Arboretum Hotels, Austin

"Great breakfast and nice personal."

"Great"

"Great stay! "

"You have to pay for parking $39 for overnight or you can valet for $45 and that was not mentioned when booking. It would be very helpful if it would be mentioned when booking at this location. it’s a very old building definitely needs upgrades. Parking area sucks."

"Great stay"

"Customer service was top notch. The tall guy at checkin has the best personality. I tried to get his name later but he was always working and moving quickly. Valet, 10/10, Room was the same. Will definitely stay here again. Close to everything "

"Breakfast was good but too short because we had to leave on the airport shuttle. We noticed that the breakfast set up was the same as at our previous hotel the Best Western in Temple TX. The staff was very helpful with finding a place to order dinner. Her directions were good and our pizza was delicious. "

"Great for what I needed— the restaurant smelled weird and the breakfast was not good but otherwise I was happy with my room."

"During our four-day stay, the hotel ran out of sheets and towels - how does that even happen? They shut down the elevators because of a rain storm. The in-room iron stained their pillowcase (because I was smart enough to test it on the pillowcase before trying it on my shirt). The continental breakfast was lacking, although a young girl did inform me that they were the best pancakes ever. The dry bagels (no cream cheese or butter) were fine, but definitely needed a spread. The eggs were powdered. The sausage was good, but spicier than reasonable for a crowd of strangers. There were huge bowls of something, maybe yogurt, that no one was eating because it was at room temperature (single-serve containers in the fridge would have been great). The balcony doors to both of our rooms were extremely difficult to open. The Internet was out throughout our stay, so no WiFi and no streaming on TV. The bathroom was very small. We had an unfortunate spill on the bed and were told there were no sheets or towels available to clean it up or remake the bed. The desk clerk was disinterested and unbothered. My husband insisted that at least they could take the sheets and towels from an unoccupied room, at which the clerk offered to move us to a new room. It was a pain to move all of our things, but it was better than nothing All in all, it was a passable place to sleep for the night, but not much else. The attached restaurant was very good. We would return to the restaurant, but not the hotel."