It’s what they don’t tell you that is disappointing! Booked well in advance a Deluxe Loft Villa with main bed and bathroom on ground floor and single beds upstairs. Received a text a few hours before we arrived that we were upgraded, but when we arrived the Villa was freezing and only heating was 2 small oil heaters on ground floor. Yes there is a Conara heater which was full of the last users left over wood, to go out and cut your own wood, kindling, paper and get the fire cleaned and started again when its dark and freezing outside is poor service. The split system did not work at all. We had to put the oven and all the cook tops on just to get the chill of the ground floor. Lucky there was an electric blanket on the main bed. Also with the upgrade all bedrooms are upstairs and bathrooms downstairs, finding your way down a rickety small and narrow staircase during the night was a pain for us older Aussies . The shower over the spar was terrible. Parking in a carport next to our villa was difficult for our medium sized car, don't even try with a larger car!. You also had to clean up your kitchen-bins and bring in to the outside bins! The villa was clean and the bed comfortable.