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"We had a great stay at The Royal Sonesta. Property was clean. Staff was extremely friendly with top-notch customer service. Pool was very busy. After a busy morning of traveling, we were looking forward to relaxing around the pool and discovered the pool deck was extremely packed. We had to get up early the next morning in order to find three loungers together. I didn’t realize that the resort sold day passes, and I’m not sure if this was the reason for the high traffic in the pool area. There was plenty of room on the beach, but if you’re looking for pool time, keep this in mind. Food was amazing. Location was great. Would definitely stay here again."

"Pool needs to be clean. Personnel needs to be kind, work with a smile and good attitude. The hotel is beautiful. The room is comfortable. The view is amazing."

"Breakfast was very good and nice to have available. "

"I booked the room for 2 nights. The first night room was clean.the second night no towels,garbage,coffee,tea,and water.there’s a nice size pool.the breakfast buffet was excellent The front desk staff was polite"

"clean room, good sevice, outdoor pool was great, family friendly lots of kids."

"Breakfast was good, many choices. Staff very courteous, rooms clean & comfortable. Pool clean & enjoyable."

"I would highly recommend. We had a great stay! The hotel staff was great from the front desk to housekeeping. The hotel itself was beautiful, clean and well stocked. The amenities were great, and we felt completely relaxed throughout our stay."

"The stay was great. The Staff was great, the lagoon beach west of the hotel was awesome and safe. Condado beach was red flagged as unsafe and one life was lost during our week there. The persons went in the water at dusk. Red flags and signs said not to go in the water. This hotels lagoon beach was a god send, safe and the pools ect as well. perfect stay."

"Couldn’t check in until 1.5 hours after I was supposed to. They don’t tell you anything so it was hard to find the parking and anything else we needed. Wouldn’t stay there again, but it could’ve been worse "