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Reviews of Claymore Hotel

3 out of 5
Claymore Hotel
A814, Arrochar, Arrochar, Scotland

Reviews

6.2
Rating 10 - Excellent. 12 out of 103 reviews" "
Rating 8 - Good. 28 out of 103 reviews" "
Rating 6 - Okay. 26 out of 103 reviews" "
Rating 4 - Poor. 23 out of 103 reviews" "
Rating 2 - Terrible. 14 out of 103 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Cathie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhelpful lady at check in. Old and shabby hotel. Bartenders were very friendly. Beautiful view.
Stayed 3 nights in Sep 2023
Response from The Claymore Hotel Representative on 8 Sept 2023
Thank you for sharing your recent stay experience at the Claymore Hotel. We greatly appreciate your feedback, especially considering that we have recently acquired the property and are committed to making improvements. We sincerely apologise for any inconvenience you encountered during check-in and any aspects of the hotel's older appearance. Please rest assured that we are actively working on plans to invest in the property, ensuring a more modern and inviting atmosphere for our valued guests. We are delighted to hear that you found our bartenders friendly and enjoyed the beautiful view of Loch Long which is on our doorstep. Your kind words are truly appreciated. Your feedback is invaluable to us as we strive to enhance the hotel. Please feel free to reach out directly should you plan to return, and we will do our utmost to provide you with a memorable stay. Thank you for choosing the Claymore Hotel, and we look forward to hosting you again soon.

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in a disgrace of maintenance m. Carpets a disgrace, thirty and need of rep
Stayed 1 night in Sep 2023

4/10 Poor

derek

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice views. Hotel needs lots of maintenance
Stayed 1 night in Aug 2023

8/10 Good

Vijay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. Clean and tidy. And the Loch view is just amazing. Breakfast was not that great, very less options considering the price.
Stayed 1 night in Aug 2023

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for one night. Great atmosphere. Beautiful area. Staff are friendly
Response from RM on 11 Aug 2023
Thank you for taking the time to leave a review of your recent stay, it is much appreciated

8/10 Good

david

Liked: Cleanliness, property conditions & facilities
Overall nice
Overall a nice stay...the only thing that let this hotel down was the food.16 pounds for 4 unheated halumi fries with a bit of salad and a vegetable tart with 4 undercooked potatoes.Would return but eat elsewhere.
Stayed 1 night in Aug 2023
Response from RM on 11 Aug 2023
Thank you for your feedback, I will be discussing the points made with the relevant department

6/10 Okay

matthew

Stayed 1 night in Jul 2023
Response from RM on 11 Aug 2023
Thank you for taking the time to rate the hotel

6/10 Okay

Lenny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from RM on 12 Aug 2023
Many thanks for the rating for your recent stay.

8/10 Good

Debbie

Stayed 1 night in Jul 2023
Response from RM on 12 Aug 2023
Many thanks for leaving a rating for your recent stay

6/10 Okay

Liam

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice folk but a dated property that needs updating
Stayed 1 night in Jul 2023
Response from RM on 29 July 2023
Thank you for taking the time to leave feedback, I will be discussing your comments with the relevant people

8/10 Good

Carissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from RM on 29 July 2023
Thank you for your feedback

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was full of pleasant surprises
Staff were excellent in accommodating my needs , especially as i had a suprise for my sisters 50th birthday In the dining room the staff were all excellent and assisted in my sister’s suprise … ( Me wearing a wig) :) Thank you to all the staff at the Claymore Hotel for making my Sisters and her London friends trip such a memorable experience
Stayed 1 night in Jul 2023
Response from RM on 21 July 2023
Many thanks for taking the time to leave a review of your recent stay with us, I am so glad to hear that your sister and her friends enjoyed the stay, we are always happy to help with a surprise! Kind regards

8/10 Good

steven

Stayed 1 night in Jul 2023
Response from RM on 29 July 2023
Thank you for your feedback

2/10 Terrible

Dawn

Stayed 1 night in Jul 2023
Response from RM on 29 July 2023
Thank you for your feedback

8/10 Good

Anuj, Hyattsville

Liked: Cleanliness, staff & service, property conditions & facilities
Arrochar is a very beautiful and hotel is at premier location to explore the town. Beautiful scenery all around the property. Food was great & I enjoyed my stay!
Stayed 1 night in Jun 2023
Response from RM on 7 July 2023
Thank you for leaving a review of your recent stay, I am so glad to hear that you had an enjoyable time, kind regards Rachel

6/10 Okay

Stuart

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Senior Citizens Coach Hotel
Hotel was geared for coach parties of senior citizens. The rooms and the public areas felt tired. The breakfast was like a canteen with limited choice and poor quality food.. The side of the bath fell off when I opened the bedroom window which suggested some dodgy bathroom plumming. for the money (£120 a night) i would have expected a bit better but Scotland's hotels are now so eye wateringly expensive I guess this is the norm.
Stayed 2 nights in Jun 2023
Response from RM on 4 July 2023
Thank you taking the time to leave a review of your stay, I will be investigating the points you made and speaking to the departments concerned. Kind regards

6/10 Okay

Stephen, Double Bay

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated
Stayed 1 night in Jun 2023
Response from RM on 21 July 2023
Thank you for your feedback.

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from RM on 29 July 2023
Thank you for your feedback

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room and surrounds OK. Could not book in for a meal. Had to go elsewhere to dine. Staff OK.
Stayed 1 night in May 2023
Response from David on 8 June 2023
Thank you for your comments, much appreciated.

10/10 Excellent

Urban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a setting out of a fairy tale
This place gives the impression, "wow, we are in Scotland!"
Stayed 1 night in May 2023
Response from RM on 19 May 2023
Many thanks for leaving a review, we are extremely lucky to have such wonderful views.

4/10 Poor

James, Alnwick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property sits in nice grounds, with nice views over the loch for front-facing bedrooms. The dining menu was limited and the bedroom and bathroom were not clean. Interior paint was scratched in places. I would not imagine American visitors would be happy about the lack of Jack Daniel's in the bar.
Stayed 1 night in May 2023
Response from RM on 19 May 2023
Many thanks for leaving a review of your stay, I will be passing on your comments to the relevant departments.

8/10 Good

ray

Stayed 1 night in May 2023
Response from David on 8 June 2023
Thank you for your rating, much appreciated.

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Claymore is without doubt the dirtiest hotel we have ever stayed in.
Stayed 2 nights in Apr 2023
Response from RM on 8 May 2023
Good afternoon, thank you leaving feedback from your recent stay with us. I am sorry that you found issues and will be taking this matter up with the relevant department. Kind regards Rachel

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of a busman’s hotel Good atmosphere but the other guests smiling at the front door beside the No smoking sign And loud guests But hotel views a must The staff were very helpful 🙏🙏
Stayed 2 nights in Mar 2023
Response from Head Receptionist on 31 Mar 2023
Good afternoon, thank you for taking the time to leave a review of your stay. I am glad that you enjoyed the wonderful views that we have and that you found the staff helpful during your stay, I will be bringing the other points to the attention of the management. Kind regards Rachel

6/10 Okay

Muhammed Abdulla

Travelled with family
Disliked: Property conditions & facilities
No wifi in rooms. No shower facilities. Old but clean.
Response from Rachel on 21 Mar 2023
Thank you for taking the time to leave a review of your recent stay. Kind regards Rachel

4/10 Poor

William

Business traveller
Disliked: Cleanliness
Bathroom was filthy with dust and in an overall grotty condition
Stayed 1 night in Feb 2023
Response from Head Receptionist on 20 Feb 2023
Good afternoon, thank you for taking time to leave a review of your recent stay at the hotel. I am very sorry that you encountered issues with your room and will be taking the matter up with our housekeeping department. Kind regards Rachel

4/10 Poor

Craig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Manky. Rotten. Avoid.
Absolutely stinking of damp. Not only that but all my clothes and belongings have come home smelling of the damp from the room and I’ve had to throw a way a suitcase as a result.
Stayed 2 nights in Nov 2022

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, very old fashioned and charming.
Stayed 1 night in Sep 2022
Response from Head Receptionist on 8 Nov 2022
Thank you for taking the time to leave a review.

6/10 Okay

Linda

Stayed 2 nights in Sep 2022
Response from Head Receptionist on 8 Nov 2022
Thank you for the review

8/10 Good

Yanena

Liked: Cleanliness, staff & service, room comfort
Lovely wee break
Very friendly staff, helpful. Good knowledge of area in and around hotel for things to do and places to see, will definately be back
Stayed 1 night in Sep 2022
Response from Head Receptionist on 8 Nov 2022
Thank you for taking the time to leave a review of your stay at the hotel, I am glad to hear that you enjoy the stay, we look forward to welcoming you back to the hotel in the future.

6/10 Okay

Marjorie

Stayed 3 nights in Sep 2022

2/10 Terrible

Ayush

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor Cleaning No dental kits in the rooms Cobwebs Moss Spiders in the toilet Dirty carpet I asked a member of staff for water and they told me they don’t supply water in the room. So apparently I was supposed to drink from the bathroom sink. I can write an essay about it but every guest was complaining about the same things. I do not believe there any health and safety checks here.
Stayed 2 nights in Sep 2022

4/10 Poor

Duncan

Business traveller
Disliked: Staff & service
Poor menu
This hotel doesn’t not cater for business visitors ! Very limited menu options and it revolves around people on coach trips who were their priority! I won’t be returning there !
Stayed 2 nights in Sep 2022

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Gareth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel us outdated, not clean, smells of mould, cockroaches in tge room and other insects.
Stayed 5 nights in Aug 2022

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting rooms and smells of damp!
The rooms are in a very poor condition and are not kept clean. The first room I was allocated had extremely old decor and smelt of sewage and damp, I believe there was something wrong with the toilet and bath. I was given a second room, the bathroom wasn't much better, didn't smell as bad but still smelt of damp. This was as the bathroom was covered in dirt and mold, I didn't let the hotel know about this as they made me feel bad reporting that the first room was poor quality. So I went to the local shop and purchased some cleaning items and cleaned the whole bathroom. After cleaning the bathroom room I laid on the bed to watch a little tv, picking up the remote I found that it was covered in dirt and what looked like food, so again it was cleaned. When booking this hotel the rooms are advertised as if they are brand new, please note that this is note the case and after speaking to a lovely lady that worked there i was informed that only one of there room have been upgraded!! This place should be cleaner especially with Covid just passing, I feel for all the people that stayed here fir bus trips as it is below par. Even when walking the corridors and going into the stair area you can smell a really heavy smell of damp. I'm surprised people don't fall ill from it! Sorry for this review but the management need to get this hotel sorted!!
Stayed 4 nights in Aug 2022

4/10 Poor

Todor

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice location, beautiful nature. But very unfriendly staff, never felt welcoming there. Dirty room and broken window.
Stayed 2 nights in Aug 2022

10/10 Excellent

Huseyin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stopby for the night. Travelling from North East England, it was midway to Inverness. Lovely spot, and great staff.
Stayed 1 night in Aug 2022

6/10 Okay

Brian

Stayed 2 nights in Jul 2022

2/10 Terrible

siobhan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel and facilities and bedrooms are absolutely disgusting. Hasn’t been decorated or cleaned since 1950! Whole hotel smells damp carpets are rotten. Bed bugs under cover
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good Value. Great Location.
Large hotel on the coach tour routes. A bit past its best but fabulous location and good value for short stays.
Stayed 1 night in Jul 2022

4/10 Poor

alan

Stayed 2 nights in Jul 2022

10/10 Excellent

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great, older place but rooms nice and clean, great restaurant and public lounge to sit around. Great garden to enjoy. Castle down the street. Staff was wonderful/
Stayed 2 nights in Jul 2022

6/10 Okay

Emma

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not good value for money
Pretty disappointing stay overall. It was our last of six nights in the Highlands and Arrochar was the perfect location. The Claymore looked like good value for money. The condition of the hotel is poor - clearly buildings and rooms have been added ad hoc over the years, and not expertly. WiFi didn't reach any of the rooms. The decor is incredibly plain and the facilities are meagre. Staff were pleasant but we were overall disappointed - did not match our expectations for the price.
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Such a shame as it could be better
Should have read other reviews first. One of the lowest prices in the area was the reason behind my choice. We used the hotel as a base for exploring the area. It was within 15 mins of Loch Lomond and 40mins to Inveraray. Restaurant side was nice new extension. Food was good. We had the steak the first night which was nice and a special offer for Thursdays and Saturdays. Breakfasts were good. A little bit disorganised on the second day as it was very busy. The hotel is very dated. They have tried to improve the bedrooms with a modern bathroom which was ok but the hallways and stairways were shocking. Coach trips use this hotel so it got very busy at times and really felt like it was set up for the coach trips more than trying to be a nicer hotel.
View from the hotel car park
Steak night. Very nice
Stayed 2 nights in Jun 2022

6/10 Okay

Caroline

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2022

2/10 Terrible

Matthias

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is without doubt the worst hotel I have ever stayed in. At £110 per room a total rip off. The descriptions and images are highly deceiving. Be warned, THIS IS A HOTEL THAT SERVES CHEAP BUS TOURS FOR BARGAIN PRICES. It is not set up for private paying customers. The room was smelly, dirty, damaged, the decor incredibly dated. The bins unchanged and stained walls, and my god the smell. No Wi-Fi (as claimed) and no shower (as depicted in the images).
Stayed 1 night in Jun 2022

4/10 Poor

Jackie

Disliked: Cleanliness, property conditions & facilities, room comfort
Not satisfied at all...stinky towels
The rooms don't have wifi. Thats shocking as it advertised online wifi. The bathtowels stink and if u shower and dry yourself you feel dirtier. I will never go back there again. The manager wasnt very pleasant and the 2 day break felt really odd regarding this.
Stayed 2 nights in Jun 2022