Room, 2 Queen Beds, Balcony

Reviews of Annapolis Waterfront Hotel, Autograph Collection

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 459 out of 707 reviews" "
Rating 8 - Good. 136 out of 707 reviews" "
Rating 6 - Okay. 64 out of 707 reviews" "
Rating 4 - Poor. 30 out of 707 reviews" "
Rating 2 - Terrible. 18 out of 707 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

othmane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I went to Annapolis. Me and my partner decided to stay there and spend the night. The area and place are nice but staff and service are terrible.
Stayed 1 night in Apr 2024

10/10 Excellent

David Louis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

sabina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in a month, both were wonderful! The staff and valet are top notch. The rooms are fresh and nicely decorated as is the property. Location cant be beat nor can the harbor view. The restaurant and bar need some love but that is in the process of a change and renovation. You will not be disappointed staying here!
Stayed 1 night in Apr 2024
Response from Nakia Henderson- Director Of Front Office on 21 Apr 2024
Dear Sabina,Thank you for choosing the Annapolis Waterfront Hotel for your recent stays, and for taking the time to share your positive experiences with us. We are thrilled to hear that both of your stays were wonderful and that you found our staff and valet service to be top-notch.We are delighted that you enjoyed our fresh and nicely decorated rooms, as well as the beautiful harbor view from the property. Your compliments mean a lot to us, and we are grateful for your kind words.We appreciate your feedback regarding the restaurant and bar, and we want to assure you that we are continuously striving to improve our facilities to enhance the overall guest experience. We are excited about the upcoming changes and renovations, and we are confident that they will further elevate your future stays with us.Thank you once again for your patronage, and we look forward to welcoming you back to the Annapolis Waterfront Hotel in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Best regards,

2/10 Terrible

Matthew

Stayed 1 night in Apr 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from Nakia Henderson- Director Of Front Office on 21 Apr 2024
Dear Franklin,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at the Annapolis Waterfront Hotel.We strive to provide exceptional service and a memorable experience for all our guests, and we are delighted that we succeeded in meeting your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Best regards,

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views
Stayed 2 nights in Mar 2024
Response from Nakia Henderson- Director Of Front Office on 21 Apr 2024
Dear Robert,Thank you for choosing the Annapolis Waterfront Hotel for your recent stay. We are thrilled to hear that you enjoyed the gorgeous views from our property.We take great pride in our waterfront location and are delighted that it enhanced your experience with us. We hope the stunning views added to the overall enjoyment of your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Best regards,

10/10 Excellent

DeRon

Business traveller
Liked: Cleanliness, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Nakia Henderson- Director Of Front Office on 21 Apr 2024
Dear DeRon,Thank you for choosing the Annapolis Waterfront Hotel for your recent stay. We are delighted to hear that you had a good experience with us.Providing excellent service and ensuring our guests have a comfortable stay is our top priority, and we are thrilled that we met your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Best regards,

10/10 Excellent

Jeff

Travelled with partner
The hotel staff were all very attentive and accommodating and friendly. The room was fabulous and the view from our room was amazing. A very nice experience!
Stayed 1 night in Mar 2024
Response from Nakia Henderson- Director Of Front Office on 21 Apr 2024
Dear Jeff,Thank you for taking the time to share your experience at the Annapolis Waterfront Hotel. We are delighted to hear that you had a wonderful stay and that our staff provided attentive, accommodating, and friendly service throughout your visit.We are thrilled that you enjoyed your fabulous room and the amazing view from your room. Providing exceptional experiences for our guests is our top priority, and we are pleased that we were able to exceed your expectations during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.Best regards,

8/10 Good

DARREN

Travelled with partner
Liked: Staff & service, property conditions & facilities
Was initially given a room on the 24 tier which sits near an air-handler unit and the vibrations and sounds made it Impossible to sleep. I was n formed the front office staff member and was switched to a better tier in the front of the property. We had a nice dinner at Pusser’s Restaurant!
Stayed 1 night in Feb 2024
Response from Nakia Henderson- Director Of Front Office on 21 Apr 2024
Dear Darren,Thank you for sharing your experience at the Annapolis Waterfront Hotel. We are sorry to hear that your initial room assignment was not conducive to a good night's sleep due to the proximity to the air-handler unit. However, we are pleased to hear that our front office staff was able to accommodate your request promptly and relocate you to a better tier, ensuring a more comfortable stay.We are delighted that you enjoyed a nice dinner at Pusser's Restaurant during your visit. Providing exceptional experiences for our guests is our top priority, and we are pleased to hear that you had a positive dining experience.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.Best regards,

10/10 Excellent

Mary Ann

We loved the location of this waterfront hotel. Walkable to shops, restaurants and the Naval Academy. Great food at Pussers.
Stayed 1 night in Feb 2024

10/10 Excellent

Susanna, Chesapeake City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice - we will stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Erin

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Great Stay. One Issue
Stayed in Room 222. A little disappointed. There was a little bit of mold on the shower stall ceiling. Other than that. It was great.
Stayed 1 night in Feb 2024
Response from Nakia Henderson-Front Office Manager on 3 Feb 2024
Dear John,Thank you for taking the time to share your feedback about your recent stay in Room 222 at the Annapolis Waterfront Hotel. We appreciate your honesty and regret any disappointment caused by the presence of mold on the shower stall ceiling.We sincerely apologize for this oversight, and please be assured that we take this matter seriously. Our housekeeping team will address this issue promptly to ensure a more pleasant and comfortable experience for our guests in the future.We are pleased to hear that, aside from this concern, your stay was great. Your satisfaction is our top priority, and we are committed to continuous improvement.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

Yan

Stayed 4 nights in Jan 2024
Response from Nakia Henderson-Front Office Manager on 20 Feb 2024
Dear Yan,Thank you for taking the time to rate your recent stay at the Annapolis Waterfront Hotel. We are thrilled to see that you awarded us a high score, and we genuinely appreciate your positive feedback.If you have any specific comments or additional feedback you would like to share about your experience, please feel free to reach out to us. Your input helps us understand what we're doing well and where we can continue to improve.We hope to have the pleasure of welcoming you back for another excellent stay in the future.Best regards,

6/10 Okay

Lisa

Disliked: Staff & service, property conditions & facilities, room comfort
The shower was poorly designed. You could not adjust the water temperature without getting wet. First room we got had a y spot dog next door. Moved us to another room, which was not as nice, but quieter. The outlets at the nightstands did not work.
Stayed 2 nights in Dec 2023
Response from Nakia Henderson-Front Office Manager on 3 Feb 2024
Dear Lisa,Thank you for sharing your feedback regarding your recent stay at the Annapolis Waterfront Hotel. We appreciate your comments and sincerely apologize for the challenges you faced during your visit.We regret the inconvenience caused by the poorly designed shower, and we will certainly review the layout to identify potential improvements. Additionally, we apologize for the disruption caused by the nearby dog in your initial room. We're glad we could accommodate you in a quieter room.Regarding the non-functional outlets at the nightstands, we apologize for this oversight and will address the issue promptly to ensure all amenities are in working order for our guests.Your feedback is valuable to us, and we thank you for bringing these matters to our attention. We are committed to providing an improved experience, and we hope to have the opportunity to welcome you back in the future.Thank you for choosing the Annapolis Waterfront Hotel.Kind regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nakia Henderson-Front Office Manager on 3 Feb 2024
Dear Jason,Thank you for providing a perfect rating of 10 stars for your recent experience at the Annapolis Waterfront Hotel. We truly appreciate your positive feedback and are delighted to hear that your stay met or exceeded your expectations.If you have any specific comments or additional details you'd like to share about what made your stay exceptional, we would love to hear from you. Your feedback is valuable, and it helps us understand the aspects that contribute to a positive guest experience.We hope to have the pleasure of welcoming you back to the Annapolis Waterfront Hotel in the future. Thank you for choosing our hotel for your stay.Best regards,

6/10 Okay

Dan

Business traveller
Bad feeling
Stayed 1 night in Dec 2023
Response from Nakia Henderson-Front Office Manager on 3 Feb 2024
Dear Dan,We are genuinely sorry to hear that you had a negative experience during your recent stay at the Annapolis Waterfront Hotel. Providing a positive and enjoyable experience for our guests is our top priority, and we sincerely apologize for falling short of your expectations.If you are willing to share more details about the specific issues you encountered, we would greatly appreciate the opportunity to address and rectify any concerns you may have. Your feedback is crucial in helping us identify areas for improvement and ensuring a better experience for future guests.Please feel free to reach out to our management directly with more information about your stay. We value your feedback and hope to have the chance to make amends and regain your trust.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to welcome you back for a significantly improved stay.Best regards,

6/10 Okay

Ray

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had issues which were conveyed to Manager. Toilet leaked, railing on shower falling off as missing bolts, no light fixture on one side of bed (appears to be missing) and other light fixture very bright. Room was not quite as easily hear guests talking next door. Hotel is at a great location for Annapolis but close to $900.00 for a small room for 2 nights and parking seems expensive.
Stayed 2 nights in Dec 2023
Response from Nakia Henderson-Front Office Manager on 3 Feb 2024
Dear Ray,Thank you for taking the time to provide feedback on your recent stay at the Annapolis Waterfront Hotel. We sincerely apologize for the issues you encountered in your room, and we appreciate you bringing them to our attention.We regret the inconveniences with the toilet, shower railing, and lighting fixtures. Such matters are not reflective of our usual standards, and we assure you that our team is actively addressing these concerns to prevent any recurrence.Your comments about the room's soundproofing and the perceived value in relation to the room rate and parking costs are noted. We understand the importance of a comfortable and reasonably priced stay, and we will carefully review these aspects to ensure a more positive experience for our guests.We appreciate your candid feedback, and we hope to have the opportunity to welcome you back for an improved stay in the future. If there are any additional details you would like to share or if there's anything specific that stood out positively or negatively, please feel free to let us know.Thank you for choosing the Annapolis Waterfront Hotel.Best regards,

4/10 Poor

Jaclyn

Travelled with partner
Disliked: Cleanliness
The shower was broken and dirty with hair in the handle. We were supposed to have a waterfront view and could only see a tiny bit of water behind the parking lot ... stay was not good.
Stayed 1 night in Dec 2023
Response from Nakia Henderson-Front Office Manager on 3 Feb 2024
Dear Jaclyn,Thank you for taking the time to share your experience at the Annapolis Waterfront Hotel. We sincerely apologize for the inconvenience and disappointment you encountered during your stay.We regret the issues with the shower and the cleanliness concerns you mentioned. Such matters are not reflective of our usual standards, and we assure you that we will address them promptly to prevent any recurrence.Regarding the waterfront view, we apologize for falling short of your expectations. Your feedback is valuable, and we will investigate the issue to ensure accurate room assignments in the future.We understand the importance of a comfortable and enjoyable stay, and we appreciate your patience as we work to rectify these concerns. If there are any additional details you would like to share or if there's anything specific that stood out positively or negatively, please feel free to let us know.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience.Kind regards,

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator issues were a problem.
Stayed 1 night in Dec 2023
Response from Nakia Henderson-Front Office Manager on 3 Feb 2024
Dear Tracy,Thank you for sharing your feedback about your recent stay at the Annapolis Waterfront Hotel. We apologize for any inconvenience caused by the elevator issues during your visit.Ensuring the functionality and reliability of our elevators is a top priority, and we regret any disruption this may have caused. We have taken note of your concerns and will address them promptly to enhance the overall guest experience.Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved and seamless stay.Thank you for choosing the Annapolis Waterfront Hotel.Best regards,

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Nakia Henderson-Front Office Manager on 20 Feb 2024
Dear Kevin,Thank you for taking the time to rate your recent stay at the Annapolis Waterfront Hotel. We are thrilled to see that you awarded us a high score, and we genuinely appreciate your positive feedback.If you have any specific comments or additional feedback you would like to share about your experience, please feel free to reach out to us. Your input helps us understand what we're doing well and where we can continue to improve.We hope to have the pleasure of welcoming you back for another excellent stay in the future.Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Adam

Stayed 1 night in Dec 2023

6/10 Okay

gabriel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It’s a good option if you want to stay in a walkable neighborhood in Annapolis
Stayed 1 night in Nov 2023
Response from Nakia Henderson-Front Office Manager on 3 Feb 2024
Dear Gabriel,Thank you for taking the time to share your thoughts about your recent stay at the Annapolis Waterfront Hotel. We appreciate your positive feedback and are pleased to hear that you found our hotel to be a good option, especially considering its location in a walkable neighborhood in Annapolis.Ensuring our guests have a convenient and enjoyable experience is our priority, and we are delighted that you found the neighborhood to be walkable. If there are specific aspects of your stay that stood out or any suggestions you would like to share, please feel free to let us know.We hope to have the pleasure of welcoming you back to the Annapolis Waterfront Hotel in the future. Thank you for choosing our hotel for your stay in Annapolis.Best regards,

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Nov 2023

4/10 Poor

Scot

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and always helpful. The room was comfortable and the location is perfect. There were issues with the elevator and at one point it stopped and was bouncing then the door wouldn't open. Luckily someone called for the elevator on an upper level and we moved again. This was not the elevator closed for maintenance..
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfront balcony on scenic harbor in historic walkable Annapolis.
Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Barbara

Disliked: Cleanliness, amenities
No hot water for shower, heat set at 88 degrees & not able to bring down temperature. Toilet didn’t flush properly.
Stayed 3 nights in Nov 2023

6/10 Okay

Mehreen

Travelled with family
Liked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every detail and amenity this property had available
Stayed 2 nights in Nov 2023

10/10 Excellent

RAMZI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bedd& TV
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and convenient to the water.
Stayed 1 night in Oct 2023

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service
Expensive for what I got.
Stayed 2 nights in Oct 2023

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough heating !!! In room
Stayed 1 night in Oct 2023

10/10 Excellent

Ridah, Vienna

Amazing view from the balcony room. Really nice walkable area around the hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice, priced a little high.
Stayed 1 night in Sep 2023

2/10 Terrible

Erin

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, tired facility
Tired hotel. One of two elevators not operating, second on last days.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Lovely hotel! Staff was great! The room and view was very nice! Highly recommend it! Walking distance to shops, restaurants and Naval Academy.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
$2k for 3 nights and no frills or function
$2k for 3 days for each room - many things broken & views of a concrete patio with ongoing noise. Location is good and for $300 per night it would be fine, but for $2k its a dump
Only 1 elevator in service to share w all guests and cleaning crew
View out of the windows of each room
Our view
Stayed 3 nights in Sep 2023

10/10 Excellent

Tim

Travelled with family
Liked: Amenities
It is a beautiful, setting looking at the harbor
Stayed 2 nights in Sep 2023

8/10 Good

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for daily room cleaning. Sometimes it was after 3pm before they got to my room. They are probably understaffed. Pussers Restraunt was great with waterfront tables and views. Location to town was exceptional.
Stayed 4 nights in Sep 2023

8/10 Good

sharla

Travelled with family
Liked: Cleanliness, staff & service
Great location! Hotel was down to 1 elevator during our stay, made for long waits. Also, A/C was loud with a beeping noise when running.
Stayed 1 night in Sep 2023

2/10 Terrible

Joseph

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not worth the price.
Elevator was broke the entire weekend. No hot water on Saturday. Totally over priced.
Stayed 2 nights in Aug 2023