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"The weather was awful and the lights were out for hours. Then once the lights came back on, my kids wanted to try to enjoy the pool but they had the gates locked. I asked for one night refund to leave and take my kids home because of not having lights but they denied it. There was no beach view. "

"Awesome!"

"Nice property. Will probably return. Good location. "

"The staff are incredible! Kind, happy and like they really love what they do! We felt at home. "

"We know the hotel can't control the weather, but we were surprised by the lack of effort to offer some kid friendly activities with 4 straight days of rain. Other issues we encountered: 1) our shower looked like it was never cleaned. The same 2 pieces of hair were stuck on the tile when we arrived and left. Lots of mold too. 2) my husband took my tween daughters to the gym with him (since we were all going stir crazy from the 3rd straight day of rain!) They were rudely informed at the desk that the girls were not allowed to work out and would have to sit and watch my husband. 3) the indoor pool had several leaks in the ceiling, along with lots of dead geckos. We tried to get lunch afterwards, but pretty much every restaurant (besides the pizza place and pool restaurant) was closed. Ended up having a long wait for a table at Surfcaster. One food runner spilled a plate of chips on my husband and all over the floor and mumbled "I'll come back to clean that up" but never did. Then after waiting 35 mins for our cocktails, we were told the beverage ticket blew away and glasses broke, so that's why there was a long wait. 4) the refrigerator in our room was broken 5) the toilet in my daughters' room only occasionally flushed. 6) lots of maintenance needed in our "hallway". The "Exit" sign was broken broken and hanging my a thread. There were old beverage glasses (not ours!) sitting outside our room for 2 days. A champagne flute fell over and broke. Used qtips scattered "

"What a dump! Old, shabby and dirty."

"Great place!"

"This is our third time overall, first time at Springhill (the other times were with courtyard). Love the place. However, the room was not as clean as I expected. I found hair in the towels upon arrival. Other than that, great place. Can’t wait to go back for spring break next year"

"Très belle hôtel, personnels très gentil et le déjeuner très bien "