Alton Hotels, Palm Beach Gardens

"Rooms are terribly "

"Beautiful resort. Friendly staff. Good food! Walking distance to restaurants and shops. Very clean rooms, beach and pool. Fun daily activities! Will go back next year!"

"I understand that inexpensive means that amenities will be minimal, but I do expect a clean room that creates a comfortable atmosphere. I have stayed at other Studio and Motel 6. This property does not meet this standard. In my first room most of the lights worked, but the toilet didn't stop running. In my second room, many of the lights in the room did not work. The bed was made so that a very rough and questionably clean blanket was on the bottom, the top sheet on top of it. I walked around the room barefoot and when I put my feet up on the bed I left black marks on the white sheet. I used a hotel towel to clean the floor and it was also covered in black. I used that towel to shimmy around the room for my two night stay. The bathroom door had water damage and the front face was separating from the door frame, and the hinges were operable but took effort to open and close the door. There was coffee in the room, but no coffee maker. I walked to the front desk (the phone in the room did not work) and there were no coffee makers available (Courtyard around the corner has a Starbucks). The staff was very nice but had limited ability to help."

"Beds were hard. Bathroom not cleaned great. Trash in can. I would have left but it was a late check in."

"Very nice "

"Great location easy property to keep a dog. "

"Front desk staff was friendly and helpful in getting a reduced rate. Room was clean and had everything we needed. Breakfast was hot and plentiful. Would definitely stay there again if I was back in the area."

"The hotel is very dated and the rooms are pretty banged up. "

"Unfortunately this hotel is poorly managed. We had 2 rooms here for a girls weekend & there are MANY issues with the service. The front desk couldn’t find my reservations when I was checking in. I had to provide info & they recreated the bookings. To name a few other issues, the floors in the rooms are filthy. Housekeeping avoided servicing the room as much as possible. For my 3 night stay, we had one ‘partial’ service. The amenities in the room are not ideal- a cooler that hardly cools anything, few hangers, a shower door that doesn’t allow you to place a mat outside, no garbage in main bath area, hardly any TV channels to choose from as most have become “gray”, community ice without any scoop (sanitation issue/broken glass concerns)…shall I continue? We witnessed staff arguing at the lobby bar. 1 bartender servicing the entire lobby & restaurant. Food in the restaurant did not come out as ordered. Service in lobby/bar was beyond terrible. Trash in common areas as there was nobody working to pick up used items. Our second room wasn’t ready on time & it had cooler issues for my friend’s temperature sensitive medication. Shall I go on? Valet was efficient-the highlight of our trip. Carlos the bellman was friendly. Ritchie and Tyler in the restaurant are friendly & doing the best job they can given the circumstances. Phil at the bar needs more support so he isn’t unhinged. I got a measly resort fee credit. Great location.Too bad because it should be great for the price. "