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The only thing i did not like was there was no A/C in the room i stood in nor was there a screen to keep out bugs if i opened the window for fresh air at night. But with that being said the people on the property where very helpful, kind and the food was great and prices were good. its a very personal type of place to stay no big crowds and central to many things to do i would highly recommend staying as well as staying here again if i ever go back to Antigua.
The property was beautiful and we could walk to the bars and restaurants that we wanted to go to. The hotel's parking lot was a block away and very easy to get to. The parking lot had security, so you knew your car would be safe. The staff was friendly and very helpful.
The second day I notified the front desk I had a shuttle pick up at 1:45 on my last day and requested a late check out and assumed it was ok since the front desk listened and did not respond “no”. On the day of my departure I received a call in my room at 11:10 informing check out was at 11:00. I said I had requested a late check out. Hotel response “no”. I had to scramble my belongings together in minutes to get out of the room. When I asked to leave my bag at the front desk until 1:45 … that entailed an arduous call to the manager to get approval to leave my luggage. I felt very unwelcome and as I often travel to antigua I will never book a room again at this hotel
richard
Response from Hotel Casa Encantada on 20 Jan 2024
Dear Mr. Richard, we are sorry for the inconvenience, we are already working on improving those points.kind regards
Lovely hotel and very friendly staff, as a solo female traveller i felt very safe. Sound travels a lot, i recommend ear plugs but that was only a minor issue, everything else was fantastic and in a great location, breakfast at the other hotel was first class and the pool we are given acess to is also very nice. I would definitely recommend.
Hayley
Stayed 3 nights in Dec 2023
Response from Hotel Casa Encantada on 20 Jan 2024
Mrs. Hayley, it was a pleasure to have you stay with us. We hope you can visit us soon.Kind regards
This hotel was absolutely lovely! I felt extremely safe staying here as a solo female traveler. Walking distance to everywhere in Antigua. They even left cute little cookies with worry dolls each day. Highly recommend!
Sunny
Stayed 3 nights in Dec 2023
Response from Hotel Casa Encantada on 20 Jan 2024
Ms. Sunny, it was a pleasure to have you stay with us. We hope you can visit us soon.Kind regards
Muy bello hotel. Desayunos excelentes. Buenos y muy grandes porciones
Ernesto
Stayed 3 nights in Dec 2023
Response from Hotel Casa Encantada on 13 Dec 2023
Estimado huesped gracias por calificar nuestro servicio a travez de tu plataforma de reserva ¡Ha sido un placer! Esperamos tenerte pronto nuevamente hospedado en nuestro hotel. Saludos
Un hotel boutique muy acogedor, tomamos el desayuno en el hotel de la par que es parte de la cadena Porta. Todo muy bonito.
Liza
Stayed 1 night in Nov 2023
Response from Hotel Casa Encantada on 30 Nov 2023
Dear guest, thank you for rating our service and letting us know your experience at Hotel Casa Encantada through a rating on your booking platform. We hope to welcome you back to our facilities.Kind regards
Casa Encantada is a great boutique hotel in Antigua. The staff were very helpful and friendly prior to our stay by arranging a private pick-up from the airport and attentive in all the right ways during our stay. The hotel has great food and drinks, comfortable beds, a small refreshing pool, and is located a short walk away from the centre of town.
Courtenay
Stayed 2 nights in Nov 2023
Response from Hotel Casa Encantada on 30 Nov 2023
Dear guest, thank you for rating our service and letting us know your experience at Hotel Casa Encantada through a rating on your booking platform. We hope to welcome you back to our facilities.Kind regards
I did not like, for the price could not use the breakfast menu at Porta Hotel
constanza
Stayed 3 nights in Nov 2023
Response from Hotel Casa Encantada on 30 Nov 2023
Dear guest, thank you for rating our service and letting us know your experience at Hotel Casa Encantada as this gives us opportunities for improvement.Kind regards
Estimado huesped gracias por calificar nuestro servicio a travez de tu plataforma de reserva. Esperamos tenerte pronto nuevamente hospedado en nuestro hotel. Saludos
Estimado huesped gracias por calificar nuestro servicio a travez de tu plataforma de reserva. Esperamos tenerte pronto nuevamente hospedado en nuestro hotel. Saludos
10/10 Excellent
kandice
21 Nov 2023
kandice
Stayed 3 nights in Nov 2023
Response from Hotel Casa Encantada on 22 Nov 2023
Thank you for rating our service on your booking platform.We hope to have you staying at Casa Encantada again.Greetings
The customer service was excellent and the location was perfect. Around the clock workers and security made us feel very comfortable. The included breakfast was great every morning and timely.
Joseph
Stayed 2 nights in Nov 2023
Response from Hotel Casa Encantada on 17 Nov 2023
Dear guest, thank you for sharing your experience at Hotel Casa Encantada through a rating on your booking platform, it was a pleasure to serve you.We hope to see you again soon.
10/10 Excellent
Verified traveller
31 Oct 2023
Verified traveller
Stayed 3 nights in Oct 2023
Response from Hotel Casa Encantada on 1 Nov 2023
Gracias por calificar nuestro sericio en tu plataforma de reserva, es un placer servirte y esperamos verte pronto nuevamente. Saludos.
Staff was lovely and property gorgeous and well located to walk around. Only difficulty was the sound - room insulation was poor so you could hear noises from other rooms and we were regularly hearing the bell for guests that were waiting outside and wanted to enter the grounds. That said, it was an adorable property and I'd definitely stay again.
Samantha
Stayed 3 nights in Oct 2023
Response from Hotel Casa Encantada on 16 Oct 2023
Thank you very much for your comments and feedback, we are currently working on improving our facilities to be able to provide the best experience to our guests. We hope to see you soonkind regards
10/10 Excellent
Joao
13 Oct 2023
Joao
Stayed 1 night in Oct 2023
Response from Hotel Casa Encantada on 6 Nov 2023
Estimado Huesped, agradecemos el haber podido compartir su experiencia en Casa Encantada a travez de una calificacion en su plataforma de reserva. Esperamos poder tenerles nuevamente con nostros. Saludos Cordiales
Estimado Huésped gracias por compartir tu experiencia en Casa Encantada a través de una calificación en tu plataforma de reserva, esperamos poder tenerte pronto nuevamente hospedado con nosotros. Saludos
Hotel Casa Encantada is simply lovely! My room was clean, comfortable and nicely decorated. I felt safe in this hotel and all of the staff were friendly. I wish I would have known that breakfast was only available at the nearby Hotel Pensativa - but it was delicious so it was only a minor inconvenience
LAURA
Stayed 3 nights in Oct 2023
Response from Hotel Casa Encantada on 8 Oct 2023
Dear Laura, it has been a pleasure to have you stay at our hotel. Thank you for sharing your experience at Casa Encantada and providing us with a rating on your booking platform as this helps us obtain opportunities for improvement.We hope to see you again soon.
Great little boutique hotel and the staff are all really friendly. Breakfast is delicious and made to order which is really nice touch.
The rooms are in keeping with style of Antigua and are very comfortable and clean.
I would recommend a staying here :)
Dipti
Stayed 4 nights in Sep 2023
Response from Hotel Casa Encantada on 27 Sept 2023
Dear dipti, it was a pleasure having you stay at Hotel Casa Encantada, thank you for letting us know about your experience at our hotel, we hope to see you again soon.
Cozy little boutique hotel located at walking distance for everything you need. The hotel is member of a bigger hotel chain. Breakfast is served in one of those. Pool, gym and sauna is available on the other. Everything nearby. On top of all this amenities you have a well located and convenient parking lot. The decoration is adorable. You will enjoy this tiny gem.
Carla
Stayed 2 nights in Aug 2023
Response from Hotel Casa Encantada on 28 Aug 2023
We are glad to know that you enjoyed your stay with us, we will be delighted to receive you again.
What a great place! Great location. 5-10 min walk to most places. Quiet location. BEAUTIFUL grounds and unique. Quaint hotel. Very friendly staff. It was the amall details that make them stand out.
Very comfy rooms. Great view from roof top and above breakfast!
Sandra
Stayed 1 night in Aug 2023
Response from Hotel Casa Encantada on 28 Aug 2023
We are glad to know that you enjoyed your stay with us, we will be delighted to receive you again.
10/10 Excellent
Fernando
20 Aug 2023
Fernando
Stayed 1 night in Aug 2023
Response from Hotel Casa Encantada on 15 Sept 2023
Gracias por compartir tu experiencia en Hotel Casa Encatada a travez de una calificacion en la plataforma Expedia. Esperamos Verle Pronto Nuevamente Saludos.
Beautiful boutique hotel. The staff is super friendly & very helpful with all the questions we had. Check in was quick & easy, didn’t have much time to enjoy the amenities, but it included so many great things. My only complaint would be the showers, outdated & had almost no pressure at all
Maria
Stayed 1 night in Aug 2023
Response from Hotel Casa Encantada on 18 Aug 2023
Good morning, we thank you for sharing your experiences with us and leaving your comment as this helps us to have opportunities for improvement.we hope to see you very soon.
The rooms were very clean, the staff was extremely honest and hospitable, the made-to-order complimentary breakfast was some of the best that I have had from a hotel
William
Stayed 3 nights in Aug 2023
Response from Hotel Casa Encantada on 15 Aug 2023
We appreciate knowing that you enjoyed your stay with us, we hope you come back soon
Response from Hotel Casa Encantada on 29 July 2023
Muchisimas gracias por calificar nuestro servicio a travez de Expedia ya que esto nos brinda oportunidades de mejora en cuanto a nuestro servicio. Esperamos verles pronto nuevamente
The staff provided an excellent service. Rooms were very clean.
The only down was that the room did not have an AC unit and the temperature on June 20th was warm.
The staff provided a floor fan unit.
We got intoxicated with sea food and their immediate assistance was amazing. They got us a nurse & doctor that recommended us to the private practice.
Overall, recommended.
Marisel
Stayed 4 nights in Jun 2023
Response from Manager on 23 June 2023
It was a pleasure to serve you in this your home, we regret the inconvenience of air conditioning, we are working to solve it. It was a pleasure to help with the doctor and recover from the bad experience.We wait for you soon.Greetings
6/10 Okay
Emily
20 June 2023
Emily
Stayed 1 night in Jun 2023
Response from Thank You For Your Comments on 26 June 2023
Cute, quaint and safe property. The staff were wonderful!
Kathleen
Stayed 3 nights in Jun 2023
Response from Thank You For Your Comments on 7 June 2023
Agradecemos tus buenos comentarios, nos motiva a seguir mejorando nuestro servicio. Un placer de haber sido tu anfitriones en Antigua Guatemala, Saludos