Atelier harbour view | Balcony view
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Reviews of The Pier apartment by Daniel&Jacob’s

3.5 out of 5
The Pier apartment by Daniel&Jacob’s
Islands Brygge 79, Copenhagen

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 34 reviews" "
Rating 8 - Good. 4 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 6 out of 34 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Suni Fridi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Caty on 4 Feb 2024
Hi Suni,Thank you for the grade and looking forward to hosting you again!Please let us know what can we do to improve even better the service!

8/10 Good

JECA

Stayed 3 nights in Aug 2023
Response from Nelli on 20 Sept 2023
Dear Guest,Thank you for staying with us! we are happy to hear you enjoyed the stay and hope to see you again another time.

10/10 Excellent

Stuart

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Nelli on 20 Sept 2023
Dear Guest,Thank you for staying with us! we are happy to hear you enjoyed the stay and hope to see you again another time.

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Nelli on 3 June 2023
Dear Guest,Thank you for staying with us, we are glad to see you enjoyed the stay. Really hope to host you again another time!Kindest Regards

2/10 Terrible

Joy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is in a great location and is really spacious and beautiful. It should have been lovely. However, it was a building site whilst we were there. The building was wrapped in scaffolding, and one morning we were woken at 5am by a full height crane moving into position right outside the window. The entrance and parking was blocked off due to risk of falling debris. In my opinion the property should not be bookable under these circumstances, and our holiday was ruined by lack of sleep due to the noise. We are so disappointed as this was our first trip since 2018. We contacted the property AND Expedia but nobody has come back to us.
Stayed 3 nights in Aug 2022
Response from Nelli on 18 Aug 2022
Dear guest, We are really sorry about your experience! As you contacted us through emails on your last day, we have answered to you right away. Unfortunately these works were done by building management and out of our hands.There is a longer yard construction ongoing, but this information was provided to all booking sited several months ago so it definitely should have been there when you booked - therefore we also asked you to please contact them. The other urgent situations in the day you contacted us was also not in our knowledge ahead - we also just got to know it by building management, so we apologise for any inconveniences on that!

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great because 6 people can stay there, it’s affordable, in a good location, walking distance to the city, at the water front, easy drive out of the city, clean, modern, no carpets
Stayed 4 nights in Feb 2022
Response from Nelli on 1 Mar 2022
Dear Guest, Thank you so much for the stay! We are really happy to hear you enjoyed it:) We do hope to see you again another time!

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
A very nice place to stay. Everything is close by. Very nice apartment with two bedrooms. We will definitely be back.....
Stayed 3 nights in May 2021
Response from Nelli on 21 May 2021
Thank you very much for the great feedback! We are really happy to hear that you were satisfied and looking forward to see you again next time:) Kind regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and very clean apartment with all the features needed like kitchen equipment, washer, dishwasher and a nice view of the canals. The property manager was quick and serviceminded. Will surely be coming back here...
Stayed 1 night in Mar 2020
Response from Jacob on 11 Mar 2020
Thank you very much for your stay with us. Hope to see you again.

10/10 Excellent

Thierry

Stayed 2 nights in Dec 2023
Response from Caty on 4 Feb 2024
Thank you for the grade and looking forward to hosting you again!Please let us know what can we do to improve even better the service!

10/10 Excellent

Kristinn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nelli on 20 Dec 2023
Dear Guest,Thank you so much for staying with us!We do hope to see you again another time!

2/10 Terrible

Brian Helbo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Caty on 4 Feb 2024
Hi Brian,Thank you for staying with us and please let us know what should we improve in our service, so that you can have the best experience!

10/10 Excellent

Bilent

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mycket bra boende
Stayed 2 nights in Nov 2023
Response from Caty on 4 Feb 2024
Thank you for the grade and looking forward to hosting you again!Please let us know what can we do to improve even better the service!

10/10 Excellent

Jeanett

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lyst og luftigt
Et rigtig dejligt ophold. Lys og luftig lejlighed med god plads. Havde en enkelt overnatning med veninder og der var alt hvad vi behøvede. Nemt med nøgler i forbindelse med ind- og udcheckning.
Stayed 1 night in Nov 2023

6/10 Okay

Inge

Stayed 2 nights in Sep 2023
Response from Nelli on 20 Sept 2023
Dear Guest,Thank you for staying with us! Sorry to hear if not everything went as expected. Hope you still enjoyed the stay and will have the opportunity to host you again another time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Perfekt for en familie på fem
En romslig, enkel og moderne leilighet i et rolig og fint strøk. Perfekt for en familie på fem som ville få mye forskjellig ut av oppholdet. Til å være en relativt ny leilighet var det en del slitasje, men stort sett kun overfladisk. Leiligheten var ikke vasket ordentlig, men det var det eneste som trakk oppholdet litt ned. Bor der gjerne igjen.
Stayed 3 nights in Jul 2023
Response from Nelli on 2 Aug 2023
Dear Guest,Thank you so much for staying with us and so happy that you e enjoyed the stay! We are very much looking forward to see you again!

10/10 Excellent

Majbritt Hybholt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk dejligt sted
Fantastisk dejligt ophold i super lejlighed! Masser af plads til alle (tre børn og to voksne), tæt på alting - indkøb, restaurant og byliv, og nem adgang og info forinden indtjekning. Eneste lille minus var et mørklægningsgardin som ikke sad ordentligt fast og dermed ikke skærmede for lyset.
Stayed 3 nights in Jul 2023
Response from Nelli on 28 July 2023
Dear Guest,Thank you very much for staying with us and we highly appreciate your feedback! We very much hope to see you again another time!Kind RegardsInto this place team

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very quite location next to the river with nice view. Cool and delicious restaurants just 1 min door to door
Stayed 3 nights in Jun 2023
Response from Nelli on 29 June 2023
Dear Maria,Thank you so much for the stay and we look forward to see you again another time!:)

2/10 Terrible

Ditte

Stayed 2 nights in Jun 2023
Response from Nelli on 21 June 2023
Dear guest,We are sorry to see your disappointment. We wish you have contacted us during the stay or leave a comment, so we are aware what caused the issue. Unfortunately we have not encountered any communication before/during/after your stay where you would have mentioned any issues at all.We are here and happy to help, so please do reach out next time.

10/10 Excellent

Helene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Nelli on 3 June 2023
Dear Guest,Thank you for staying with us, we are glad to see you enjoyed the stay. Really hope to host you again another time!Kindest Regards

2/10 Terrible

Kung

Stayed 1 night in Dec 2022
Response from Jacob on 18 Dec 2022
Hello KungThanks again for staying with us. We are sorry you had to call us to get information for your check in. It was sent to the email provided when booking so please make sure to register your email correctly and do check it before arrival.

10/10 Excellent

maria guss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Nelli on 26 July 2022
Dear guest, Thank you very much for the great feedback! We are very happy you enjoyed the stay and hope to see you again another time!

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first choice for the next stay in copenhagen . It‘s the best Vacation Apartment i‘ve ever been
Stayed 2 nights in Jun 2022
Response from Nelli on 16 June 2022
Thank you so much for the awesome feedback! We were so happy to host you and really looking forward to see you again another time!

10/10 Excellent

Erum

Stayed 3 nights in Feb 2022
Response from Nelli on 25 Feb 2022
Dear guest, Thank you very much for the great feedback! We hope to have the opportunity to host you again in the future:) Kind Regards

2/10 Terrible

Jan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING! Do not rent this place as this is nothing near the description and quality is very poor. Extremely dirty and downworn apartment. Electric cables are hanging from the roof and overall impression seem unsafe. Customerservice only available by phone and not native speaking. Should be removed from the Hotels.com listing
Stayed 2 nights in Jul 2021

8/10 Good

Ole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment - Good value
Good value for money in this spacious apartment.
Stayed 5 nights in Mar 2021
Response from Nelli on 7 Apr 2021
Hi Ole, Thank you fro the stay, we are happy to hear that you have enjoyed the stay and hope to have the opportunity to host you again another time. Kind Regards

10/10 Excellent

Randi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Nelli on 5 Mar 2021
Thank you for the stay and the positive feedback! We do hope to see you again another time:) Kind Regards

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Good location, bad sleap
The apartment is located nicely. And we did walk to all we wanted to see in Copenhagen. The apartment was very sparce decorated. The below apartment was rented by someone to hold big parties during the weekend which meant very little sleep during 2 out of 3 nights.
Stayed 3 nights in Oct 2020
Response from Nelli on 21 Oct 2020
Dear Guest, Thank you so much for the positive feedback about the apartment, we appreciate that! We are extremely sorry about the incident with the ongoing party. This is not something we support of course and we expect all residents and guests to keep the houserules even during weekends. Thank you for contacting us on this. The people from the underneath apartment were asked to leave right after your message on the second night. If anything like this appears, please make sure to contact us and we will help as best as we can. Kind regards

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful wonderful perfekt And nice
Perfekt lejlighed med alt hjertet begærer,og super parkeringsmuligheder, 3 timer gratis fra 8 til 22 Derefter fri
Stayed 3 nights in Oct 2020
Response from Jacob on 18 Oct 2020
Tusind tak for dit ophold Hassan.

2/10 Terrible

Nidal

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2020
Response from Nelli on 6 Aug 2020
Dear guest, We are sorry to hear your feedback. Although you did tell us you have enjoyed the stay and the apartment, as well as our help with some inquiries you made to us. When booking the apartment, you can see the requirements, where we state that we require ID verification. With the last minute booking you made, we tried to reach out to you and make sure you know about this, on phone, messages and email, but it was hard to get in touch. We are transparent about these rules and always reaching out regarding these every way possible. We are sorry to hear that this effected your stay. Please make sure next time to check on these informations so there would not be issues and delays with the check in process caused by this misunderstanding. Kind regards

10/10 Excellent

Anika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skønneste lejlighed
Den skønneste lejlighed med super beliggenhed og udsigt. Fantastisk tagterrasse Kommer helt sikkert igen.
Stayed 3 nights in Jul 2020
Response from Nelli on 3 Aug 2020
Thank you so much Anika! It was a pleasure to host you and we will be very happy to see you again. Have a great rest of the summer! Kind regards

10/10 Excellent

Trine

Travelled with family
Liked: Cleanliness, room comfort
Lækker og rummelig lejlighed med super beliggenhed. Benyttede os af dejlig rooftop til morgenmaden !
Stayed 1 night in Jul 2020
Response from Nelli on 25 July 2020
Thank you so much for the great feedback! Happy to hear that you have enjoyed the stay, and looking forward to have you back! Kind Regards

6/10 Okay

Barbara, Padova

Business traveller
Liked: Cleanliness
struttura moderna situata un po' troppo fuori dal centro citta' , zona con pochi servizi e ristoranti inesistenti eccetto un bar per la colazione difficile da trovare anche per i taxi appartamento freddo senza riscaldamento per due giorni a gennaio, richiesto intervento ma chiaramente la casa e' rimasta fredda, ci vorra' almeno una settimana per scardarla pertanto giudizio totalmente negativo: abbiamo pagato per un appartamento riscaldato-siamo stati al freddo due giorni
Stayed 2 nights in Jan 2020
Response from Nelli on 31 Jan 2020
Dear Guest, Thank you for staying with us, it was nice meeting at talk to you:) We are very sorry about the heating not working properly. After you have contacted us in the morning, the building caretaker was there in the next couple of hours to fix the problem. They have checked on everything and approved that the heating was working again properly which we checked on and approved again several times after your check out as well. There is floor heating in the whole apartment which is true that it takes a little longer then regular heaters. All the issues were solved now and we do hope to see you again in the future to provide you with a better experience. Kind Regards