use a valuable hour of that time finding and going to an off property business to get the hard copy of this one document that I needed.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 14 Apr 2024
Thank you for your feedback about your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for the inconvenience caused by the unavailability of the printer in our business center. We have addressed this issue with our staff to ensure that similar situations are handled better in the future. Your feedback is valuable to us and we hope to have the opportunity to welcome you back to our hotel.